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    "requisitionDescription": "<div><div><p style=\"margin-left:0in;\" data-pasted=\"true\"><strong>IT OPERATIONS ADMINISTRATOR</strong></p><p>uPerform &ndash; the fastest and easiest solution to help enterprises and healthcare organizations rapidly create, manage, and distribute targeted learning content &ndash; is looking for an IT Operations Administrator to join our Information Technology team.</p><p><br></p><p>The ideal candidate brings strong technical depth across identity management, endpoint operations, SaaS administration, and security tooling &ndash; with a proactive mindset and the ability to operate independently across a broad scope. The IT Operations Administrator will serve as the primary point of contact for issues reported to the IT team, own day-to-day operations of critical infrastructure and business systems, and collaborate with team members to drive quick, lasting resolutions.</p><p><br></p><p style=\"margin-left:0in;\"><strong>Duties and Responsibilities</strong></p><ul style=\"margin-left: 18px;\"><li>Serve as primary point of contact to support all computer and technical related issues for a global user base</li><li>Maintain and troubleshoot systems including desktops, servers, VMs, and network equipment</li><li>Administer and manage SaaS applications across the organization (e.g., Microsoft 365, Zoom, Gong, Calendly, ServiceNow, Jira, and similar platforms)</li><li>Manage Okta identity platform including SSO integrations, SCIM provisioning, MFA enforcement, and application lifecycle management</li><li>Manage and maintain endpoint management tooling (RMM, MDM, VPN, BitLocker/FileVault) across a mixed Windows and macOS environment</li><li>Administer email security controls including SPF, DKIM, DMARC configuration, quarantine management, and message trace analysis</li><li>Operate and respond to alerts from security tooling including EDR and MDR/SIEM platforms; coordinate with managed security providers on incidents</li><li>Manage user provisioning, new hire onboarding, offboarding, and IT communications within the organization</li><li>Create and maintain accurate documentation to reduce time to resolution and proactively identify potential issues</li><li>Software and hardware inventory management</li><li>Assist with Information Security compliance initiatives (audits, evidence collection, training)</li><li>Contribute to scripting and automation efforts to reduce manual toil and improve operational consistency</li></ul><p><br></p><p style=\"margin-left:0in;\"><strong>Required Skills</strong></p><ul style=\"margin-left: 18px;\"><li>3&ndash;5 years of experience in a sysadmin or IT engineering role with demonstrated ownership of production systems</li><li>Ability to communicate effectively with all end users including remote and offshore contractors</li><li>Methodical troubleshooting approach with ability to determine root cause and prevent recurrence</li><li>Proficiency with Microsoft Windows (Windows 11 / Server 2016+) and macOS administration</li><li>Microsoft Office 365 administration including Exchange Online, SharePoint, and Teams</li><li>Okta administration: SSO/SAML, SCIM provisioning, MFA policies, and application integrations</li><li>Endpoint management: RMM tooling (e.g., NinjaOne or similar), VPN (e.g., GlobalProtect), BitLocker/FileVault</li><li>Email security: SPF, DKIM, DMARC configuration and troubleshooting; quarantine and message trace operations</li><li>Security awareness platforms (e.g., KnowBe4): campaign management and user reporting</li><li>Azure AD / Federated identity (SAML, OAuth)</li><li>In-depth knowledge of DNS, DHCP, TCP/IP networking and associated infrastructure</li><li>Backups and Disaster Recovery</li><li><strong>Preferred Skills</strong></li><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or equivalent job experience</li><li>Networking experience (routers, switches, firewalls, wireless access points)</li><li>Scripting or automation experience (PowerShell, Python, Bash, or similar)</li><li>AWS experience (containerization, serverless computing, microservices)</li><li>Familiarity with security compliance frameworks (SOC 2, ISO 27001)</li><li>Experience with developer-adjacent tooling (GitHub administration, access control)</li><li>Security tooling: hands-on experience operating EDR and/or MDR platforms (e.g., Carbon Black, Arctic Wolf, or equivalent)</li><li>Agentic AI Experience (Claude Code / OpenAI Codex)</li></ul><p style=\"margin-left:28.0pt;\"><br></p><p style=\"margin-left:0in;\"><strong>Special Requirements</strong></p><ul style=\"margin-left: 18px;\"><li>Occasional work outside regular business hours to perform maintenance on systems supporting a global workforce&nbsp;</li><li>Shared on-call rotation</li></ul><p style=\"margin-left:0in;\"><strong>Location</strong></p><p>uPerform HQ in Elkridge, MD &ndash; Hybrid schedule (in-office Tuesday and Wednesday)</p></div></div>\n",
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