Web Platform Support Specialist

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    "location": {
      "city": "Pune",
      "state": "Maharashtra",
      "postalCode": "411014",
      "addressCountry": "India"
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    "datePosted": "2026-05-22",
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    "description": "<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Job Title:</span> <span style=\"font-weight: bold\">Web Platform Support Specialist</span></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Location:</span> Pune / Mohali / Hyderabad</span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Department:</span> Web Platform Team</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Job Summary:</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt\">The mission of the Web Platform Support Specialist is to provide digital expertise, guidance, and support toward business areas, corporate units, customer centers, brands, and other stakeholders. You will work closely with web managers, editors, and reviewers to support the Group's digital vision and business communication strategy.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Responsibilities and Objectives</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Assist and guide internal clients (editors, reviewers) with the Web Content Management System to create, edit, manage, and publish digital content across all company websites.</span></li>\n<li><span style=\"font-size: 12pt\">Ensure excellent customer service by handling all requests and issues with respect to customer needs, with the right quality and in a timely manner.</span></li>\n<li><span style=\"font-size: 12pt\">Safeguard daily operations in process-related applications (e.g., SDL Translation Management System, ServiceNow, Jira, Adobe Analytics, Hotjar, Confluence, Apsis, UniFlip, ThousandEyes, Google Tag Manager, etc.).</span></li>\n<li><span style=\"font-size: 12pt\">Test new functionalities before their release to the production environment and perform bug-testing.</span></li>\n<li><span style=\"font-size: 12pt\">Anticipate and prevent issues; take measures to avoid repeating errors.</span></li>\n<li><span style=\"font-size: 12pt\">Report status of work in progress and escalate risks to the Team Lead.</span></li>\n<li><span style=\"font-size: 12pt\">Create, maintain, and advocate for process and system-related documentation in knowledge bases; ensure methodologies are followed.</span></li>\n<li><span style=\"font-size: 12pt\">Drive or participate in ad-hoc projects, launches of new websites, and improvement initiatives.</span></li>\n<li><span style=\"font-size: 12pt\">Provide training where necessary and support knowledge-sharing webinars.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Requirements</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Excellent command of written and spoken English.</span></li>\n<li><span style=\"font-size: 12pt\">1 year of experience in the digital area, customer service, or helpdesk.</span></li>\n<li><span style=\"font-size: 12pt\">Computer literacy and familiarity with Microsoft Office apps.</span></li>\n<li><span style=\"font-size: 12pt\">Experience with WYSIWYG editors and familiarity with HTML is a plus.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Education</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Preferably a university degree.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Personality Traits</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Strongly customer-oriented, service, and business-minded.</span></li>\n<li><span style=\"font-size: 12pt\">Eagerness to learn new things and technologies; curious mindset.</span></li>\n<li><span style=\"font-size: 12pt\">Ability to adapt to changing priorities; well-organized and systematic.</span></li>\n<li><span style=\"font-size: 12pt\">Pro-active and result-driven approach.</span></li>\n<li><span style=\"font-size: 12pt\">Ability to present to various audiences.</span></li>\n<li><span style=\"font-size: 12pt\">Process-oriented, independent worker, and team player.</span></li>\n<li><span style=\"font-size: 12pt\">Very attentive to details.</span></li>\n<li><span style=\"font-size: 12pt\">Ability to follow processes and write documentation.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"> </span></p>",
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    "minimumExperience": "Mid-level",
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