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RMA Coordinator

32be21b4 E891 4503 8f11 F589d2eba575 19000101 000001 · Newport News, VA, US, Newport News, VA · Active · $18–$21 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company32be21b4 E891 4503 8f11 F589d2eba575 19000101 000001
TitleRMA Coordinator
Normalized title-
Department / team-
LocationNewport News, VA, United States
Work model-
Employment typeTemporary
Salary$18–$21 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-04 / 2026-06-05
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 32be21b4 E891 4503 8f11 F589d2eba575 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Newport News.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company32be21b4 E891 4503 8f11 F589d2eba575 19000101 000001
Sourcea2d954ff-1d6c-4ad6-9f9e-ac70b89ffe69
ATS providerADP Workforce Now Recruiting

Description

Job Description RMA Coordinator (Returned Material Authorization Coordinator) Position Summary This is a temporary to permanent opportunity. The RMA Coordinator is responsible for managing the end-to-end Returned Material Authorization (RMA) process, including receiving, documenting, and processing warranty and credit returns. This role serves as a key point of contact for customers, ensuring all return requests, replacement orders, and related inquiries are handled accurately, efficiently, and in alignment with company policies and quality standards. The RMA Coordinator plays a critical role in supporting customer satisfaction, inventory accuracy, and operational efficiency by ensuring timely resolution of return transactions and effective cross-functional communication with Customer Service, Quality, Operations, and Finance. Key Responsibilities Receive, review, and process all incoming RMA requests (warranty, credit, repair, and replacements). Ensure all returned materials are properly logged, inspected, and documented in the system (e.g., ADP, ERP, or inventory system). Verify eligibility of returns based on warranty terms, return policies, and sales agreements. Assign RMA numbers and ensure proper tracking from initiation through resolution. Coordinate replacement orders, repairs, or credits as applicable. Customer Support & Communication Assist customers in completing return documentation and understanding return procedures. Maintain high standards of customer service to support retention and satisfaction. Inventory & Quality Coordination Partner with Quality Assurance and Operations teams to evaluate returned products for defects, damage, or compliance issues. Ensure returned items are routed appropriately for inspection, refurbishment, disposal, or restocking. Document root cause data and trends related to returns to support continuous improvement initiatives. Data Entry & Documentation Maintain accurate records of all RMA transactions, including credits, replacements, and inventory adjustments. Prepare and distribute RMA documentation, shipping instructions, and return labels as required. Ensure compliance with company documentation, audit, and record retention requirements. Cross-Functional Collaboration Work closely with Customer Service, Sales, Finance, Warehouse, and Quality teams to resolve return-related issues. Support Finance with credit memos and reconciliation of returned goods. Escalate complex or high-value issues to leadership as needed. Qualifications High school diploma or equivalent required. 2+ years of experience in order management, logistics, or returns processing in a preferred manufacturing or distribution environment. Experience working with ERP systems (e.g., ADP, SAP, Oracle, NetSuite, or similar) strongly preferred. Knowledge & Skills Strong understanding of RMA processes, warranty claims, and credit return procedures. Excellent customer service and communication skills (written and verbal). Strong attention to detail with high level of accuracy in data entry and documentation. Ability to manage multiple tasks and priorities in a fast-paced environment. Problem-solving and critical thinking skills with a focus on resolution. Proficiency in Microsoft Office (Excel, Outlook, Word). Core Competencies Customer Focus Accountability & Accuracy Communication & Collaboration Problem Solving Time Management & Organization Continuous Improvement Mindset Work Environment Primarily office-based with regular interaction in warehouse or production areas. May require lifting or handling returned packages (within standard safety limits). Standard business hours with occasional need for extended hours based on volume. Language Skills Ability to read, write, and comprehend simple instructions in English. Ability to effectively present information in one-on-one and small group situations to other employees of the organization. Ability to apply basic understanding to carry out instructions furnished in written, oral, or diagram form

