Player Services Host

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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.17.25/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.17.25/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.13.17/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.13.17/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.13.17/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"456\" id=\"isPasted\"><tbody><tr><td style=\"width: 36.8421%;\"><p><strong>ENTERPRISE:</strong></p></td><td style=\"width: 56.5789%;\"><p>We-Ko-Pa Casino Resort</p></td></tr><tr><td style=\"width: 36.8421%;\"><p><strong>JOB TITLE:</strong></p></td><td style=\"width: 56.5789%;\"><p>Player Services Host</p></td></tr><tr><td style=\"width: 36.8421%;\"><p><strong>DEPARTMENT NAME:</strong></p></td><td valign=\"top\" style=\"width: 56.5789%;\"><p>WCR Marketing</p></td></tr><tr><td style=\"width: 36.8421%;\"><p><strong>REPORTS TO:</strong>&nbsp;</p></td><td style=\"width: 56.5789%;\"><p>WCR Manager of VIP Services Host</p></td></tr><tr><td style=\"width: 36.8421%;\"><p><strong>SALARY:&nbsp;</strong></p></td><td style=\"width: 56.5789%;\"><p>DOE</p></td></tr><tr><td style=\"width: 36.8421%;\"><p><strong>POSITION STATUS:</strong></p></td><td style=\"width: 56.5789%;\"><p>Regular Full-Time, FLSA NON-EXEMPT</p></td></tr><tr><td style=\"width: 36.8421%;\"><p><strong>HOURS PER WEEK:</strong>&nbsp;</p></td><td style=\"width: 56.5789%;\"><p>40</p></td></tr></tbody></table><p>&nbsp;</p><p id=\"isPasted\"><strong><u>JOB DESCRIPTION:&nbsp;</u></strong></p><p>Provides exceptional guest service to both external and internal guests by maintaining and exhibiting the Casino Resort We-Ko-Pa Way Service Standards: Smile and Greet, Name and Meet, Thank you and Goodbye. Responsible for the development and execution of VIP events and prepares and maintains the pre-forma and post-forma for each VIP event.</p><p><strong><u>ESSENTIAL DUTIES:</u></strong></p><p>Responsible for driving incremental gaming revenue from targeted player levels. This targeted group of players will have a tracked daily theoretical gaming worth established by management.</p><p>Must maintain the highest level of guest service in all areas of job functions.</p><p>Works within the assigned budget for each event.</p><p>Performs all functions in accordance with applicable state, federal, and other laws and gaming regulations.</p><p>Recommends and implements strategies to develop new players and increase return visits for high-level casino guests to increase profits.&nbsp;</p><p>Make room reservations and arrange for amenities as necessary for casino guests. Complete all necessary paperwork (i.e., comp slips, reservation request forms, etc.).&nbsp;</p><p>Respond to guest complaints in a considerate, professional, and positive manner. &nbsp;</p><p>Proactively seeks out new business on the casino floor, introducing the benefits of and soliciting enrollment for the Fortune Club.</p><p>Performs other duties as required.</p><p>Must be able to obtain and maintain State/Tribal License (including extensive background and fingerprint check).</p><p>Must pass the pre-employment drug test.</p><p>Must be at least 18 years of age.</p><p>&nbsp;</p><p><strong><u>MINIMUM QUALIFICATIONS:</u></strong></p><p>Minimum of a High School Diploma or G.E.D</p><p>A minimum of 2-4 years of Casino host, marketing, sales, or customer service experience is preferred.</p><p><br></p><p><u><strong>INDIAN PREFERENCE:</strong></u></p><p>Preference will be given to qualified applicants who are members of federally recognized Indian tribes. &nbsp; To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.</p><p>&nbsp;</p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;' id=\"isPasted\"><strong><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:#414141;background:white;'>You may also want to familiarize yourself with our company by visiting our</span></strong><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:#414141;background:white;'>&nbsp;</span><a href=\"https://www.wekopacasinoresort.com/careers\" target=\"_blank\"><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:#324FA5;background:white;'>Careers at We-Ko-Pa | Join Our Team</span></a><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:#414141;background:white;'>.</span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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