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    "requisitionDescription": "<div><div><div><p data-pasted=\"true\"><strong><u>Summary</u></strong></p><p>The <strong>Director</strong> <strong>of IT</strong> is responsible for leading the IT team, supporting corporate and restaurant technology, with a focus on building a more efficient, stable, and standardized IT environment. This role will drive root-cause problem solving, systems hardening, automation, and operating cadence improvements that reduce overall ticket volume and prevent recurring issues.&nbsp;</p><p><strong><em>( We use our internal recruiting team, please no emails or call from staffing companies)</em></strong></p><p><strong><u>Essential Functions and Key Position Accountabilities&nbsp;</u></strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 8.75px;\"><li style=\"margin-left:0in;\"><strong>IT Operations &amp; Reliability</strong><ul style=\"list-style-type: disc;\"><li>Own day-to-day IT operations across both restaurant and corporate environments, ensuring consistent performance, uptime, and support coverage.</li><li>Lead the transition from reactive support to a proactive, systems-driven IT operating model focused on stability and prevention.</li><li>Establish and enforce structured support processes (intake, triage, escalation, SLAs, on-call coverage).</li></ul></li><li style=\"margin-left:0in;\"><strong>Restaurant Technology &amp; Field Operations</strong><ul style=\"list-style-type: disc;\"><li>Ensure reliability and standardization of all restaurant technology (POS, networking, hardware, integrations).</li><li>Define and enforce store-level standards (networking, cabling, hardware configurations, readiness checklists).</li><li>Partner with operations to proactively identify and resolve technology friction impacting restaurant performance.</li></ul></li><li style=\"margin-left:0in;\"><strong>Corporate IT &amp; End-User Experience</strong><ul style=\"list-style-type: disc;\"><li>Own corporate IT systems, including endpoint management, identity and access management, collaboration tools, and SaaS platforms.</li><li>Ensure a high-quality end-user experience for corporate employees through reliable systems and responsive support.</li><li>Implement automation and self-service capabilities to improve efficiency and reduce manual support needs.</li></ul></li><li style=\"margin-left:0in;\"><strong>Systems, Security &amp; Infrastructure</strong><ul style=\"list-style-type: disc;\"><li>Lead systems hardening efforts across all environments to improve reliability, security, and repeatability.</li><li>Ensure appropriate security controls are in place (access controls, patching, device management, vendor risk awareness).</li><li>Maintain accurate system inventories, documentation, and lifecycle management processes.</li></ul></li><li style=\"margin-left:0in;\"><strong>Vendor Management &amp; Cost Optimization</strong><ul style=\"list-style-type: disc;\"><li>Own relationships with IT vendors and service providers, ensuring accountability for performance and outcomes.</li><li>Evaluate tools and systems for consolidation opportunities and cost efficiency.</li><li>Partner with leadership to manage IT spend effectively while improving service quality.</li></ul></li><li style=\"margin-left:0in;\"><strong>Process, Change Management &amp; Continuous Improvement</strong><ul style=\"list-style-type: disc;\"><li>Establish QA and change management practices for all IT-impacting changes (testing, rollout, validation, backout plans).</li><li>Drive root cause analysis and permanent resolution of recurring issues.</li><li>Track and report on key performance metrics (ticket trends, uptime, incident recurrence, service costs).</li></ul></li><li style=\"margin-left:0in;\"><strong>Leadership &amp; Team Development</strong><ul style=\"list-style-type: disc;\"><li>Lead, coach, and develop the IT team with clear expectations, accountability, and performance management.</li><li>Build a culture of ownership, urgency, and continuous improvement.</li><li>Align team priorities with company objectives and operational needs.</li></ul></li><li style=\"margin-left:0in;\"><strong>Strategic Partnership</strong><ul style=\"list-style-type: disc;\"><li>Partner with the CEO and CTO to prioritize IT initiatives and align technology with business goals.</li><li>Support evaluation and implementation of new systems and capabilities that improve operational performance.</li></ul></li><li style=\"margin-left:0in;\">Other duties as assigned.</li></ul><p style=\"margin-left:0in;margin-left:8px;\"><strong><u>Minimum Qualifications</u></strong></p></div><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 8.75px;\"><li style=\"margin-left:0in;\">7&ndash;12+ years of IT experience, including 3&ndash;5+ years leading IT operations in a multi-site environment (restaurant, retail, or similar)</li><li style=\"margin-left:0in;\">Proven track record of reducing ticket volume and improving system reliability through standardization, automation, and root-cause resolution</li><li style=\"margin-left:0in;\">Experience owning both field/operational IT (e.g., stores, locations) and corporate IT (endpoints, SaaS systems, internal support)</li><li style=\"margin-left:0in;\">Strong leadership ability with experience managing teams, setting priorities, and driving accountability in fast-paced environments</li><li style=\"margin-left:0in;\">Solid understanding of IT infrastructure fundamentals, including networking, endpoint management, and cloud/SaaS systems</li><li style=\"margin-left:0in;\">Experience managing vendors and evaluating systems for performance, scalability, and cost efficiency</li><li style=\"margin-left:0in;\">Ability to translate business needs into practical technology solutions and communicate effectively with both technical and non-technical stakeholders</li></ul></div></div></div></div>\n",
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