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Home › Companies › 71562ff3 8368 4253 B712 0c0c15bc181b 19000101 000001 › Customer Service Specialist

Customer Service Specialist

71562ff3 8368 4253 B712 0c0c15bc181b 19000101 000001 · Urbana, IL, US, Urbana, IL · Remote · Active · $15–$17 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company71562ff3 8368 4253 B712 0c0c15bc181b 19000101 000001
TitleCustomer Service Specialist
Normalized title-
Department / team-
LocationUrbana, IL, United States
Work modelRemote / Remote
Employment typeFull Time
Salary$15–$17 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-13 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from 71562ff3 8368 4253 B712 0c0c15bc181b 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Urbana.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company71562ff3 8368 4253 B712 0c0c15bc181b 19000101 000001
Source00fcd5fd-56cb-40af-91ca-1fb0240b112b
ATS providerADP Workforce Now Recruiting

Description

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Customer Service Specialist in Urbana, Illinois , to support our fast-growing Voice (MSS) division. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more. WHAT YOU WILL BE DOING: Greeting visitors and customers and handling phone calls and emails as the first point of contact. Maintaining accurate customer contact information and building strong relationships with customers and vendors. Logging repair requests in the ERP system, verifying warranties, and coordinating internal or third-party repair depots. Ensuring timely completion and return of equipment, filing warranty claims, and preparing pricing for billing review. Receiving, staging, and tracking products for sales and service teams, shipping orders, and handling equipment returns to vendors within required timeframes. Monitoring inventory levels based on sales trends, performing counts, rotating stock, and securing assets. Adding and removing equipment in the system and assisting with contract renewals. Generating and maintaining reports, including Work-in-Progress (WIP), aging, and open purchase orders. Creating, tracking, and closing service tickets accurately and on time, ensuring all documentation and technician hours are properly recorded. Collaborating across departments to communicate daily priorities with service and operations teams. Promoting and maintaining a safe, positive, and productive work environment. Performing other operational duties as assigned. WHAT YOU WILL BRING TO THE TEAM: 2-4 years of experience in customer operations or related fields, such as Customer Service AP/AR Depot Repairs Shipping/Receiving Inventory Sales Support Excellent knowledge and experience using Microsoft Office Products, inclusive of Microsoft Word, Microsoft Excel, and Outlook, required. Professional communication in both spoken and written forms within all levels of the organization is required. Ability to succeed in an often fast-paced environment, establish priorities, work independently, and proceed with objectives without supervision. Strong organizational and administrative skills. Detail-oriented. Discretion, able to handle confidential and proprietary information appropriately. High level of integrity. Experience in an office setting preferred. YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS: The physical environment requires the employee to work onsite in the Urbana, IL office Monday through Friday, 8:00 am-5:00 pm. 3109 Tatman Ct, Urbana, IL 61802 While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed. DIRECT REPORTS: No Direct Reports WHO WE ARE Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 65,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies. WHAT WE BELIEVE We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities. NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.” #LI-KR1 #LI-Onsite

