Partner Success Manager

{
  "content_hash": "861ede2fa31f6d1f2614bda66162d66d6780609708c7171998702738bc4a947c",
  "source_hash": "e6431ea8bd8e88f13d6abd46cefb8d5d2909c381b67a22c9ead6818033c16fd2",
  "last_changed_at": "2026-05-31T10:39:55.975Z",
  "active_status": "deleted"
}

{
  "language": "en",
  "location": {
    "raw": "US - Remote",
    "city": null,
    "region": null,
    "country": "United States",
    "is_remote": true,
    "confidence": 0.95
  },
  "salary_max": 100000,
  "salary_min": 92000,
  "inferred_at": "2026-05-29T07:06:32.313Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "US - Remote",
      "city": null,
      "region": null,
      "country": "United States",
      "is_remote": true,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": "year",
  "workplace_type": "remote",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "How will you contribute? ",
      "content": "<div>\n<p><strong>Renewal Ownership &amp; Revenue Protection</strong><br>Own the end-to-end renewal process for partner-managed recurring revenue (base ARR), ensuring high retention and predictable outcomes.</p>\n<ul type=\"disc\">\n<li>Lead renewal orchestration and execution, including 120-day pre-renewal planning cycles</li>\n<li>Build and maintain accurate renewal forecasts and risk visibility</li>\n<li>Ensure on-time renewal completion and revenue protection</li>\n<li>Manage self-provisioning partner book of business</li>\n<li>Drive structured renewal governance and accountability across stakeholders</li>\n\n<div align=\"center\"><hr width=\"100%\" size=\"2\" align=\"center\"></div>\n<p><strong>Partner Health &amp; Risk Management</strong><br>Establish proactive partner health management to identify and mitigate churn risk.</p>\n<ul type=\"disc\">\n<li>Define and operationalize partner health scoring frameworks</li>\n<li>Monitor adoption, usage, and value realization signals</li>\n<li>Identify early indicators of risk and execute mitigation strategies</li>\n<li>Lead QBR cadence and governance processes to maintain partner alignment</li>\n\n<div align=\"center\"><hr width=\"100%\" size=\"2\" align=\"center\"></div>\n<p><strong>Partner Engagement &amp; Value Realization</strong><br>Act as a trusted advisor to partners, ensuring they achieve measurable value from Smarsh solutions.</p>\n<ul type=\"disc\">\n<li>Drive adoption strategies and success plans aligned to partner outcomes</li>\n<li>Support legacy agreement transitions and contract normalization</li>\n<li>Lead escalation management and coordinate internal resources to resolve issues</li>\n<li>Ensure consistent engagement across the partner lifecycle, particularly approaching renewal</li>\n\n<div align=\"center\"><hr width=\"100%\" size=\"2\" align=\"center\"></div>\n<p><strong>Cross-Functional Alignment</strong><br>Operate as a central coordination point across Channel functions.</p>\n<ul type=\"disc\">\n<li>Partner with Channel Account Managers on expansion signals, pricing alignment, and commercial strategy</li>\n<li>Collaborate with Partner Enablement Manager to ensure enablement readiness and product adoption</li>\n<li>Engage Channel Account Manager when expansion opportunities, pricing changes, or competitive risks arise</li>\n<li>Maintain clear role boundaries to support the broader channel operating model</li>\n\n<div align=\"center\"><hr width=\"100%\" size=\"2\" align=\"center\"></div>\n<p><strong>Role Scope &amp; Boundaries</strong></p>\n<p><strong>Owns:</strong></p>\n<ul type=\"disc\">\n<li>Renewal orchestration and forecasting (base ARR)</li>\n<li>Partner health, risk identification, and retention strategy</li>\n<li>Governance processes and QBR coordination</li>\n<li>Adoption and value realization</li>\n\n<p><strong>Does Not Own:</strong></p>\n<ul type=\"disc\">\n<li>Net new partner acquisition</li>\n<li>Expansion quota or pipeline generation</li>\n<li>Heavy commercial negotiation</li>\n<li>Partner onboarding or training delivery</li>\n\n<p>This role is focused on revenue protection, not revenue creation.</p>\n</ul></ul></ul></ul></ul></ul></div>"
    },
    {
      "text": "What will you bring?",
      "content": "<div>\n<p><strong>Retention &amp; Operational Excellence</strong></p>\n<ul type=\"disc\">\n<li>Proven experience managing renewals, retention, and recurring revenue models</li>\n<li>Strong forecasting discipline with the ability to manage risk and ambiguity</li>\n<li>Structured operator with a process-driven mindset</li>\n\n<p><strong>Partner &amp; Customer Success Leadership</strong></p>\n<ul type=\"disc\">\n<li>Experience working within partner channel ecosystems</li>\n<li>Ability to build trust and influence partner stakeholders at multiple levels</li>\n<li>Strong focus on value realization and adoption strategy</li>\n\n<p><strong>Cross-Functional Collaboration</strong></p>\n<ul type=\"disc\">\n<li>Experience working in matrixed environments across Sales, Operations, and Enablement</li>\n<li>Ability to navigate role boundaries and drive aligned execution</li>\n<li>Strong communication and stakeholder management skills</li>\n\n<div align=\"center\"><hr width=\"100%\" size=\"2\" align=\"center\"></div>\n<p><strong>Qualifications</strong></p>\n<ul type=\"disc\">\n<li>5-10 years in Customer Success, Partner Success, Account Management, or similar roles</li>\n<li>Experience in SaaS or recurring revenue environments</li>\n<li>Strong understanding of renewal processes, forecasting, and retention strategies</li>\n<li>Experience with CRM platforms (e.g., Salesforce) and data-driven decision making</li>\n<li>Analytical, structured, and execution-focused</li>\n\n<p>&nbsp;</p>\n</ul></ul></ul></ul></div>"
    }
  ],
  "country": "US",
  "createdAt": 1776880776533,
  "updatedAt": null,
  "categories": {
    "team": "Sales Support",
    "location": "US - Remote",
    "commitment": "Full-Time",
    "department": "Divisions",
    "allLocations": [
      "US - Remote"
    ]
  },
  "salaryRange": {
    "max": 100000,
    "min": 92000,
    "currency": "USD",
    "interval": "per-year-salary"
  },
  "workplaceType": "remote"
}