Supervisor, Customer Relations - Retail

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    "description_html": "<p>&nbsp;&nbsp;</p><p><strong>Supervisor, Customer Relations – Retail</strong></p><p><br></p><p><strong>Northern Mississippi Region</strong></p><p>MaxxSouth Broadband is seeking a dynamic and customer-focused <strong>Supervisor, Customer Relations – Retail</strong> to lead retail operations and support a high-performing team. In this role, you will oversee daily store activities, coach and develop employees, and ensure exceptional service delivery to every customer.</p><p>This position requires a hands-on leader who thrives in a fast-paced environment, maintains a positive team culture, and is committed to achieving both individual and organizational goals.</p><p><br></p><p><strong>Travel Requirement:</strong> Supervisors are expected to travel to offices within their region 3 days per week, with 2 days dedicated to office-based responsibilities.</p><p>&nbsp;&nbsp;</p><p><strong>What You’ll Do:</strong></p><ul><li>Oversee daily operations of the retail stores</li><li>Ensure outstanding customer service for all customers and prospects, while monitoring the accuracy of customer information, billing, and service details.</li><li>Supervise, coach, and motivate Customer Service Representatives to meet and exceed performance standards</li><li>Provide ongoing training, feedback, and performance evaluations</li><li>Recognize and reward strong performance while addressing performance concerns consistently and fairly, while fostering a positive, inclusive, and high-performing team environment</li><li>Drive sales, service, and customer retention goals while actively promoting company products and services</li><li>Communicate policy and procedure updates to the team in a timely manner</li><li>Maintain strict confidentiality of customer and company information</li><li>Plan and manage employee recognition programs</li><li>Provide support across Customer Operations, as needed</li></ul><p>&nbsp;&nbsp;</p><p><strong>What We’re Looking For:</strong></p><ul><li>High School Diploma or equivalent <strong>-required.</strong></li><li>Minimum of 1 year of retail customer service experience <strong>-required.</strong></li><li>Strong leadership, communication, and problem-solving skills <strong>-required.</strong></li><li>Proficiency with Microsoft Office (Word, Excel, Outlook) <strong>-required.</strong></li><li>Ability to maintain confidentiality of sensitive information <strong>-required.</strong></li><li>Reliable transportation and valid driver’s license <strong>-required.</strong></li></ul><p><strong>Why MaxxSouth Broadband?</strong></p><p>At MaxxSouth, we believe in building a workplace where people feel empowered, supported, and part of a community.&nbsp;</p><ul><li>Become part of a locally rooted team delivering the fastest fiber speeds in the region, that prides itself on 100% local, 24/7 customer care.</li><li>Grow your career in a fast-growing technology company with a people-first environment where connectivity means community.</li><li>Get access to opportunities for professional growth, hands-on technical training and certification support.</li><li>Gain the opportunity to work with cutting-edge technology and explore our competitive compensation and benefits package.</li></ul><p><strong>Apply Today!</strong></p>",
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      "description": "<p>Description</p><p>  </p><p><strong>Supervisor, Customer Relations – Retail</strong></p><p><br/></p><p><strong>Northern Mississippi Region</strong></p><p>MaxxSouth Broadband is seeking a dynamic and customer-focused <strong>Supervisor, Customer Relations – Retail</strong> to lead retail operations and support a high-performing team. In this role, you will oversee daily store activities, coach and develop employees, and ensure exceptional service delivery to every customer.</p><p>This position requires a hands-on leader who thrives in a fast-paced environment, maintains a positive team culture, and is committed to achieving both individual and organizational goals.</p><p><br/></p><p><strong>Travel Requirement:</strong> Supervisors are expected to travel to offices within their region 3 days per week, with 2 days dedicated to office-based responsibilities.</p><p>  </p><p><strong>What You’ll Do:</strong></p><ul><li>Oversee daily operations of the retail stores</li><li>Ensure outstanding customer service for all customers and prospects, while monitoring the accuracy of customer information, billing, and service details.</li><li>Supervise, coach, and motivate Customer Service Representatives to meet and exceed performance standards</li><li>Provide ongoing training, feedback, and performance evaluations</li><li>Recognize and reward strong performance while addressing performance concerns consistently and fairly, while fostering a positive, inclusive, and high-performing team environment</li><li>Drive sales, service, and customer retention goals while actively promoting company products and services</li><li>Communicate policy and procedure updates to the team in a timely manner</li><li>Maintain strict confidentiality of customer and company information</li><li>Plan and manage employee recognition programs</li><li>Provide support across Customer Operations, as needed</li></ul><p>  </p><p><strong>What We’re Looking For:</strong></p><ul><li>High School Diploma or equivalent <strong>-required.</strong></li><li>Minimum of 1 year of retail customer service experience <strong>-required.</strong></li><li>Strong leadership, communication, and problem-solving skills <strong>-required.</strong></li><li>Proficiency with Microsoft Office (Word, Excel, Outlook) <strong>-required.</strong></li><li>Ability to maintain confidentiality of sensitive information <strong>-required.</strong></li><li>Reliable transportation and valid driver’s license <strong>-required.</strong></li></ul><p><strong>Why MaxxSouth Broadband?</strong></p><p>At MaxxSouth, we believe in building a workplace where people feel empowered, supported, and part of a community. </p><ul><li>Become part of a locally rooted team delivering the fastest fiber speeds in the region, that prides itself on 100% local, 24/7 customer care.</li><li>Grow your career in a fast-growing technology company with a people-first environment where connectivity means community.</li><li>Get access to opportunities for professional growth, hands-on technical training and certification support.</li><li>Gain the opportunity to work with cutting-edge technology and explore our competitive compensation and benefits package.</li></ul><p><strong>Apply Today!</strong></p>",
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