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    "requisitionDescription": "<div><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;font-family:\"Times New Roman\",serif;'>Under the direction of the New Business Division Director or Sr. Manager, the General Manager is responsible for ensuring the smooth daily operation of the restaurant and delivering an exceptional customer experience.<br>&nbsp;This position requires a business-minded individual with excellent problem-solving skills and strong attention to detail. It is a hands-on management role with opportunities for future career growth.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><u><span style='font-size:16px;font-family:\"Times New Roman\",serif;'>General Duties:</span></u></strong></p><ul style=\"list-style-type: disc;\"><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Achieve restaurant targets in sales, profit, and QSC (Quality, Service, and Cleanliness).</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Provide an exceptional guest experience that drives customer satisfaction and loyalty.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Lead the team from the frontlines to ensure smooth daily operations.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Build a diverse and collaborative team while encouraging continuous skill development.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Take initiative in identifying and solving problems to drive operational improvements and performance.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Maintain a safe, hygienic, and compliant environment that customers and staff can trust.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Adapt to organizational changes with flexibility, setting an example for the team.&nbsp;</span></li></ul><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><u><span style='font-size:16px;font-family:\"Times New Roman\",serif;'>Essential Duties:</span></u></strong></p><ol style=\"list-style-type: decimal;\"><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Customer Service &amp; Restaurant Experience</span><ul style=\"list-style-type: disc;\"><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Deliver impressive experiences to every guest and encourage positive reviews and word of mouth.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Ensure customer service standards are thoroughly trained, practiced, and enforced among all staff.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Review customer feedback and comment cards, share insights with the team, and implement improvements.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Personally engage with guests during at least two shifts per week to hear feedback directly.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Handle complaints professionally and report preventive measures to HQ for future improvement.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Achieve targets in QSC (Quality, Service, Cleanliness) to maintain and elevate the restaurant&rsquo;s brand value.</span></li></ul></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Team Management &amp; Staff Development</span><ul style=\"list-style-type: disc;\"><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Continuously train employees to enhance their skills and support long-term development.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Build a diverse and collaborative team, fostering a culture of growth and mutual support.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Manage staff assignments, shift schedules, and role allocations.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Conduct interviews and hire candidates in accordance with job criteria.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Perform performance reviews after 90 days and annually thereafter.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Handle disciplinary actions and terminations in coordination with HR.</span></li></ul></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Store Operations &amp; Administration</span><ul style=\"list-style-type: disc;\"><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Set and achieve store performance goals for sales, profitability, talent development, and QSC.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Oversee daily workstation assignments and confirm opening/closing duties are completed properly.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Ensure a safe, secure, and healthy environment for both guests and staff.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Enforce compliance with hygiene standards and all relevant legal regulations.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Manage costs for office supplies, utilities (water, gas, electricity), and uniforms.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Supervise workforce planning and operations for FOH (Front of House) and BOH (Back of House).</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Set shift priorities with Lead and Shift Supervisors.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Lead by example in implementing procedural/documentation changes and encourage staff to adapt.</span></li></ul></li></ol><ol start=\"4\" style=\"list-style-type: decimal;\"><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Reporting &amp; Coordination</span><ul style=\"list-style-type: disc;\"><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Report daily, monthly, and quarterly on operational issues and service concerns to the operations team.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Thoroughly understand and enforce company policies, including the employee handbook.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Consult HR when handling escalated employee issues, including final disciplinary actions.<br></span></li></ul></li></ol><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><u><span style='font-size:16px;font-family:\"Times New Roman\",serif;'>Job Knowledge, Skills, and Ability:</span></u></strong></p><ul style=\"list-style-type: disc;\"><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Ability to read, write, and speak English (Japanese bilingual preferred).</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Knowledge of state&rsquo;s OSHA regulations and food sanitation/safety standards applicable in the state.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Skill in managing cost of goods and labor within budget goals.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Leadership by example with strong initiative.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Ability to develop and execute succession training plans.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Experience using POS systems and restaurant management software.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Ability to memorize and explain menu items clearly.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Maintain an organized, clean, and professional work environment.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Knowledge of and/or experience in ramen operations is a plus.</span></li></ul><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><u><span style='font-size:16px;font-family:\"Times New Roman\",serif;'>Working Hours/Conditions:</span></u></strong></p><ul style=\"list-style-type: disc;\"><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Primarily indoor work in a restaurant environment.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Occasional exposure to hot/cold environments for kitchen cleaning and sanitation.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Must be able to work flexible AM/PM shifts, including weekends and holidays.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Must be available to work a minimum of 45 hours per week.</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Must be able to transfer to other store locations as required.</span></li></ul></div>\n",
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