Care Coordinator, Veterans' and Peers' Initiatives

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  "detail": {
    "city": "Tampa",
    "jobId": 158999,
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    "jobShift": "Day",
    "jobTitle": "Care Coordinator, Veterans' and Peers' Initiatives",
    "location": "Crisis Center of Tampa Bay - Tampa, FL 33613",
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    "clientCode": "13R58",
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    "description": "<p style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ff0000;\">Position Summary</span></span></strong></span></p>\n<p><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems.  The Veteran Care Coordinator will provide comprehensive system navigation and support through intake, screening, assessment, referral and linkages to behavioral health services; via telephone, email, IM/Chat, text messaging and in-person for clients with mental health concerns or identified suicidal ideation of low to moderate lethality. The Veteran Care Coordinator also provides support and training for staff and community agencies on program related topics. This position reports to the Contact Center Supervisor- Veteran Program and in their absence the Program Manager of Gateway Services.</span></span></p>\n<p style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ff0000;\">Duties and Responsibilities</span></span></strong></span></p>\n<ul>\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Performs needs and comprehensive assessments for veterans and/or their family members</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Coordinates care plans, service plans, with veterans and their families to address their needs and to facilitate referral to appropriate treatment or service providers or facilities</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Engages veterans and families in service implementation plans with the goal of increasing support and connection to resources</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Counsels veterans and/or their families to facilitate achieving service plan goals, developing life skills, and/or sustaining success and wellness; conducts activities and monitors the service environment in a manner to maximize veterans success and well-being</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Demonstrates  competence with the VA system and benefits, veterans, homelessness, economic, and housing supportive services issues</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Advocates on behalf of veterans and families for services, basic needs, and other related issues </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Composes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Conducts comprehensive, person-centered social work activities in accordance with best practices</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Conducts community visits (if needed) related to veterans’ needs; Provides follow-up and monitors service delivery and care environments</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Stays abreast of community resources and procedures for referring clients to appropriate resources</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Provides crisis prevention, intervention, and support as needed</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Participates in the performance quality improvement (PQI) process, and uses data to improve services and outcomes</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Performs other such duties as may be assigned by the supervisor</span></span></li>\n</ul>\n\n<p><span style=\"background-color:#ffffff;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ff0000;\">Required Competencies</span></span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"background-color:#ffffff;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Cooperation/Teamwork </span></span></strong><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">- Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.</span></span></span></span></li>\n\t<li><span style=\"background-color:#ffffff;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#242424;\">Engaging Communication </span></span></strong><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#242424;\">- Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.</span></span></span></span></li>\n\t<li><span style=\"background-color:#ffffff;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#242424;\">Customer Service (Internal &amp; External) </span></span></strong><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#242424;\">-</span></span><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#242424;\"> Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively.</span></span></span></span></li>\n\t<li><span style=\"background-color:#ffffff;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Adaptability </span></span></strong><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">- Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.</span></span></span></span></li>\n\t<li><span style=\"background-color:#ffffff;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Problem Solving </span></span></strong><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">- Views problems as opportunities to create new solutions.  Anticipates potential problems and analyzes alternative solutions. </span></span></span></span></li>\n\t<li><span style=\"background-color:#ffffff;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#242424;\">Judgment </span></span></strong><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#242424;\">-</span></span><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#242424;\"> Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.