Full job record

Job IDb54ecf1e5adb734e949c608ca688f8515f58451a
Org IDda1a0137-207c-42b6-9a16-9ff71aa47833
Source IDa2d954ff-1d6c-4ad6-9f9e-ac70b89ffe69
Board IDa2d954ff-1d6c-4ad6-9f9e-ac70b89ffe69
Provideradp_workforcenow
Provider Job Key569817
TitleRMA Coordinator
Normalized Title—
Statusactive
Activeyes
Location TextNewport News, VA, US, Newport News, VA
Department—
Team—
Employment Typetemporary
Workplace Type—
Remote Policy—
CountryUnited States
RegionVA
CityNewport News
Salary Raw18 To 21 (USD) Hourly
Salary Min18
Salary Max21
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=32be21b4-e891-4503-8f11-f589d2eba575&ccId=19000101_000001&lang=en_US&type=JS&jobId=569817&jwId=9205163632401_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=32be21b4-e891-4503-8f11-f589d2eba575&ccId=19000101_000001&lang=en_US&type=JS&jobId=569817&jwId=9205163632401_1
First Seen At2026-06-05 02:36:40Z
Last Seen At2026-06-06 12:28:34Z
Last Checked At2026-06-06 12:28:34Z
Last Changed At2026-06-06 12:28:34Z
Inactive At—
Source Posted At2026-06-04 16:15:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=32be21b4-e891-4503-8f11-f589d2eba575|19000101_000001/date=2026-06-06/2026-06-06T12-28-34-102Z-7f3a7bd595c45c6cae3290f26acfa91bdb9a9cd6b87bd6489dc0f8f5652d462d.json
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    "requisitionDescription": "<div><div><div><div><div><div><p data-pasted=\"true\"><strong>Job Description</strong></p><p><strong>RMA Coordinator (Returned Material Authorization Coordinator)&nbsp;</strong></p><p><strong>Position Summary</strong></p><p>This is a<strong>&nbsp;temporary to permanent&nbsp;</strong>opportunity. The RMA Coordinator is responsible for managing the end-to-end Returned Material Authorization (RMA) process, including receiving, documenting, and processing warranty and credit returns. This role serves as a key point of contact for customers, ensuring all return requests, replacement orders, and related inquiries are handled accurately, efficiently, and in alignment with company policies and quality standards.</p><p>The RMA Coordinator plays a critical role in supporting customer satisfaction, inventory accuracy, and operational efficiency by ensuring timely resolution of return transactions and effective cross-functional communication with Customer Service, Quality, Operations, and Finance.</p><p><strong>Key Responsibilities</strong></p><ul type=\"disc\"><li>Receive, review, and process all incoming RMA requests (warranty, credit, repair, and replacements).</li><li>Ensure all returned materials are properly logged, inspected, and documented in the system (e.g., ADP, ERP, or inventory system).</li><li>Verify eligibility of returns based on warranty terms, return policies, and sales agreements.</li><li>Assign RMA numbers and ensure proper tracking from initiation through resolution.</li><li>Coordinate replacement orders, repairs, or credits as applicable.</li></ul><p><strong>Customer Support &amp; Communication</strong></p><ul type=\"disc\"><li>Assist customers in completing return documentation and understanding return procedures.</li><li>Maintain high standards of customer service to support retention and satisfaction.</li></ul><p><strong>Inventory &amp; Quality Coordination</strong></p><ul type=\"disc\"><li>Partner with Quality Assurance and Operations teams to evaluate returned products for defects, damage, or compliance issues.</li><li>Ensure returned items are routed appropriately for inspection, refurbishment, disposal, or restocking.</li><li>Document root cause data and trends related to returns to support continuous improvement initiatives.</li></ul><p><strong>Data Entry &amp; Documentation</strong></p><ul type=\"disc\"><li>Maintain accurate records of all RMA transactions, including credits, replacements, and inventory adjustments.</li><li>Prepare and distribute RMA documentation, shipping instructions, and return labels as required.</li><li>Ensure compliance with company documentation, audit, and record retention requirements.</li></ul><p><strong>Cross-Functional Collaboration</strong></p><ul type=\"disc\"><li>Work closely with Customer Service, Sales, Finance, Warehouse, and Quality teams to resolve return-related issues.</li><li>Support Finance with credit memos and reconciliation of returned goods.</li><li>Escalate complex or high-value issues to leadership as needed.</li></ul><p><strong>Qualifications</strong></p><ul type=\"disc\"><li>High school diploma or equivalent required.</li><li>2+ years of experience in order management, logistics, or returns processing in a preferred manufacturing or distribution environment.</li><li>Experience working with ERP systems (e.g., ADP, SAP, Oracle, NetSuite, or similar) strongly preferred.</li></ul><p><strong>Knowledge &amp; 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color: rgb(36, 36, 36); font-family: \"Segoe UI\", \"Segoe UI Web (West European)\", -apple-system, BlinkMacSystemFont, Roboto, \"Helvetica Neue\", sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style=\"margin: 0in; font-size: 11pt; font-family: initial; color: rgb(33, 37, 41);\"><span style='border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 10pt; line-height: inherit; font-family: \"Segoe UI\", sans-serif; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; 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font-weight: inherit; font-stretch: inherit; font-size: 10pt; line-height: inherit; font-family: \"Segoe UI\", sans-serif; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;'>Ability to apply basic understanding to carry out instructions furnished in written, oral, or diagram form</span></li></ul></div></div></div></div></div></div>\n",
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