Client Service Operations Supervisor - Janitorial

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    "Id": "157458",
    "Title": "Client Service Operations Supervisor - Janitorial",
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    "ShortDescriptionStr": "The Client Service Operations Supervisor is responsible for overseeing day-to-day operations at assigned facilities, ensuring service excellence, staff development, operational efficiency, and strong client relationships. This role serves as the primary liaison between ABM and client partners, delivering high-quality services in alignment with contract requirements while promoting a culture of safety, accountability, and continuous improvement.\n\nABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management\n\nThis position will be directly responsible for the overall operation and supervision of a janitorial staff at an assigned location",
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    "ExternalDescriptionStr": "<ul>\n <li>Establish and maintain strong client relationships with a positive customer service orientation.</li>\n <li>Serve as main point-of-contact for client liaisons, meeting regularly to confirm quality standards are met and service issues are promptly resolved.</li>\n <li>Provide leadership and support while being available for emergency and off-hour support.</li>\n <li>Promote strong safety culture and work environment. Train staff to utilize Personal Protective Equipment (PPE) and follow safe movement practices.</li>\n <li>Plan and assign work schedules to ensure service delivery expectations are achieved.</li>\n <li>Ensure timely responses to client-reported emergency cleaning situations.</li>\n <li>Train staff on building and property security protocols at each assigned client location.</li>\n <li>Train staff on ABM standard cleaning methods and any non-standard cleaning protocols contracted for specific clients.</li>\n <li>Train staff to ensure cleaning supplies/chemicals are appropriately utilized and properly stored, whether in a standard or green-cleaning environment. Maintain SDS sheet and OSHA requirements.</li>\n <li>Train staff on safe operation of all cleaning equipment (buffers, scrubbers, etc.).</li>\n <li>Train and manage Site janitorial and Porter staff.</li>\n <li>Continuously monitor employee timekeeping entries, looking for adherence to assigned work schedules and company policy.</li>\n <li>Look for opportunities to increase revenue by providing additional billable project work to new clients and/or existing base of clients.</li>\n <li>Arrange for staff substitutions or personally perform work where employee absences could impact timely completion of contracted work.</li>\n</ul>",
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    "CorporateDescriptionStr": "<div>\n ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.\n</div>\n<div>\n &nbsp;\n</div>\n<div>\n ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.\n</div>\n<div>\n <br>\n</div>\n<div>\n ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.\n</div>\n<div>\n <br>\n</div>\n<div>\n ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.\n</div>\n<div>\n <br>\n</div>\n<div>\n ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country.&nbsp; Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.\n</div>\n<div>\n <br>\n</div>\n<div>\n ABM directs all applicants to apply at&nbsp;<a href=\"https://www.abm.com/careers\" target=\"_blank\" rel=\"nofollow\">www.abm.com/careers</a>.&nbsp;ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application&nbsp;by clicking&nbsp;Apply Now.\n</div>\n<div>\n &nbsp;\n</div>\n<div>\n For more information, visit&nbsp;<a href=\"https://www.abm.com/\" target=\"_blank\" rel=\"nofollow\">www.abm.com</a>\n</div>",
    "ExternalPostedStartDate": "2026-06-22T13:18:42+00:00",
    "ExternalQualificationsStr": "<ul>\n <li>At least 2 years of experience supervising employees.</li>\n <li>Experience with commercial cleaning industry is a big plus.</li>\n <li>Experience effectively managing teams: solid staff retention, counseling and developing team members, etc.</li>\n <li>MS Office (Outlook, Word, Excel) proficiency required.</li>\n <li>Valid Driver’s License and satisfactory driving record is required to operate company vehicles to and from customer work sites.</li>\n <li>Proven ability to handle confidential information with discretion.</li>\n <li>Detail-oriented with a high level of accuracy.</li>\n <li>Strong organizational, multi-tasking, and prioritization skills.</li>\n <li>Excellent interpersonal and communication skills, including ability to give effective presentations to small and large groups.</li>\n <li>Resourceful team player with a positive outlook and approachable demeanor.</li>\n <li>High School Diploma or GED (Required)</li>\n</ul>",