</span></span></span></span></li>\n\t<li><span style=\"background-color:#ffffff;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#242424;\">Valuing &amp; Fostering Diversity </span></span></strong><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#242424;\">- Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.</span></span></span></span></li>\n\t<li><span style=\"background-color:#ffffff;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#242424;\">Self-Management </span></span></strong><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#242424;\">– Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor.</span></span></span></span></li>\n</ul>\n\n<p style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ff0000;\">Education and Experience</span></span></strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Bachelor’s degree or currently seeking with major course work in social work, psychology or other field closely related field, preferred.</span></span></li>\n\t<li><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">U.S. veteran of a branch of the United States Military Forces including the Coast Guard and National Guard (honorably discharged, retired or reservist). </span></span></li>\n\t<li><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Copy of DD-214 required as proof of military service; Honorable discharge status listed.</span></span></li>\n\t<li><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Experience working with the veteran population highly desirable. </span></span></li>\n\t<li><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">At least two (2) years of experience in social case work, counseling, eligibility determination, social service or community resource referral, or closely related work.</span></span></li>\n\t<li><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Obtains and maintains Peer Certification throughout employment </span></span></li>\n</ul>\n\n<p><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ff0000;\">Knowledge, Skills and Abilities</span></span></strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Ability to communicate effectively with a diverse audience </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge of general interviewing practices and/or techniques; knowledge of social work and counseling practices and techniques, including crisis prevention and intervention</span></span></li>\n\t<li><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge of Windows based computer system and Microsoft Office Suite required</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge of crisis intervention and case management skills</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge of strengths-based, person/family-centered practice</span></span></li>\n\t<li><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge of addiction, mental and behavioral health diagnoses, poverty, intergenerational culture, domestic violence and victimization issues</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge of and comply with HIPAA regulations</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge of and compliance with Mandatory Child Abuse Reporting laws</span></span></li>\n\t<li><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge of and compliance with VOCA on behalf of clients who are eligible </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge of community resources</span></span></li>\n\t<li><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge of and ability to incorporate culturally and linguistically appropriate services.  </span></span></li>\n\t<li><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Ability to  comply with the policies, procedures, and goals of the agency and our collaborative partnership projects</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Ability to collect and evaluate data</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Ability to complete home visits based on the needs of the family </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Ability to communicate effectively verbally and in writing</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Ability to create and present information in small and large group settings </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Ability to document case records and client contacts accurately</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Ability to work, problem solve and make decisions independently</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Ability to establish and maintain effective working relationships with others</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Ability to organize and prioritize work</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Ability to prepare narrative reports, relating to work, contracts, and grants</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Skill in the operation of a word processing software program on a personal computer</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Skill in interviewing to identify personal, legal, social and economic needs</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Skill in dealing with social service clients under stressful situations</span></span></li>\n\t<li><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Skills to identify risk factors regarding safety</span></span></li>\n</ul>\n\n<p style=\"margin-right:-54px;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ff0000;\">Physical Demands/Working Conditions</span></span></strong></span></span></p>\n\n<p style=\"margin-right:-54px;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:'Times New Roman', serif;\"><em><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Physical Requirement:</span></span></em><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"> Requires good hand-eye coordination, arm, and hand and finger dexterity, including ability to visual acuity to use a keyboard. Must be able to sit for long periods of time. While performing the duties of this job, the employee is regularly required to talk or hear.  