Customer Service Manager

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  "last_changed_at": "2026-06-22T14:33:11.896Z",
  "active_status": "active"
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{
  "detail": {
    "url": "https://thegreatescaperoom.applytojob.com/apply/jobs/details/soYCbIUGQJ?&",
    "heading": "Customer Service Manager",
    "html_title": "JazzHR » Job Listings",
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    "description_html": "<p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">The Great Escape Room is a growing company and we are opening a new location in Pigeon Forge! We are in need of an energetic team with great customer service skills who has in interest in entertainment and Game Rooms. The ideal candidate for the Customer Service Manager position will spearhead this team. Must be available to work Weekends and Evenings. </span></span></p><p><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">The Great Escape Room offers a variety of opportunities for employees to grow and a dynamic work environment that encourages its team to work together.</span></span></span></span></span></span></p><p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">The Customer Service Manager is responsible for the general oversight of employees and administrative duties for their location.  </span></span></span></span></span></span></span></p><p><span style=\"color:rgb(0,0,0);white-space:pre-wrap;font-size:14px;font-family:Arial, Helvetica, sans-serif;\">Job duties include but are not limited to the following:</span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Interviewing and selecting staff members who will best contribute to the location</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Scheduling staff on a weekly basis for their work shifts</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><font color=\"#000000\" face=\"Arial, Helvetica, sans-serif\"><span style=\"font-size:14px;\">Ensuring great customer service </span></font></li><li style=\"list-style-type:disc;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Social media posting</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ensuring location is clean, well stocked and well maintained.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Filling in for staff members (room monitors) in their unforeseen absence, which includes duties not limited to: </span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><p style=\"line-height:1.2;margin-left:48px;text-indent:36pt;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">-Greeting and orienting guests</span></span></span></span></span></span></span></p><p style=\"line-height:1.2;margin-left:48px;text-indent:36pt;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">-Cleaning and completing janitorial duties </span></span></span></span></span></span></span></p><p style=\"line-height:1.2;margin-left:96px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">-Monitoring guests while inside the escape rooms and ensuring a quality guest experience</span></span></span></span></span></span></span></p><p style=\"line-height:1.2;margin-left:48px;text-indent:36pt;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">-Taking pictures </span></span></span></span></span></span></span></p></li></ul><p style=\"list-style-type:disc;\"></p><p style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Only candidates who are qualified for the position will be contacted for an interview</span></span></span></span></span></span></p><p style=\"list-style-type:disc;\"></p><p style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Salary: $21</span></span></span></span></span></span></p>",
    "description_text": "The Great Escape Room is a growing company and we are opening a new location in Pigeon Forge! We are in need of an energetic team with great customer service skills who has in interest in entertainment and Game Rooms. The ideal candidate for the Customer Service Manager position will spearhead this team. Must be available to work Weekends and Evenings.\n The Great Escape Room offers a variety of opportunities for employees to grow and a dynamic work environment that encourages its team to work together.\n The Customer Service Manager is responsible for the general oversight of employees and administrative duties for their location.\n Job duties include but are not limited to the following:\n Interviewing and selecting staff members who will best contribute to the location\n Scheduling staff on a weekly basis for their work shifts\n Ensuring great customer service\n Social media posting\n Ensuring location is clean, well stocked and well maintained.\n Filling in for staff members (room monitors) in their unforeseen absence, which includes duties not limited to:\n -Greeting and orienting guests\n -Cleaning and completing janitorial duties\n -Monitoring guests while inside the escape rooms and ensuring a quality guest experience\n -Taking pictures\n Only candidates who are qualified for the position will be contacted for an interview\n Salary: $21",
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      "datePosted": "2026-06-22",
      "description": "<p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">The Great Escape Room is a growing company and we are opening a new location in Pigeon Forge! We are in need of an energetic team with great customer service skills who has in interest in entertainment and Game Rooms. The ideal candidate for the Customer Service Manager position will spearhead this team. Must be available to work Weekends and Evenings. </span></span></p><p><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">The Great Escape Room offers a variety of opportunities for employees to grow and a dynamic work environment that encourages its team to work together.</span></span></span></span></span></span></p><p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">The Customer Service Manager is responsible for the general oversight of employees and administrative duties for their location.  </span></span></span></span></span></span></span></p><p><span style=\"color:rgb(0,0,0);white-space:pre-wrap;font-size:14px;font-family:Arial, Helvetica, sans-serif;\">Job duties include but are not limited to the following:</span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Interviewing and selecting staff members who will best contribute to the location</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Scheduling staff on a weekly basis for their work shifts</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><font color=\"#000000\" face=\"Arial, Helvetica, sans-serif\"><span style=\"font-size:14px;\">Ensuring great customer service </span></font></li><li style=\"list-style-type:disc;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Social media posting</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ensuring location is clean, well stocked and well maintained.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Filling in for staff members (room monitors) in their unforeseen absence, which includes duties not limited to: </span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><p style=\"line-height:1.2;margin-left:48px;text-indent:36pt;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">-Greeting and orienting guests</span></span></span></span></span></span></span></p><p style=\"line-height:1.2;margin-left:48px;text-indent:36pt;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">-Cleaning and completing janitorial duties </span></span></span></span></span></span></span></p><p style=\"line-height:1.2;margin-left:96px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">-Monitoring guests while inside the escape rooms and ensuring a quality guest experience</span></span></span></span></span></span></span></p><p style=\"line-height:1.2;margin-left:48px;text-indent:36pt;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">-Taking pictures </span></span></span></span></span></span></span></p></li></ul><p style=\"list-style-type:disc;\"></p><p style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Only candidates who are qualified for the position will be contacted for an interview</span></span></span></span></span></span></p><p style=\"list-style-type:disc;\"></p><p style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Salary: $21</span></span></span></span></span></span></p>",
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          "addressRegion": "TN",
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      "validThrough": "2026-09-20",
      "uniqueJobCode": "job_20210408134149_NFACWEVNUYZ7FGU6",
      "employmentType": "FULL_TIME",
      "hiringOrganization": {
        "logo": "https://s3.amazonaws.com/resumator/customer_20210302182554_O1OTSPCPWI3R3DM0/logos/20210302215518_Logo.jpg",
        "name": "The Great Escape Room",
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        "sameAs": "https://www.TheGreatEscapeRoom.com"
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