Per Diem Patient Service Representative (Summer 2026)

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    "description": "<p><span style=\"font-size:16px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><u><strong>Our Culture- Why work with us: </strong></u></span></span></p>\n\n<p><span style=\"font-size:16px;\"><span style=\"font-family:'Times New Roman', Times, serif;\">Joining Outer Cape Health Services isn't just about taking on a new role; it's about embracing a mission that goes beyond the day-to-day. Here, you become part of a dedicated team committed to safeguarding and nurturing invaluable community health resources. Our ethos is built on creating a vibrant and inclusive workplace where every team member is valued and recognized for their unique contributions. </span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:16px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><u><strong>Who We Are: </strong></u></span></span></p>\n\n<p><span style=\"font-size:16px;\"><span style=\"font-family:'Times New Roman', Times, serif;\">Our mission is to provide a full range of primary health care and supportive social services that promote the health and well-being of all who live in or visit the ten outermost towns of Cape Cod. </span></span></p>\n\n<p><span style=\"font-size:16px;\"><span style=\"font-family:'Times New Roman', Times, serif;\">OCHS now cares for more than 20,000 patients annually, and no one is denied access to services due to an inability to pay. Founded in 1987 through the merger of Health Associates of Provincetown (established in 1972) and the AIM Medical Center in Wellfleet (established in 1966), Outer Cape Health has a long history of successful growth and expansion in pursuit of this mission. As a Patient-Centered Medical Home, OCHS holds itself to the highest standards.  Ensuring patients have access to care when they need it and request it and validating that staff are working at the top of their licensures are the foundations of this model. </span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:16px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><u><strong>Our Core Competencies:</strong></u> </span></span></p>\n\n<p><span style=\"font-size:16px;\"><span style=\"font-family:'Times New Roman', Times, serif;\">At Outer Cape Health Services, our core competencies are the foundation upon which our organization is built, guiding us in our mission to deliver exceptional health services to our communities. Our focus on fostering teamwork ensures that we operate as a cohesive unit, valuing each member's contribution and working synergistically towards common goals. Integrity and honesty stand at the heart of everything we do, creating a culture of trust and respect among our team and the communities we serve. Embracing technology, we continually seek innovative solutions to enhance our services and operations. Finally, being patient-centered, we prioritize the needs and well-being of those we serve, striving to exceed expectations and make a meaningful difference in their lives. </span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:16px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><u><strong>A Day in the Life of this Role:</strong></u> </span></span></p>\n\n<p lang=\"en-us\" xml:lang=\"en-us\"><span style=\"font-size:16px;\"><span style=\"font-family:'Times New Roman', Times, serif;\">Reporting to the Practice Manager, the Per Diem Patient Service Representative (PSR) ensures smooth patient flow and a positive experience for Outer Cape Health Services patients by greeting, registering, corresponding, and answering general questions at the front desk. </span></span></p>\n\n<p><span style=\"font-size:16px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><em><u>Summary of Duties</u>: </em></span></span></p>\n\n<ul>\n\t<li lang=\"en-us\" xml:lang=\"en-us\"><span style=\"font-size:16px;\"><span style=\"font-family:'Times New Roman', Times, serif;\">Greet, register, and direct patients and visitors to the assigned Health Center. </span></span></li>\n\t<li lang=\"en-us\" xml:lang=\"en-us\"><span style=\"font-size:16px;\"><span style=\"font-family:'Times New Roman', Times, serif;\">Make and answer telephone calls at the assigned Health Center in a professional manner. </span></span></li>\n\t<li lang=\"en-us\" xml:lang=\"en-us\"><span style=\"font-size:16px;\"><span style=\"font-family:'Times New Roman', Times, serif;\">Maintain provider schedules, and schedule and reschedule patient appointments in accordance with the provider’s schedule. </span></span></li>\n\t<li lang=\"en-us\" xml:lang=\"en-us\"><span style=\"font-size:16px;\"><span style=\"font-family:'Times New Roman', Times, serif;\">Correspond with patients utilizing letters, electronic communication, and phone calls while also distributing to appropriate individuals (ensuring confidentiality of medical information).  </span></span></li>\n\t<li lang=\"en-us\" xml:lang=\"en-us\"><span style=\"font-size:16px;\"><span style=\"font-family:'Times New Roman', Times, serif;\">Monitoring Patient Portal communication with patients. </span></span></li>\n\t<li lang=\"en-us\" xml:lang=\"en-us\"><span style=\"font-size:16px;\"><span style=\"font-family:'Times New Roman', Times, serif;\">Scan medical record documents. </span></span></li>\n\t<li lang=\"en-us\" xml:lang=\"en-us\"><span style=\"font-size:16px;\"><span style=\"font-family:'Times New Roman', Times, serif;\">Conduct insurance eligibility and verification utilizing insurance websites and search engines. </span></span></li>\n\t<li lang=\"en-us\" xml:lang=\"en-us\"><span style=\"font-size:16px;\"><span style=\"font-family:'Times New Roman', Times, serif;\">Ensure patient demographic and billing information is accurate.  </span></span></li>\n\t<li lang=\"en-us\" xml:lang=\"en-us\"><span style=\"font-size:16px;\"><span style=\"font-family:'Times New Roman', Times, serif;\">Collect co-pays and account balances. </span></span></li>\n\t<li lang=\"en-us\" xml:lang=\"en-us\"><span style=\"font-size:16px;\"><span style=\"font-family:'Times New Roman', Times, serif;\">Ability to work flexible hours, as required, to meet the needs of the Health Center. </span></span></li>\n\t<li lang=\"en-us\" xml:lang=\"en-us\"><span style=\"font-size:16px;\"><span style=\"font-family:'Times New Roman', Times, serif;\">Ensure all patient questionnaires are completed upon check-in. Ensure these questionnaires are available to the clinical team at the time of the visit.  </span></span></li>\n\t<li lang=\"en-us\" xml:lang=\"en-us\"><span style=\"font-size:16px;\"><span style=\"font-family:'Times New Roman', Times, serif;\">Other related duties and projects as assigned. </span></span></li>\n</ul>",
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Ensure these questionnaires are available to the clinical team at the time of the visit.  \\n\\tOther related duties and projects as assigned. \\nQualifications\\n\\tHigh school diploma required, college preferred. \\n\\t2 years of customer service experience; medical setting preferred. \\n\\tDemonstrated ability to make independent decisions, establish priorities, and escalate items, as appropriate, in a busy work environment. \\n\\tDemonstrated ability to work effectively both as a team member and independently. \\n\\tOutstanding organizational skills. \\n\\tExcellent written and verbal communication skills—bilingual helpful. \\n\\tAbility to adhere to strict confidentiality standards. \\n\\tAbility to multi-task and reprioritize, as necessary. \\n\\tExcellent interpersonal and customer service skills are essential.  \\n\\tProficiency in computer skills, including Epic, Outlook, Microsoft Office, etc. \\n\\n\\nAAP/EEOC Statement  \\n\\n\\nOuter Cape Health Services is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any protected class under federal, state, or local law is a violation of our policy and is against the law. Equal employment opportunity is provided to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, covered veterans’ status, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, political affiliation, or any other protected characteristic. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, placement, promotion, termination, reductions-in-force, recall, transfer, leave of absence, compensation, and training. \\n\\n \\n\\nIn accordance with Massachusetts law, we are committed to wage transparency. The salary range for this position is $20.00 to $24.00 per hour. This range is provided to promote equity and transparency in our hiring process. 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