The employee regularly is required to stand, talk, walk, sit, and utilize computer equipment for extended periods of time.</span></span></span></span></p>\n\n<p><span style=\"background-color:#ffffff;\"><span style=\"font-family:'Times New Roman', serif;\"><em><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Working Conditions</span></span></em><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">: Duties are performed primarily in an office setting.  Must be able to operate a computer and standard office equipment such as telephone and copier/printer.  The Coordinator is also required to travel in their personal vehicle. The Coordinator will periodically encounter difficult or complex clients, as well as volatile individuals, and should be/or will be trained in Trauma Informed Care, Mental Health First Aid, Psychological First Aid, and personal safety. The noise level is quiet to moderate depending on location.</span></span></span></span></p>\n\n<p><span style=\"background-color:#ffffff;\"><span style=\"font-family:'Times New Roman', serif;\"><em><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Travel</span></span></em><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">: Minimal. The work will require driving in Hillsborough County and possibly limited times outside of the county to various locations.</span></span></span></span></p>\n\n<p><span style=\"background-color:#ffffff;\"><span style=\"font-family:'Times New Roman', serif;\"><em><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Hours</span></span></em><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">: M-F 8:00am – 5:00pm.  However, this position is based on the schedule and needs of the families.  Employee may be required to work some holidays, evenings, and/or weekends. </span></span></span></span></p>\n\n<p style=\"text-align:justify;\"> </p>\n\n<p style=\"text-align:justify;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:'Times New Roman', serif;\"><em><span style=\"background-color:#ffffff;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position</span></span></span></em><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#242424;\">.</span></span></span></span></p>\n\n<p style=\"text-align:justify;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:'Times New Roman', serif;\"><em><span style=\"background-color:#ffffff;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.</span></span></span></em></span></span></p>",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Care Coordinator, Veterans' and Peers' Initiatives\",\"identifier\":\"J13R58158999\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/CCCA6BCA98FD202E9E34478B0FA6F33A/jobs/158999\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=CCCA6BCA98FD202E9E34478B0FA6F33A\",\"datePosted\":\"2026-05-19\",\"description\":\"Job DetailsJob Location: Crisis Center of Tampa Bay - Tampa, FL 33613Position Type: Full TimeEducation Level: 2 Year DegreeTravel Percentage: NegligibleJob Shift: DayJob Category: Nonprofit - Social ServicesPosition Summary\\nThe Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems.  The Veteran Care Coordinator will provide comprehensive system navigation and support through intake, screening, assessment, referral and linkages to behavioral health services; via telephone, email, IM/Chat, text messaging and in-person for clients with mental health concerns or identified suicidal ideation of low to moderate lethality. The Veteran Care Coordinator also provides support and training for staff and community agencies on program related topics. This position reports to the Contact Center Supervisor- Veteran Program and in their absence the Program Manager of Gateway Services.\\nDuties and Responsibilities\\n\\n\\tPerforms needs and comprehensive assessments for veterans and/or their family members\\n\\tCoordinates care plans, service plans, with veterans and their families to address their needs and to facilitate referral to appropriate treatment or service providers or facilities\\n\\tEngages veterans and families in service implementation plans with the goal of increasing support and connection to resources\\n\\tCounsels veterans and/or their families to facilitate achieving service plan goals, developing life skills, and/or sustaining success and wellness; conducts activities and monitors the service environment in a manner to maximize veterans success and well-being\\n\\tDemonstrates  competence with the VA system and benefits, veterans, homelessness, economic, and housing supportive services issues\\n\\tAdvocates on behalf of veterans and families for services, basic needs, and other related issues \\n\\tComposes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications\\n\\tConducts comprehensive, person-centered social work activities in accordance with best practices\\n\\tConducts community visits (if needed) related to veterans’ needs; Provides follow-up and monitors service delivery and care environments\\n\\tStays abreast of community resources and procedures for referring clients to appropriate resources\\n\\tProvides crisis prevention, intervention, and support as needed\\n\\tParticipates in the performance quality improvement (PQI) process, and uses data to improve services and outcomes\\n\\tPerforms other such duties as may be assigned by the supervisor\\n\\n\\nRequired Competencies\\n\\n\\n\\tCooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.\\n\\tEngaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.\\n\\tCustomer Service (Internal &amp; External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively.