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Complex Customer Service Manager

Iazbqy Fa Ocs Oraclecloud Com CX 1 · Salinas, CA, United States · On Site · Active · $107,400–$143,200 / year · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyIazbqy Fa Ocs Oraclecloud Com CX 1
TitleComplex Customer Service Manager
Normalized title-
Department / team-
LocationSalinas, CA, United States
Work modelOn Site
Employment typeFull Time
Salary$107,400–$143,200 / year
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-05-28 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Iazbqy Fa Ocs Oraclecloud Com CX 1.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Salinas.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyIazbqy Fa Ocs Oraclecloud Com CX 1
Source0eabdff2-4cdc-498b-87eb-2afbeb1a11dc
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description Position Title: Complex Customer Service Manager Pay Rate : $107,400-$143,200 Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP’s annual incentive plan. Category/Shift : Salaried/Full-Time/Onsite Physical Location: Salinas, CA & Gilroy, CA The Job You Will Perform: Responsible for providing overall direction and leadership to the customer support teams at multi-site. Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies. In addition to business improvement, provide team members with challenging work and developmental objectives, and will share both responsibility and accountability in the attainment of organizational goals. Act as a front-line decision maker, managing major and significant customer accounts; some having enterprise agreements. Provide significant process and/or product expertise and be a subject matter expert resource for other team members. Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations. The Skills You Will Bring: High school diploma or GED Preferred Bachelor’s degree in a related field or related experience and/or training; or equivalent combination of education and experience. Preferred experience working in a manufacturing environment Preferred computer data-entry experience Eight or more years of customer relations experience in the Corrugated Box Industry Builds Effective Teams Collaborates Customer focus Decision quality Directs Work Drives Engagement Ensures Accountability Manages conflict

Full job record

Job IDb4b2b7d118192b7cb5b55b210eec63f9f5d21c85
Org ID70520f5b-9afb-4e74-9ac5-8d7a9327fabe
Source ID0eabdff2-4cdc-498b-87eb-2afbeb1a11dc
Board ID0eabdff2-4cdc-498b-87eb-2afbeb1a11dc
Provideroracle_hcm
Provider Job Key2002603
TitleComplex Customer Service Manager
Normalized Title—
Statusactive
Activeyes
Location TextSalinas, CA, United States
Department—
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionCA
CitySalinas
Salary RawDescription Position Title: Complex Customer Service Manager Pay Rate : $107,400-$143,200 Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP’s annual incentive plan. Category/Shift : Salaried/Full-Time/Onsite Physical Location: Salinas, CA & Gilroy, CA The Job You Will Perform: Responsible for providing overall direction and leadership to the customer support teams at multi-site. Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies. In addition to business improvement, provide team members with challenging work and developmental objectives, and will share both responsibility and accountability in the attainment of organizational goals. Act as a front-line decision maker, managing major and significant customer accounts; some having enterprise agreements. Provide significant process and/or product expertise and be a subject matter expert resource for other team members. Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations. The Skills You Will Bring: High school diploma or GED Preferred Bachelor’s degree in a related field or related experience and/or training; or equivalent combination of education and experience. Preferred experience working in a manufacturing environment Preferred computer data-entry experience Eight or more years of customer relations experience in the Corrugated Box Industry Builds Effective Teams Collaborates Customer focus Decision quality Directs Work Drives Engagement Ensures Accountability Manages conflict
Salary Min107,400
Salary Max143,200
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://iazbqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/2002603
Apply URLhttps://iazbqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/2002603
First Seen At2026-05-31 17:56:26Z
Last Seen At2026-06-06 19:08:26Z
Last Checked At2026-06-06 19:08:26Z
Last Changed At2026-06-06 11:01:22Z
Inactive At—
Source Posted At2026-05-28 19:02:36Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=iazbqy.fa.ocs.oraclecloud.com|CX_1/date=2026-06-06/2026-06-06T19-07-51-574Z-1c81bb525b599741ef66d6d3c9efb4e2015c3b023f418e7089b1cbfdc4aa17f3.json
Event Fields
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  "last_changed_at": "2026-06-06T11:01:22.234Z",
  "active_status": "active"
}
Parsed Structured
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    "country": "United States",
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  "salary_max": 143200,
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  "inferred_at": "2026-06-06T19:08:25.783Z",
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  "remote_policy": null,
  "salary_period": "year",
  "workplace_type": "on_site",
  "salary_currency": "USD"
}
Extensions
{}
Native Structured
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    "ExternalDescriptionStr": "<p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"color: rgb(46, 109, 102); font-family: Arial, sans-serif;\"><strong>Position Title:</strong></span></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\">Complex Customer Service Manager</span></p><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"background-color: white;\"><span style=\"color: rgb(46, 109, 102); font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>Pay Rate</strong>:&nbsp;</span></span></p><p style=\"background-color: white;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">$107,400-$143,200&nbsp;</span></span></p><p style=\"background-color: white;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><i><span style=\"font-size: 11pt;\">Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. 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font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>The Job You Will Perform:&nbsp;</strong></span></span></p><ul style=\"list-style-type: disc; padding-left: 24px;\"><li class=\"ortl-align-left\"><p class=\"DefaultText\" align=\"left\" style=\"text-align: left;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Responsible for providing overall direction and leadership to the customer support teams at multi-site.&nbsp;</span></span></p></li><li class=\"ortl-align-left\"><p class=\"DefaultText\" align=\"left\" style=\"text-align: left;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies.&nbsp; In addition to business improvement, provide team members with challenging work and developmental objectives, and will share both responsibility and accountability in the attainment of organizational goals.</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"color: black; font-family: Arial, sans-serif;\">Act as a front-line decision maker, managing major and significant customer accounts; some having enterprise agreements.&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"color: black; font-family: Arial, sans-serif;\">Provide significant process and/or product expertise and be a subject matter expert resource for other team members.<span>&nbsp;</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"color: black; font-family: Arial, sans-serif;\">Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations.<span>&nbsp;</span></span></p></li></ul><p class=\"DefaultText\" align=\"left\" style=\"margin: 0in 0.4in 0.0001pt 23.5pt; text-align: left;\">&nbsp;</p><p style=\"background-color: white;\"><span style=\"color: rgb(46, 109, 102); font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>The Skills You Will Bring:&nbsp;</strong></span></span></p><ul style=\"list-style-type: disc; padding-left: 24px;\"><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Arial, sans-serif;\">High school diploma or GED</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Arial, sans-serif;\">Preferred Bachelor’s degree in a related field or related experience and/or training; or equivalent combination of education and experience.</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Arial, sans-serif;\">Preferred experience working in a manufacturing environment</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Arial, sans-serif;\">Preferred computer data-entry experience</span></p><ul style=\"list-style-type: disc; padding-left: 0px;\"><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"color: black; font-family: Arial, sans-serif;\">Eight or more years of customer relations experience in the Corrugated Box Industry&nbsp;</span></p></li></ul></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"color: black; font-family: Arial, sans-serif;\">Builds Effective Teams</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"color: black; font-family: Arial, sans-serif;\">Collaborates&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"color: black; font-family: Arial, sans-serif;\">Customer focus</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"color: black; font-family: Arial, sans-serif;\">Decision quality</span></p></li><li><p style=\"line-height: normal; 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