Senior Support Services Technician

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  "last_changed_at": "2026-05-30T05:52:37.942Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Winnipeg, Manitoba, R2H 0G9, Canada",
    "city": "Winnipeg",
    "region": null,
    "country": "Canada",
    "is_remote": true,
    "confidence": 0.95
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  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-04T11:36:55.982Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Winnipeg, Manitoba, R2H 0G9, Canada",
      "city": "Winnipeg",
      "region": null,
      "country": "Canada",
      "is_remote": true,
      "confidence": 0.95
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    "countries": [
      "Canada"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
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{}

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  "list_job": {
    "id": "62",
    "isRemote": null,
    "location": {
      "city": "Winnipeg",
      "state": "Manitoba"
    },
    "atsLocation": {
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      "state": null,
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    },
    "departmentId": "18022",
    "locationType": "2",
    "jobOpeningName": "Senior Support Services Technician",
    "departmentLabel": "IT",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Winnipeg",
      "state": "Manitoba",
      "postalCode": "R2H 0G9",
      "addressCountry": "Canada"
    },
    "datePosted": "2026-02-25",
    "atsLocation": {
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      "state": null,
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      "countryId": null
    },
    "description": "<p><span style=\"font-size: 14px\"><span style=\"color: black; font-family: Arial, sans-serif\">ID Fusion</span><span style=\"color: black; font-family: Arial, sans-serif\"> is looking to hire a Senior Support Services Technician to join our team.  Do you want to work for a company that focuses on values, to both their clients and employees? A company that believes healthy, productive, and engaged employees drive organizational performance and success? Do you have a passion for helping people?  When asked, are you the “Go To” for your friends and families’ technical support issues?  Do you enjoy the challenge of troubleshooting and resolving IT issues? If this sounds like you, we'd love to meet with you!</span></span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">The Technical Support Representative will support multiple clients both onsite and remotely.  Their prime responsibility is to provide our clients with IT Support to quickly resolve their hardware, software, server, and network issues and provide them with the level of service they expect. The Technical Support Representative is also responsible for supporting and maintaining our internal staff and IT infrastructure.</span></p>\n<p><br></p>\n<p><span style=\"color: black; font-family: Arial, sans-serif; font-size: 14px; font-weight: bold\">Skills and Experience</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">Exceptional customer service skills, treating customers how they want to be treated</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">At least 5+ years experience in an IT support role as a Tier 2 Technician</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">High-level experience with desktop and server operating systems in Small Business environments</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">Proven experience in monitoring system reliability and improving performance</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">Thorough knowledge of Active Directory, management and troubleshooting</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">Knowledge of standard network protocols (DNS, DHCP, NTP, SSH) and TCP/IP</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">Experience with the configuration of networking infrastructure such as VLANs, VPNs and firewalls</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">Experience configuring and troubleshooting VPN connections and other remote access solutions</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">Ability to troubleshoot high-level issues with Windows 10 through 11</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">Server support both physical and virtual</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">Must have CompTIA A+ certification</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">Highly experience with Microsoft 365 administration and support</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">Familiar with IT Ticketing systems and service level management</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">Experience and knowledge in domains and hosting</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">Strong documentation skills</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">Strong communication skills – written and oral</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: black; font-family: Arial, sans-serif; font-size: 14px; font-weight: bold\">Desired Personal Attributes</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\"><span style=\"color: #222222\">Highly self-motivated and directed</span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\"><span style=\"color: #222222\">Ability to work with minimal supervision and show results</span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\"><span style=\"color: #222222\">Takes ownership and never gives up</span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\"><span style=\"color: #222222\">Keen attention to detail</span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\"><span style=\"color: #222222\">Proven analytical and problem-solving abilities</span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\"><span style=\"color: #222222\">Ability to effectively prioritize and multitask in a high-pressure environment</span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\"><span style=\"color: #222222\">Exceptional customer service and communication skills</span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\"><span style=\"color: #222222\">Team player with outstanding interpersonal skills.</span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\"><span style=\"color: #222222\">Excellent time management and organization skills</span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\"><span style=\"color: #222222\">Great listener with a high level of patience</span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\"><span style=\"color: #222222\">Willingness to obtain required certifications to perform job functions if required</span></span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\"><span style=\"color: #222222\"><span style=\"font-family: Arial, sans-serif; font-size: 14px; font-weight: bold\">Other Qualifications</span></span></span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">Transportation - Must have own transportation; willing to travel regularly throughout Manitoba; valid driver's license; travel expenses paid by employer</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 14px\">ID Fusion is proud to be a Manitoba Indigenous owned and operated company.  Employment Equity is a factor in selection. Applicants are requested to indicate in their covering letter or resumé if they are from any of the following groups: Women, Indigenous Peoples, Visible Minorities and Persons with a Disability.</span></p>",
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    "jobOpeningName": "Senior Support Services Technician",
    "departmentLabel": "IT",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://idfusion.bamboohr.com/careers/62",
    "employmentStatusLabel": "Full-Time"
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}