\\n\\tAdaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.\\n\\tProblem Solving - Views problems as opportunities to create new solutions.  Anticipates potential problems and analyzes alternative solutions. \\n\\tJudgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.\\n\\tValuing &amp; Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.\\n\\tSelf-Management – Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor.\\n\\n\\nEducation and Experience\\n\\n\\n\\tBachelor’s degree or currently seeking with major course work in social work, psychology or other field closely related field, preferred.\\n\\tU.S. veteran of a branch of the United States Military Forces including the Coast Guard and National Guard (honorably discharged, retired or reservist). \\n\\tCopy of DD-214 required as proof of military service; Honorable discharge status listed.\\n\\tExperience working with the veteran population highly desirable. \\n\\tAt least two (2) years of experience in social case work, counseling, eligibility determination, social service or community resource referral, or closely related work.\\n\\tObtains and maintains Peer Certification throughout employment \\n\\n\\nKnowledge, Skills and Abilities\\n\\n\\n\\tAbility to communicate effectively with a diverse audience \\n\\tKnowledge of general interviewing practices and/or techniques; knowledge of social work and counseling practices and techniques, including crisis prevention and intervention\\n\\tKnowledge of Windows based computer system and Microsoft Office Suite required\\n\\tKnowledge of crisis intervention and case management skills\\n\\tKnowledge of strengths-based, person/family-centered practice\\n\\tKnowledge of addiction, mental and behavioral health diagnoses, poverty, intergenerational culture, domestic violence and victimization issues\\n\\tKnowledge of and comply with HIPAA regulations\\n\\tKnowledge of and compliance with Mandatory Child Abuse Reporting laws\\n\\tKnowledge of and compliance with VOCA on behalf of clients who are eligible \\n\\tKnowledge of community resources\\n\\tKnowledge of and ability to incorporate culturally and linguistically appropriate services.  \\n\\tAbility to  comply with the policies, procedures, and goals of the agency and our collaborative partnership projects\\n\\tAbility to collect and evaluate data\\n\\tAbility to complete home visits based on the needs of the family \\n\\tAbility to communicate effectively verbally and in writing\\n\\tAbility to create and present information in small and large group settings \\n\\tAbility to document case records and client contacts accurately\\n\\tAbility to work, problem solve and make decisions independently\\n\\tAbility to establish and maintain effective working relationships with others\\n\\tAbility to organize and prioritize work\\n\\tAbility to prepare narrative reports, relating to work, contracts, and grants\\n\\tSkill in the operation of a word processing software program on a personal computer\\n\\tSkill in interviewing to identify personal, legal, social and economic needs\\n\\tSkill in dealing with social service clients under stressful situations\\n\\tSkills to identify risk factors regarding safety\\n\\n\\nPhysical Demands/Working Conditions\\n\\nPhysical Requirement: Requires good hand-eye coordination, arm, and hand and finger dexterity, including ability to visual acuity to use a keyboard. Must be able to sit for long periods of time. While performing the duties of this job, the employee is regularly required to talk or hear.  The employee regularly is required to stand, talk, walk, sit, and utilize computer equipment for extended periods of time.\\n\\nWorking Conditions: Duties are performed primarily in an office setting.  Must be able to operate a computer and standard office equipment such as telephone and copier/printer.  The Coordinator is also required to travel in their personal vehicle. The Coordinator will periodically encounter difficult or complex clients, as well as volatile individuals, and should be/or will be trained in Trauma Informed Care, Mental Health First Aid, Psychological First Aid, and personal safety. The noise level is quiet to moderate depending on location.\\n\\nTravel: Minimal. The work will require driving in Hillsborough County and possibly limited times outside of the county to various locations.\\n\\nHours: M-F 8:00am – 5:00pm.  However, this position is based on the schedule and needs of the families.  Employee may be required to work some holidays, evenings, and/or weekends. \\n\\n \\n\\nThis job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position.\\n\\nCCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.Qualifications\",\"responsibilities\":\"Position Summary\\nThe Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems.  The Veteran Care Coordinator will provide comprehensive system navigation and support through intake, screening, assessment, referral and linkages to behavioral health services; via telephone, email, IM/Chat, text messaging and in-person for clients with mental health concerns or identified suicidal ideation of low to moderate lethality. The Veteran Care Coordinator also provides support and training for staff and community agencies on program related topics. This position reports to the Contact Center Supervisor- Veteran Program and in their absence the Program Manager of Gateway Services.