Home › Companies › Efjm Fa Ca2 Oraclecloud Com CX 1001 › Coordinator, Customer Account Services - TForce Freight
Coordinator, Customer Account Services - TForce Freight
Efjm Fa Ca2 Oraclecloud Com CX 1001 · Richmond, VA, United States; Richmond (RGO)- 9954 Mayland Drive, Suite 3000, Henrico, VA, US · Hybrid · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Efjm Fa Ca2 Oraclecloud Com CX 1001 |
| Title | Coordinator, Customer Account Services - TForce Freight |
| Normalized title | - |
| Department / team | Customer Experience |
| Location | Richmond, VA, United States |
| Work model | Hybrid / Hybrid |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-06-16 / 2026-06-17 |
| Changed / last seen | 2026-06-17 / 2026-06-18 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Efjm Fa Ca2 Oraclecloud Com CX 1001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Richmond. | Open |
| Department jobs | Active postings in Customer Experience. | Open |
| Work model jobs | Active Hybrid postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Efjm Fa Ca2 Oraclecloud Com CX 1001 |
| Source | 5e537dfe-6c47-4356-b27d-70b3d03c170c |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
Job Title : Coordinator, Customer Account Services
Job Summary:
This position assists the supervisor in the Billing/Collection activities for a variety of business units. The incumbent's responsibilities include monitoring department quality, productivity, assisting the supervisor and administrative team in performing the activities for the function. This role will assist the administrative staff in resolving complex Billing/Collections disputes. This position recommends, develops, and implements process improvements within their function. This role interacts with customers as well as vendors and outside companies. This position coaches' employees to identify potential strategies and resolutions to customer issues. The incumbent monitors customer accounts to ensure past due invoices are addressed, bad debt exposure is reduced, and customers comply with payment terms. This role evaluates improvement opportunity areas or process problem areas to identify specific changes or new methods required to improve and increase productivity.
Job Responsibilities:
Contacts customers and vendors as required to gather inquiry details, provide resolution and ensuring customer satisfaction. Works with the administrative group to educate them on the proper procedures and verifies that the controls and procedures are being followed. Partners with various departments to resolve and correct payment and billing issues. Participates in the implementation of new or improved processes to ensure proper usage and adherence. Communicates operational instructions to the processing workgroup. Provides support to customers to address billing issues and provide requested reports. Oversees the daily workflow and make adjustments as necessary.
Job Requirements:
U.S. citizen or otherwise authorized to work in the U.S. Employer will not sponsor visas for position. Must be located in the same geographic location as the job or willing to relocate. Experience using Microsoft Office Suite Bachelor's Degree (or internationally comparable degree) or be a current TFF employee with TFF experience Bachelor's Degree (or internationally comparable degree) in Accounting or Finance Associate's Degree in Business or related field Flexible travel schedule
Full job record
| Job ID | b4576a204ee58aae53b4ad7954ea1cd113b54325 |
| Org ID | 40df41c7-a821-4459-9ab0-d4c5e70b78ac |
| Source ID | 5e537dfe-6c47-4356-b27d-70b3d03c170c |
| Board ID | 5e537dfe-6c47-4356-b27d-70b3d03c170c |
| Provider | oracle_hcm |
| Provider Job Key | 6319 |
| Title | Coordinator, Customer Account Services - TForce Freight |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Richmond, VA, United States; Richmond (RGO)- 9954 Mayland Drive, Suite 3000, Henrico, VA, US |
| Department | Customer Experience |
| Team | — |
| Employment Type | full_time |
| Workplace Type | hybrid |
| Remote Policy | hybrid |
| Country | United States |
| Region | VA |
| City | Richmond |
| Salary Raw | Description Job Title : Coordinator, Customer Account Services Job Summary: This position assists the supervisor in the Billing/Collection activities for a variety of business units. The incumbent's responsibilities include monitoring department quality, productivity, assisting the supervisor and administrative team in performing the activities for the function. This role will assist the administrative staff in resolving complex Billing/Collections disputes. This position recommends, develops, and implements process improvements within their function. This role interacts with customers as well as vendors and outside companies. This position coaches' employees to identify potential strategies and resolutions to customer issues. The incumbent monitors customer accounts to ensure past due invoices are addressed, bad debt exposure is reduced, and customers comply with payment terms. This role evaluates improvement opportunity areas or process problem areas to identify specific changes or new methods required to improve and increase productivity. Job Responsibilities: Contacts customers and vendors as required to gather inquiry details, provide resolution and ensuring customer satisfaction. Works with the administrative group to educate them on the proper procedures and verifies that the controls and procedures are being followed. Partners with various departments to resolve and correct payment and billing issues. Participates in the implementation of new or improved processes to ensure proper usage and adherence. Communicates operational instructions to the processing workgroup. Provides support to customers to address billing issues and provide requested reports. Oversees the daily workflow and make adjustments as necessary. Job Requirements: U.S. citizen or otherwise authorized to work in the U.S. Employer will not sponsor visas for position. Must be located in the same geographic location as the job or willing to relocate. Experience using Microsoft Office Suite Bachelor's Degree (or internationally comparable degree) or be a current TFF employee with TFF experience Bachelor's Degree (or internationally comparable degree) in Accounting or Finance Associate's Degree in Business or related field Flexible travel schedule |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | day |
| Source URL | https://efjm.fa.ca2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/TForceFreight/job/6319 |
| Apply URL | https://efjm.fa.ca2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/TForceFreight/job/6319 |
| First Seen At | 2026-06-17 11:22:03Z |
| Last Seen At | 2026-06-18 11:19:39Z |
| Last Checked At | 2026-06-18 11:19:39Z |
| Last Changed At | 2026-06-17 11:22:03Z |
| Inactive At | — |
| Source Posted At | 2026-06-16 18:06:19Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=efjm.fa.ca2.oraclecloud.com|CX_1001/date=2026-06-18/2026-06-18T11-19-26-124Z-f0eebc78896440264af6cbc1cf2b18fd813ae57d0ead79b9fd564af4e710df26.json |
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