    "InternalQualificationsStr": "<ul>\n <li>At least 2 years of experience supervising employees.</li>\n <li>Experience with commercial cleaning industry is a big plus.</li>\n <li>Experience effectively managing teams: solid staff retention, counseling and developing team members, etc.</li>\n <li>MS Office (Outlook, Word, Excel) proficiency required.</li>\n <li>Valid Driver’s License and satisfactory driving record is required to operate company vehicles to and from customer work sites.</li>\n <li>Proven ability to handle confidential information with discretion.</li>\n <li>Detail-oriented with a high level of accuracy.</li>\n <li>Strong organizational, multi-tasking, and prioritization skills.</li>\n <li>Excellent interpersonal and communication skills, including ability to give effective presentations to small and large groups.</li>\n <li>Resourceful team player with a positive outlook and approachable demeanor.</li>\n <li>High School Diploma or GED (Required)</li>\n</ul>",
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    "ExternalResponsibilitiesStr": "<div style=\"font-style:normal; font-weight:400; margin:0px; padding:0px\">\n <div style=\"margin:0px; padding:0px\">\n  <ul>\n   <li><span>Complete site inspections using client system and report any potential issue, or hazards immediately.&nbsp; Address deficiencies found with day and night employees and communicate to night manager assigned to these buildings via email for the night deficiencies found and attached pictures.&nbsp; Always copying their Manager.&nbsp; Inspect all sites on a weekly basis.&nbsp; All floors and all areas are to be inspected by the end of the month.&nbsp;&nbsp;</span><span>&nbsp;</span></li>\n  </ul>\n </div>\n <div style=\"margin:0px; padding:0px\">\n  <ul>\n   <li><span>Review performance and ensure that AM/PM job descriptions and schedules of work are kept up to date on ABM/WeWork portal.</span><span>&nbsp;</span></li>\n  </ul>\n </div>\n <div style=\"margin:0px; padding:0px\">\n  <ul>\n   <li><span>Conduct performance training with day/night employees, monthly safety training, and work with ABM Safety and Risk team to build and maintain custom safety training modules.</span><span>&nbsp;</span></li>\n  </ul>\n </div>\n <div style=\"margin:0px; padding:0px\">\n  <ul>\n   <li><span>Responsible for utilization of replacement staffing for day off paid entitlements.</span><span>&nbsp;</span></li>\n  </ul>\n </div>\n <div style=\"margin:0px; padding:0px\">\n  <ul>\n   <li><span>Weekly auditing of all employees attendance and hours</span><span>&nbsp;</span></li>\n  </ul>\n </div>\n <div style=\"margin:0px; padding:0px\">\n  <ul>\n   <li><span>Must follow up and communicate any issues encountered.</span><span>&nbsp;</span></li>\n  </ul>\n </div>\n <div style=\"margin:0px; padding:0px\">\n  <ul>\n   <li><span>Monitor condition of day/night cleaning carts to assure they are operating correctly.</span><span>&nbsp;</span></li>\n  </ul>\n </div>\n <div style=\"margin:0px; padding:0px\">\n  <ul>\n   <li><span>Responsible to place supplies order for the two buildings.&nbsp;&nbsp;</span><span>&nbsp;</span></li>\n  </ul>\n </div>\n <div style=\"margin:0px; padding:0px\">\n  <ul>\n   <li><span>Interact with Community Managers to stay on top of delivery schedule of all supplies – and assure inventory count is updated weekly.</span><span>&nbsp;</span></li>\n  </ul>\n </div>\n <div style=\"margin:0px; padding:0px\">\n  <ul>\n   <li><span>Communicate with WeWork Community Manager on special events and activities affecting services.</span><span>&nbsp;</span></li>\n  </ul>\n </div>\n <div style=\"margin:0px; padding:0px\">\n  <ul>\n   <li><span>Schedule and oversee all special cleanup requests in conjunction with night manager.</span><span>&nbsp;</span></li>\n  </ul>\n </div>\n <div style=\"margin:0px; padding:0px\">\n  <ul>\n   <li><span>Provide Safety trainings to all employees.</span><span>&nbsp;</span></li>\n  </ul>\n </div>\n <div style=\"margin:0px; padding:0px\">\n  <ul>\n   <li><span>Responsible for the CorrigoPro tickets, accept and complete them on a timely manner.</span><span>&nbsp;</span></li>\n  </ul>\n </div>\n <div style=\"margin:0px; padding:0px\">\n  <ul>\n   <li><span>Be able to work holidays, weekends and overtime if necessary</span><span>&nbsp;</span></li>\n  </ul>\n </div>\n <div style=\"margin:0px; padding:0px\">\n  <ul>\n   <li><span>Be on call for weather related events or special on-site property events</span><span>&nbsp;</span></li>\n  </ul>\n </div>\n</div>\n<div style=\"font-style:normal; font-weight:400; margin:0px; padding:0px\">\n <div style=\"margin:0px; padding:0px\">\n  <ul>\n   <li><span>Flexible schedule is required</span><span>&nbsp;</span></li>\n  </ul>\n </div>\n <div style=\"margin:0px; padding:0px\">\n  <ul>\n   <li><span>Perform all other duties as required</span><span>*</span><span>&nbsp;</span></li>\n  </ul>\n </div>\n</div>",