\\nDuties and Responsibilities\\n\\n\\tPerforms needs and comprehensive assessments for veterans and/or their family members\\n\\tCoordinates care plans, service plans, with veterans and their families to address their needs and to facilitate referral to appropriate treatment or service providers or facilities\\n\\tEngages veterans and families in service implementation plans with the goal of increasing support and connection to resources\\n\\tCounsels veterans and/or their families to facilitate achieving service plan goals, developing life skills, and/or sustaining success and wellness; conducts activities and monitors the service environment in a manner to maximize veterans success and well-being\\n\\tDemonstrates  competence with the VA system and benefits, veterans, homelessness, economic, and housing supportive services issues\\n\\tAdvocates on behalf of veterans and families for services, basic needs, and other related issues \\n\\tComposes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications\\n\\tConducts comprehensive, person-centered social work activities in accordance with best practices\\n\\tConducts community visits (if needed) related to veterans’ needs; Provides follow-up and monitors service delivery and care environments\\n\\tStays abreast of community resources and procedures for referring clients to appropriate resources\\n\\tProvides crisis prevention, intervention, and support as needed\\n\\tParticipates in the performance quality improvement (PQI) process, and uses data to improve services and outcomes\\n\\tPerforms other such duties as may be assigned by the supervisor\\n\\n\\nRequired Competencies\\n\\n\\n\\tCooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.\\n\\tEngaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.\\n\\tCustomer Service (Internal &amp; External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively.\\n\\tAdaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.\\n\\tProblem Solving - Views problems as opportunities to create new solutions.  Anticipates potential problems and analyzes alternative solutions. \\n\\tJudgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.\\n\\tValuing &amp; Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.\\n\\tSelf-Management – Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor.\\n\\n\\nEducation and Experience\\n\\n\\n\\tBachelor’s degree or currently seeking with major course work in social work, psychology or other field closely related field, preferred.\\n\\tU.S. veteran of a branch of the United States Military Forces including the Coast Guard and National Guard (honorably discharged, retired or reservist). \\n\\tCopy of DD-214 required as proof of military service; Honorable discharge status listed.\\n\\tExperience working with the veteran population highly desirable. \\n\\tAt least two (2) years of experience in social case work, counseling, eligibility determination, social service or community resource referral, or closely related work.\\n\\tObtains and maintains Peer Certification throughout employment \\n\\n\\nKnowledge, Skills and Abilities\\n\\n\\n\\tAbility to communicate effectively with a diverse audience \\n\\tKnowledge of general interviewing practices and/or techniques; knowledge of social work and counseling practices and techniques, including crisis prevention and intervention\\n\\tKnowledge of Windows based computer system and Microsoft Office Suite required\\n\\tKnowledge of crisis intervention and case management skills\\n\\tKnowledge of strengths-based, person/family-centered practice\\n\\tKnowledge of addiction, mental and behavioral health diagnoses, poverty, intergenerational culture, domestic violence and victimization issues\\n\\tKnowledge of and comply with HIPAA regulations\\n\\tKnowledge of and compliance with Mandatory Child Abuse Reporting laws\\n\\tKnowledge of and compliance with VOCA on behalf of clients who are eligible \\n\\tKnowledge of community resources\\n\\tKnowledge of and ability to incorporate culturally and linguistically appropriate services.  \\n\\tAbility to  comply with the policies, procedures, and goals of the agency and our collaborative partnership projects\\n\\tAbility to collect and evaluate data\\n\\tAbility to complete home visits based on the needs of the family \\n\\tAbility to communicate effectively verbally and in writing\\n\\tAbility to create and present information in small and large group settings \\n\\tAbility to document case records and client contacts accurately\\n\\tAbility to work, problem solve and make decisions independently\\n\\tAbility to establish and maintain effective working relationships with others\\n\\tAbility to organize and prioritize work\\n\\tAbility to prepare narrative reports, relating to work, contracts, and grants\\n\\tSkill in the operation of a word processing software program on a personal computer\\n\\tSkill in interviewing to identify personal, legal, social and economic needs\\n\\tSkill in dealing with social service clients under stressful situations\\n\\tSkills to identify risk factors regarding safety\\n\\n\\nPhysical Demands/Working Conditions\\n\\nPhysical Requirement: Requires good hand-eye coordination, arm, and hand and finger dexterity, including ability to visual acuity to use a keyboard. 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The work will require driving in Hillsborough County and possibly limited times outside of the county to various locations.\\n\\nHours: M-F 8:00am – 5:00pm.  However, this position is based on the schedule and needs of the families.  Employee may be required to work some holidays, evenings, and/or weekends. \\n\\n \\n\\nThis job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position.\\n\\nCCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Crisis Center of Tampa Bay\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=CCCA6BCA98FD202E9E34478B0FA6F33A\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"One Crisis Center Plaza\",\"addressLocality\":\"Tampa\",\"addressRegion\":\"FL\",\"postalCode\":33613,\"addressCountry\":\"USA\"}},\"industry\":\"Nonprofit - Social Services\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Day\",\"educationRequirements\":\"2 Year Degree\"}",
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