Customer Service Representative

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    "description": "<p><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong><u>SUMMARY</u></strong></span></p>\n\n<p><span style=\"font-family:Verdana,Geneva,sans-serif\">Northwestern Publishing House is the Wisconsin Evangelical Lutheran Synods publisher located in the WELS Center for Mission and Ministry in Waukesha, Wisconsin. The mission of Northwestern Publishing House (NPH) is to develop and deliver biblically sound Christ-centered resources within the Wisconsin Evangelical Lutheran Synod and beyond.&nbsp; &nbsp;</span></p>\n\n<p><span style=\"font-family:Verdana,Geneva,sans-serif\">NPH is currently hiring a part-time Customer Service Representative. Use your skills and knowledge to support the mission of NPH as a part of our customer service team.&nbsp;</span></p>\n\n<p><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong><u>ESSENTIAL DUTIES AND RESPONSIBILITIES</u></strong></span></p>\n\n<p><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong><u>Direct Sales</u></strong></span></p>\n\n<p><span style=\"font-family:Verdana,Geneva,sans-serif\">Contribute to a well-organized, efficient, and customer-focused environment.</span></p>\n\n<p><span style=\"font-family:Verdana,Geneva,sans-serif\">Assist customers in placing phone orders with accuracy and efficiency.</span></p>\n\n<p><span style=\"font-family:Verdana,Geneva,sans-serif\">Assist customers in resolving challenges including but not limited to:</span></p>\n\n<ul>\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif\">Assist in processing merchandise returns.</span></li>\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif\">Assist customers with on-line registration and how to request passwords.</span></li>\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif\">Assist e-commerce customers with online catalog navigation.</span></li>\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif\">Download and mail PDF files to customers unable to access them.</span></li>\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif\">Email electronic product files to customers.</span></li>\n</ul>\n\n<p><span style=\"font-family:Verdana,Geneva,sans-serif\">Assist and advise customers including but not limited to:</span></p>\n\n<ul>\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif\">Assimilate knowledge and share Synod and related agency materials and services information.</span></li>\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif\">Advise and counsel Sunday school superintendents, teachers and pastors on the mechanics of the Christ-Light curriculum.</span></li>\n</ul>\n\n<p><span style=\"font-family:Verdana,Geneva,sans-serif\">Process customer non-phone orders:</span></p>\n\n<ul>\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif\">Process daily mail, voicemail, fax, and e-commerce orders. </span></li>\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif\">Process daily cash sales.&nbsp;</span></li>\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif\">As needed, assist with the NPH Offering Envelope service.</span></li>\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif\">As needed, assist with Weekly Bulletins service.</span></li>\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif\">As needed, answer customer correspondence.</span></li>\n</ul>\n\n<p><span style=\"font-family:Verdana,Geneva,sans-serif\">Manage customer accounts:</span></p>\n\n<ul>\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif\">Assist in updating addresses on accounts.</span></li>\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif\">Monitor occurrences of account duplication and eliminate them.</span></li>\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif\">Audit daily reports of accounts set up online.</span></li>\n</ul>\n\n<p><span style=\"font-family:Verdana,Geneva,sans-serif\">Identify problems, frustrations and technical issues that our customers experience and relay the information to the appropriate person or department.</span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong><u>Customer Service</u></strong></span></p>\n\n<p><span style=\"font-family:Verdana,Geneva,sans-serif\">Contribute to a service culture of Christian witness and ministry.</span></p>\n\n<p><span style=\"font-family:Verdana,Geneva,sans-serif\">Provide personalized customer interaction and service:</span></p>\n\n<ul>\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif\">Gain and maintain thorough product knowledge across both proprietary and non-proprietary product lines.</span></li>\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif\">Maintain a thorough and current knowledge and understanding of all marketing/advertising campaigns and programs.</span></li>\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif\">Meet or exceed customer service expectations outlined in the <em>Customer Service Accountability Statement</em> with all customers.</span></li>\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif\">Resolve customer issues to the satisfaction of the customer while mindful of NPH business requirements.&nbsp; </span></li>\n</ul>\n\n<p>&nbsp;</p>\n",
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