Community Manager

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    "description": "<p><span style=\"font-weight: bold\"><span style=\"font-size: 10pt\">About SiGMA Group</span></span></p>\n<p><span style=\"font-size: 10pt\">Founded in 2014 and headquartered in Malta, SiGMA Group is a global leader across iGaming, emerging technologies, affiliate marketing, events, and media.</span></p>\n<p><span style=\"font-size: 10pt\">With over 300 professionals across Malta, Cyprus, Serbia, São Paulo, and Manila, we deliver large-scale international events that bring together industry leaders from around the world.</span></p>\n<p><span style=\"font-size: 10pt\">Our operations are global, fast-moving, and built on strong execution, collaboration, and consistently high standards.</span></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\"><br></span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">About the Role</span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">We are looking for a Community Manager to build, grow, and nurture our community across every space where our audience gathers, from social media platforms and owned channels like Facebook, Instagram, X, TikTok, WhatsApp and Telegram. This is a hybrid role that blends real-time engagement, strategic growth, and creative programming. You will be the voice of the brand in conversation with our audience, the connective tissue between our online and offline experiences, and the person who turns followers and attendees into a loyal, active community.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">The ideal candidate is equally comfortable replying to a comment thread at midnight or briefing an ambassador. You understand that community is built one conversation at a time, and that great community managers are part host, part moderator, part marketer, and part storyteller.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Responsibilities:</span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Community Engagement and Conversation</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Manage day-to-day engagement across all owned and social channels, including Instagram, LinkedIn, TikTok, X, Facebook, YouTube, Reddit, Telegram, and BlueSky. Respond to comments, DMs, mentions, and discussion of threads in a timely, on-brand, and human way. Spark conversations, ask questions, surface user-generated content, and make members feel seen and heard. Set the tone for what good community interaction looks like and lead by example.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Moderation and Community Health</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Maintain a safe, welcoming, and high-signal environment across all community spaces. Enforce community guidelines, manage escalations, handle difficult conversations with diplomacy, and remove spam, bots, or bad actors quickly. Build and refine moderation playbooks, train moderators or volunteer admins where relevant, and protect the integrity of the community as it scales.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Growth and Acquisition</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Drive measurable growth across community channels through organic tactics, cross-channel promotion, partnerships, and ambassador programs. Identify and onboard community ambassadors, super-fans, and creators who can amplify our reach. Build relationships with adjacent communities, influencers, and partner brands to expand our footprint. Track growth metrics, acquisition sources, and retention to understand what is working and double down on it.</span><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Content and Programming</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Plan and run a calendar of community-first activations including AMAs, live streams, expert sessions, contests, giveaways, themed discussion days, and member spotlights. Collaborate with the content, social, and design teams to produce assets that support these activations. Create programming that gives members a reason to keep showing up, including exclusive content drops, early access perks, and behind-the-scenes moments.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Event Community Management</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Bring the community to life at our in-person events. Identify VIP delegates, super-fans, and key community members ahead of each event, coordinate meetups or community gatherings on-site, and act as a familiar face for attendees who already know us online.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Campaign Support and Brand Voice</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Work closely with the marketing, content, and product teams to align community activity with broader campaigns, launches, and announcements. Adapt key messages into community-native language for each platform. Act as a custodian of the brand voice across every community touchpoint, ensuring consistency without losing the personality of each channel.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Listening, Insights, and Feedback Loops</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Run an active social listening practice to monitor sentiment, surface emerging conversations, track competitor activity, and spot trends before they peak. Gather feedback from community members and feed it back to the product, content, and leadership teams. Be the internal voice of the community and advocate for member needs in cross-functional conversations.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Reporting and Performance</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Define and track key community KPIs including growth, engagement rate, share of voice, sentiment, response time, retention, and conversion from community to product or event. Produce regular reports that translate community activity into clear business insights and inform future strategy. Identify what content, formats, and conversations drive the most meaningful engagement and share those learnings across the team.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Crisis and Reputation Management</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Act as a first line of response during sensitive moments, PR situations, or community flare-ups. Escalate appropriately, coordinate with leadership and comms, and manage the public response with calm, clarity, and care.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Requirements:</span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Experience</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">3 to 5 years of experience in community management, social media management, or a closely related role, ideally across both social platforms and owned community spaces such as Discord, Telegram, or WhatsApp.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Demonstrable experience growing and engaging a community from a few thousand to tens or hundreds of thousands of members.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Experience working on or around live events, conferences, or experiential activations is a strong advantage.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Previous exposure to industries such as iGaming, fintech, blockchain, technology, media, or entertainment is a plus.</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Skills</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Excellent written communication in English, with the ability to adapt tone and style across very different platforms and audiences.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Strong interpersonal skills and high emotional intelligence. You can read a room (or a thread) and respond with the right energy.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Solid understanding of platform algorithms, community features, and best practices across major social and chat platforms.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Familiarity with WhatsApp and Telegram administration including bots, roles, channels, and moderation tools.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Comfortable working with data, building simple dashboards, and translating numbers into narrative.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Basic content creation skills using tools such as Canva, CapCut, or Adobe Express, so you can ship lightweight assets without waiting on the design team.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Why Join SiGMA Group</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Join a globally established brand delivering industry-leading events</span></li>\n<li><span style=\"font-size: 10pt\">Work with international teams across multiple market</span></li>\n<li><span style=\"font-size: 10pt\">Hybrid setup (1 day WFH) and flexible hours</span></li>\n<li><span style=\"font-size: 10pt\">Work abroad up to 6 weeks per year (fully covered)</span></li>\n<li><span style=\"font-size: 10pt\">Birthday leave and additional perks</span></li>\n<li><span style=\"font-size: 10pt\">Access to 100+ courses via iGaming Academy</span></li>\n</ul>",
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