Customer Service Representative [Hourly Base + Annual Incentive]

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  "active_status": "active"
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  "salary_period": "hour",
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    "id": "280",
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    "location": {
      "city": "Brentwood",
      "state": "Tennessee"
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    "jobOpeningName": "Customer Service Representative [Hourly Base + Annual Incentive]",
    "departmentLabel": "Client Services",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Brentwood",
      "state": "Tennessee",
      "postalCode": "37027",
      "addressCountry": "United States"
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    "datePosted": "2026-06-10",
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    "description": "<p><span style=\"font-family: georgia, palatino; font-size: 10pt\"><span style=\"font-weight: bold\"><span>Make a Difference in People’s Lives Every Day</span></span><span> </span></span></p>\n<p><br></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 10pt\"><span>At </span><span>My Senior Health Plan</span><span>, <span style=\"font-weight: bold\">we help seniors navigate one of the most important decisions of their lives: choosing the right healthcare coverage. </span>As a </span><span>Customer Service Representative</span><span><span style=\"font-weight: bold\"> you’ll play a vital role </span>in delivering a seamless, compassionate experience for every client we serve.</span><span> </span></span><span style=\"font-family: georgia, palatino; font-size: 10pt\"><span>If you’re highly organized, people-focused, and thrive in a fast-paced environment, this is your opportunity to build a meaningful career while helping others.</span><span> </span></span></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 10pt\"> </span></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 10pt\"><span style=\"font-weight: bold\"><span>What You’ll Do</span></span><span> </span></span></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 10pt\"><span>As a </span><span>Customer Service Representative</span><span>, you’ll be the connection point between our clients, sales team, and insurance partners assuring every interaction is handled with care and precision.</span><span> </span></span><span style=\"font-family: georgia, palatino; font-size: 10pt\"><br></span></p>\n<p><br></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 10pt\"><span style=\"font-weight: bold\"><span>Client Experience</span></span><span> </span></span></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 10pt\"><span>Serve as a friendly, professional point of contact via phone and email</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 10pt\"><span>Respond to client questions with clarity, empathy, and urgency</span><span> </span></span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 10pt\"><span>Conduct verification and follow-up calls to support client satisfaction</span><span> </span></span><span style=\"font-family: georgia, palatino; font-size: 10pt\"><br></span></li>\n</ul>\n<p><span style=\"font-family: georgia, palatino; font-size: 10pt\"><span style=\"font-weight: bold\"><span>Operations &amp; Support</span></span><span> </span></span></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 10pt\"><span>Process insurance applications with accuracy and attention to detail</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 10pt\"><span>Maintain and update client records in CRM systems (Salesforce/HubSpot)</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 10pt\"><span>Prepare and send client kits and documentation</span><span> </span></span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 10pt\"><span>Track application status and coordinate with insurance carriers</span><span> </span></span></li>\n</ul>\n<p><span style=\"font-family: georgia, palatino; font-size: 10pt\"><span style=\"font-weight: bold\"><span>Team Collaboration</span></span><span> </span></span></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 10pt\"><span>Route qualified leads to the sales team</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 10pt\"><span>Support post-sale follow-up and satisfaction surveys</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 10pt\"><span>Assist with administrative tasks and special projects as needed</span><span> </span></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 10pt; font-weight: bold\">Requirements:</span></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 10pt\">High School Diploma/GED + 1 year of admin experience, or Associate's degree.</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 10pt\">Bilingual in Spanish strongly preferred.</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 10pt\">Strong phone presence and a friendly, professional demeanor.</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 10pt\">Excellent organizational and communication skills.</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 10pt\">Ability to multitask and manage time effectively.</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 10pt\">A team player with a proactive attitude and eagerness to learn.</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 10pt\">Proficiency in CRMs and internet navigation.</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 10pt\">A passion for helping others.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 10pt; font-weight: bold\">Working Conditions:</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: georgia, palatino; font-size: 10pt\">Stationary role, operating a computer and office equipment. </span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: georgia, palatino; font-size: 10pt\">Light lifting (up to 25 lbs.). </span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: georgia, palatino; font-size: 10pt\">Office environment with occasional movement within the workspace.</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 10pt\"><span style=\"font-weight: bold\">Schedule: </span>10am-6:30pm CST.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: georgia, palatino; font-size: 10pt; font-weight: bold\">Why Join Us?</span><br></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: georgia, palatino; font-size: 10pt\">Competitive hourly base pay (ranges from $20-$24/hr) with an annual bonus.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: georgia, palatino; font-size: 10pt\">Health insurance (medical, dental, vision) with 75% employer paid. </span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 10pt\">Ancillary benefits (life, pet care, disability, hospital indemnity, accident, critical illness).</span><br></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: georgia, palatino; font-size: 10pt\">401(k) plan with matching (up to 4%) and profit-sharing (5-10% of salary).</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: georgia, palatino; font-size: 10pt\">Paid vacation (5 business days in year 1, 10 business days in year 2, 15 business days in year 3+), sick time (5 business days), and company holidays, including the week of Christmas.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: georgia, palatino; font-size: 10pt\">Positive work environment in the heart of Brentwood’s Maryland Farms area. </span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: georgia, palatino; font-size: 10pt\">Robust training program that sets you up for success.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 10pt\"><span style=\"font-weight: bold\">What We’re Looking For:</span> </span></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 10pt\"><span style=\"font-weight: bold\">Want It:</span> <br>You genuinely want to be in this role and thrive in a customer service-driven environment. You’re motivated by helping clients and enjoy working toward measurable goals. You see this position as a career opportunity, not just a job. </span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 10pt\"><span style=\"font-weight: bold\">Get It:</span> <br>You fully understand what success looks like in this role. You grasp the importance of timely follow-up, accurate CRM management, and effective communication. You know how to build trust with clients and maintain a positive attitude even when challenges arise. </span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 10pt\"><span style=\"font-weight: bold\">Capacity to Do It:</span> <br>You have the skills, experience, and bandwidth to excel. This means strong organizational abilities, resilience under pressure, and the ability to manage multiple priorities without sacrificing quality. You’re tech-savvy, comfortable with CRM systems, and capable of learning new tools quickly. Most importantly, you have the emotional intelligence to connect with clients.</span></li>\n</ul>\n<p><span style=\"font-family: georgia, palatino; font-size: 10pt\"> </span></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 10pt\"><span style=\"font-weight: bold\">Our Core Values:</span> </span></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 10pt\"><span style=\"font-weight: bold\">Client-Centric Service:</span> Always put the client first. </span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 10pt\"><span style=\"font-weight: bold\">Integrity:</span> Do the right thing, every time. </span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 10pt\"><span style=\"font-weight: bold\">Positivity:</span> Bring energy and optimism to every interaction. </span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 10pt\"><span style=\"font-weight: bold\">Growth Mindset:</span> Embrace learning and continuous improvement. <br></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 10pt\"><span style=\"font-weight: bold\">Ready to make a difference?</span> Apply today and become part of a team that values compassion, excellence, and opportunity.</span></p>\n<p><br></p>",
    "compensation": "$20-$24/hr",
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    "jobOpeningShareUrl": "https://myseniorhealthplan.bamboohr.com/careers/280",
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