Full job record

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Source ID00fcd5fd-56cb-40af-91ca-1fb0240b112b
Board ID00fcd5fd-56cb-40af-91ca-1fb0240b112b
Provideradp_workforcenow
Provider Job Key544684
TitleCustomer Service Specialist
Normalized Title—
Statusactive
Activeyes
Location TextUrbana, IL, US, Urbana, IL
Department—
Team—
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionIL
CityUrbana
Salary Raw15 To 17 (USD) Hourly
Salary Min15
Salary Max17
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=71562ff3-8368-4253-b712-0c0c15bc181b&ccId=19000101_000001&lang=en_US&type=JS&jobId=544684&jwId=9201196428175_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=71562ff3-8368-4253-b712-0c0c15bc181b&ccId=19000101_000001&lang=en_US&type=JS&jobId=544684&jwId=9201196428175_1
First Seen At2026-05-31 18:05:29Z
Last Seen At2026-06-06 11:56:17Z
Last Checked At2026-06-06 11:56:17Z
Last Changed At2026-06-06 11:56:17Z
Inactive At—
Source Posted At2026-05-13 15:56:00Z
Source Updated At—
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    "requisitionDescription": "<div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;text-align:justify;' data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced <strong>Customer Service Specialist</strong> in <strong>Urbana, Illinois</strong>, to support our fast-growing <strong>Voice (MSS)&nbsp;</strong>division.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;text-align:justify;'><span style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px;\"><br></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;text-align:justify;background:white;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">MCA seeks team members who share our values: service, growth, teamwork, and safety. 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We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.</span></p><h2 style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;font-weight:bold;'><span style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px;\"><br></span></h2><h2 style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;font-weight:bold;margin-bottom:6.0pt;'><span style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px;\"><u>WHAT YOU WILL BE DOING:</u></span></h2><div style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Greeting visitors and customers and handling phone calls and emails as the first point of contact.</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Maintaining accurate customer contact information and building strong relationships with customers and vendors.</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Logging repair requests in the ERP system, verifying warranties, and coordinating internal or third-party repair depots.</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Ensuring timely completion and return of equipment, filing warranty claims, and preparing pricing for billing review.</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Receiving, staging, and tracking products for sales and service teams, shipping orders, and handling equipment returns to vendors within required timeframes.</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Monitoring inventory levels based on sales trends, performing counts, rotating stock, and securing assets.</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Adding and removing equipment in the system and assisting with contract renewals.</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Generating and maintaining reports, including Work-in-Progress (WIP), aging, and open purchase orders.</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Creating, tracking, and closing service tickets accurately and on time, ensuring all documentation and technician hours are properly recorded.</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Collaborating across departments to communicate daily priorities with service and operations teams.</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Promoting and maintaining a safe, positive, and productive work environment.</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Performing other operational duties as assigned.</li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;'><span style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px;\"><br></span></p><h2 style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;font-weight:bold;margin-bottom:6.0pt;'><span style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px;\"><u>WHAT YOU WILL BRING TO THE TEAM:</u></span></h2><div style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">2-4 years of experience in customer operations or related fields, such as&nbsp;&nbsp;<ul style=\"margin-bottom: 0in; list-style-type: circle; color: initial; font-family: initial; font-size: initial;\"><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Customer Service&nbsp;&nbsp;</li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">AP/AR&nbsp;&nbsp;</li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Depot Repairs</li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Shipping/Receiving&nbsp;&nbsp;</li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Inventory&nbsp;&nbsp;</li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Sales Support</li></ul></li></ul></div><div style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Excellent knowledge and experience using Microsoft Office Products, inclusive of Microsoft Word, Microsoft Excel, and Outlook, required.</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Professional communication in both spoken and written forms within all levels of the organization is required.&nbsp;</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><span style=\"background: white;\">Ability to succeed in an often fast-paced environment, establish priorities, work independently, and proceed with objectives without supervision.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Strong organizational and administrative skills. Detail-oriented.&nbsp;</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Discretion, able to handle confidential and proprietary information appropriately.&nbsp;</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">High level of integrity.&nbsp;</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Experience in an office setting preferred.</li></ul></div><h2 style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;font-weight:bold;'><span style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px;\"><br></span></h2><h2 style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;font-weight:bold;margin-bottom:6.0pt;'><span style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px;\"><u>YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:</u></span></h2><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;text-align:justify;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">The physical environment requires the employee to work onsite in the <strong>Urbana, IL&nbsp;</strong>office Monday through Friday, 8:00 am-5:00 pm.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;'><span style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px;\"><br></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">3109 Tatman Ct, Urbana, IL 61802</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;'><span style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px;\"><br></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;text-align:justify;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed.</span></p><h2 style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;font-weight:bold;'><span style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px;\"><br></span></h2><h2 style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;font-weight:bold;margin-bottom:6.0pt;'><span style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px;\"><u>DIRECT REPORTS:</u></span></h2><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">No Direct Reports</span></p><h2 style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;font-weight:bold;'><span style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px;\"><br></span></h2><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;margin-top:0in;margin-bottom:6.0pt;text-align:justify;background:white;'><span style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px;\"><strong><u>WHO WE ARE</u></strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;text-align:justify;background:white;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services &mdash; including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 65,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;text-align:justify;background:white;'><span style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px;\"><br></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;margin-top:0in;margin-bottom:6.0pt;text-align:justify;background:white;'><span style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px;\"><strong><u>WHAT WE BELIEVE</u></strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;text-align:justify;background:white;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our &ldquo;Service First DNA&rdquo; culture. Service isn&rsquo;t just a motto for MCA, it&rsquo;s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;text-align:justify;background:white;'><span style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px;\"><em>&nbsp;</em></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;text-align:justify;background:white;'><span style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px;\"><em>NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. <span style=\"border:none windowtext 1.0pt;padding:0in;\">Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</span></em><em><strong>&nbsp;</strong></em></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;text-align:justify;background:white;'><span style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px;\"><em><strong>&nbsp;</strong></em></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;text-align:justify;background:white;'><em><strong><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); background: white; font-size: 16px;\">Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are &ldquo;better together.&rdquo;</span></strong></em></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;text-align:justify;background:white;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;text-align:justify;background:white;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); background: white; font-size: 8px;\">#LI-KR1 #LI-Onsite</span></p></div>\n",
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