    "InternalResponsibilitiesStr": "<div style=\"font-style:normal; font-weight:400; margin:0px; padding:0px\">\n <div style=\"margin:0px; padding:0px\">\n  <ul>\n   <li><span>Complete site inspections using client system and report any potential issue, or hazards immediately.&nbsp; Address deficiencies found with day and night employees and communicate to night manager assigned to these buildings via email for the night deficiencies found and attached pictures.&nbsp; Always copying their Manager.&nbsp; Inspect all sites on a weekly basis.&nbsp; All floors and all areas are to be inspected by the end of the month.&nbsp;&nbsp;</span><span>&nbsp;</span></li>\n  </ul>\n </div>\n <div style=\"margin:0px; padding:0px\">\n  <ul>\n   <li><span>Review performance and ensure that AM/PM job descriptions and schedules of work are kept up to date on ABM/WeWork portal.</span><span>&nbsp;</span></li>\n  </ul>\n </div>\n <div style=\"margin:0px; padding:0px\">\n  <ul>\n   <li><span>Conduct performance training with day/night employees, monthly safety training, and work with ABM Safety and Risk team to build and maintain custom safety training modules.</span><span>&nbsp;</span></li>\n  </ul>\n </div>\n <div style=\"margin:0px; padding:0px\">\n  <ul>\n   <li><span>Responsible for utilization of replacement staffing for day off paid entitlements.</span><span>&nbsp;</span></li>\n  </ul>\n </div>\n <div style=\"margin:0px; padding:0px\">\n  <ul>\n   <li><span>Weekly auditing of all employees attendance and hours</span><span>&nbsp;</span></li>\n  </ul>\n </div>\n <div style=\"margin:0px; padding:0px\">\n  <ul>\n   <li><span>Must follow up and communicate any issues encountered.</span><span>&nbsp;</span></li>\n  </ul>\n </div>\n <div style=\"margin:0px; padding:0px\">\n  <ul>\n   <li><span>Monitor condition of day/night cleaning carts to assure they are operating correctly.</span><span>&nbsp;</span></li>\n  </ul>\n </div>\n <div style=\"margin:0px; padding:0px\">\n  <ul>\n   <li><span>Responsible to place supplies order for the two buildings.&nbsp;&nbsp;</span><span>&nbsp;</span></li>\n  </ul>\n </div>\n <div style=\"margin:0px; padding:0px\">\n  <ul>\n   <li><span>Interact with Community Managers to stay on top of delivery schedule of all supplies – and assure inventory count is updated weekly.</span><span>&nbsp;</span></li>\n  </ul>\n </div>\n <div style=\"margin:0px; padding:0px\">\n  <ul>\n   <li><span>Communicate with WeWork Community Manager on special events and activities affecting services.</span><span>&nbsp;</span></li>\n  </ul>\n </div>\n <div style=\"margin:0px; padding:0px\">\n  <ul>\n   <li><span>Schedule and oversee all special cleanup requests in conjunction with night manager.</span><span>&nbsp;</span></li>\n  </ul>\n </div>\n <div style=\"margin:0px; padding:0px\">\n  <ul>\n   <li><span>Provide Safety trainings to all employees.</span><span>&nbsp;</span></li>\n  </ul>\n </div>\n <div style=\"margin:0px; padding:0px\">\n  <ul>\n   <li><span>Responsible for the CorrigoPro tickets, accept and complete them on a timely manner.</span><span>&nbsp;</span></li>\n  </ul>\n </div>\n <div style=\"margin:0px; padding:0px\">\n  <ul>\n   <li><span>Be able to work holidays, weekends and overtime if necessary</span><span>&nbsp;</span></li>\n  </ul>\n </div>\n <div style=\"margin:0px; padding:0px\">\n  <ul>\n   <li><span>Be on call for weather related events or special on-site property events</span><span>&nbsp;</span></li>\n  </ul>\n </div>\n</div>\n<div style=\"font-style:normal; font-weight:400; margin:0px; padding:0px\">\n <div style=\"margin:0px; padding:0px\">\n  <ul>\n   <li><span>Flexible schedule is required</span><span>&nbsp;</span></li>\n  </ul>\n </div>\n <div style=\"margin:0px; padding:0px\">\n  <ul>\n   <li><span>Perform all other duties as required</span><span>*</span><span>&nbsp;</span></li>\n  </ul>\n </div>\n</div>",
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