Customer Service Representative (40 hours per week) #3443

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    "raw": "Reedsburg, Wisconsin, 53959, United States",
    "city": "Reedsburg",
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    "country": "United States",
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    "id": "1379",
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    "location": {
      "city": "Reedsburg",
      "state": "Wisconsin"
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    "jobOpeningName": "Customer Service Representative (40 hours per week) #3443",
    "departmentLabel": "Patient Financial Services",
    "employmentStatusLabel": "Benefits Eligible"
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    "location": {
      "city": "Reedsburg",
      "state": "Wisconsin",
      "postalCode": "53959",
      "addressCountry": "United States"
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    "datePosted": "2026-06-05",
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    "description": "<p><br></p>\n<p><span style=\"font-weight: bold\">Join the Reedsburg Area Medical Center Team!</span></p>\n<p><br></p>\n<p>Our Patient Financial Services department in looking for a Customer Service Representative to join their team!</p>\n<p><br></p>\n<p>Schedule: Monday thru Friday!</p>\n<p>Shift: 8:00 a.m. - 4:30 p.m.</p>\n<p>Hours per week: 40 hours</p>\n<p>Benefits: Yes, RAMC offers a competitive benefits package.</p>\n<p><br></p>\n<ul>\n<li><span>Position Summary:</span>\n<ul>\n<li>The Customer Service Representative is responsible for the collection of RAMC self-pay accounts receivable by way of personal contact, phone calls, and written correspondence. He/she is always maintaining the positive public relation image of Reedsburg Area Medical Center, Inc. and its Clinics.<br></li>\n</ul>\n</li>\n<li><span>Job Relationships:</span>\n<ul>\n<li>Reports to the Manager of Patient Financial Services through the Customer Service Lead; collaborates with other department employees, Providers, and all hospital departments, Physicians Group and Specialty Group Clinics.<br><br></li>\n</ul>\n</li>\n<li><span>Education and Training Required:</span>\n<ul>\n<li>High school graduate or equivalent.<br><br></li>\n</ul>\n</li>\n<li><span>Experience:</span>\n<ul>\n<li>Previous medical collections/credit experience, desired or other relative experience considered.<br><br></li>\n</ul>\n</li>\n<li><span>Special Knowledge, Skills and Abilities:</span>\n<ul>\n<li>Computer skills.</li>\n<li>Good verbal/written communication skills.</li>\n<li>Ability to greet employees/visitors in a courteous and respectful manner with positive interpersonal skills.</li>\n<li>Ability to work with minimum direct supervision.<br><br></li>\n</ul>\n</li>\n<li><span>Physical Requirements:</span>\n<ul>\n<li>Physical Demands:\n<ul>\n<li>Continuous sitting.</li>\n<li>Occasional standing.</li>\n<li>Frequent walking.</li>\n<li>Occasional lifting, pushing and/or pulling up to 10 pounds.</li>\n<li>Occasional bending, twisting, and reaching overhead.</li>\n</ul>\n</li>\n<li>Sight:\n<ul>\n<li>Continuously provide visual acuity with correction to read written and computer information.</li>\n</ul>\n</li>\n<li>Cognition/Communication:\n<ul>\n<li>Continuous clear speech and hearing skills to communicate with patients and coworkers.</li>\n<li>Continuous communication with patients, family members, and other staff using hearing skills, comprehensive speech, simple writing and simple reading skills.</li>\n</ul>\n</li>\n<li>Environmental Conditions:\n<ul>\n<li>Constant indoor, patient environment with occasional computer screen glare.</li>\n</ul>\n</li>\n<li>Potential Hazards:\n<ul>\n<li><span>OSHA Blood Borne/TB Classification Class II</span><span> </span>– Occupational exposure to blood and Other Potentially Infectious Materials (OPIMs)<span> </span><span>is not reasonably expected to occur</span><span> </span>in routine performance duties.</li>\n</ul>\n</li>\n<li>Psychological, Situational, Functional Factors:\n<ul>\n<li>Constant problem solving, analyzing and use of judgment in a high customer service area.</li>\n<li>Speed, consistency and accuracy of work duties imperative.</li>\n</ul>\n</li>\n</ul>\n</li>\n</ul>",
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    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://ramchealth.bamboohr.com/careers/1379",
    "employmentStatusLabel": "Benefits Eligible"
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