Customer Service Representative

Role Overview Kodak is looking for a Customer Service Representative to join our team. The CSR will work closely with the customer and Kodak internal partners ensuring order to cash processing expectations are met.  Multi-faceted role that supports warehouse facilities, supply chain, logistics, Sales, Service and the credit/collections department.   Processes orders, returns, credits, discrepancies and manages order status follow-up requests, via phone, email and Partner Place/B2B.   Role will also create service calls for break/fix repairs. Customer Service Representative Job Duties: •    Strong Customer Service experience •    Ability to respond to incoming customer inquiries while using multiple systems to accomplish daily tasks •    Build relationships and work closely with customers and Kodak internal partners. •    Exercises active listening skills, conflict resolution and negotiating skills with external customers and internal partners •    Understand customer’s expectations, processes and needs. Escalates issues or process gaps and participates in activities to address gaps or misses. •    Work with management and other internal Kodak partners to ensure processes are capable of meeting customer’s expectations in an efficient manner. •    Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. •    Analyzing information and evaluating results to choose the best solution and solve problems. •    Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook). •    Prompt in responding to inquiries or to notify customers of any planned adjustments. Education/Experience: •    Bachelor’s degree, Post-Secondary diploma or Equivalent. •    3 to 5 years of Customer Service Experience preferred. •    Experience with SAP desirable, or an equivalent ERP system. •    Experience with Salesforce desirable. •    Knowledge of personal computer based software applications (MS Office, Lotus Notes and Sharepoint). Key Competencies: •    Strong problem analysis and problem-solving •    Interpersonal skills •    Communication skills - verbal and written •    Self-motivated and able to work under pressure •    Able to foster and remotely build relationships with internal/external customers •    Attention to detail and accuracy •    Adaptability •    Results Orientated EOE Policy Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. Estimated Salary :  $21.00 - $23.00 Experience Level:   0-5 Years

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