Patient Access Representative

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    "requisitionDescription": "<div><div><div><p data-pm-slice=\"1 1 []\" data-pasted=\"true\">Lamoille Health Partners is seeking a professional, welcoming, and highly organized Patient Access Representative to join our team. As the first point of contact for our patients, you play a critical role in shaping the patient experience and ensuring our clinic runs smoothly. We are looking for an individual who excels in a fast-paced environment and is committed to providing compassionate care to our diverse community.</p><h3>Key Responsibilities</h3><h4>Patient Coordination &amp; Experience</h4><ul><li><p><strong>First Impressions:</strong> Greet patients and visitors with a professional and friendly demeanor, ensuring a welcoming environment.</p></li><li><p><strong>Check-In/Check-Out:</strong> Manage the full patient arrival and departure process, including verifying identities and directing patients to appropriate waiting areas.</p></li><li><p><strong>Scheduling:</strong> Coordinate and manage provider schedules, booking appointments in person and over the phone while ensuring efficient patient flow.</p></li><li><p><strong>Phone Management:</strong> Professionally handle a multi-line phone system, directing calls, taking accurate messages, and answering general inquiries about clinic services.</p></li></ul><h4>Administrative &amp; Financial</h4><ul><li><p><strong>Registration:</strong> Accurately collect and update patient demographic and insurance information in the Electronic Health Record (EHR) system.</p></li><li><p><strong>Insurance Verification:</strong> Verify insurance eligibility and obtain necessary authorizations or referrals prior to patient visits.</p></li><li><p><strong>Payment Collection:</strong> Collect co-pays, deductibles, and outstanding balances at the time of service; provide receipts and accurately reconcile daily collections.</p></li><li><p><strong>Records Management:</strong> Handle medical records requests and scanning of documents into patient charts with a high level of accuracy and confidentiality.</p></li></ul><h4>Compliance &amp; Safety</h4><ul><li><p><strong>HIPAA Privacy:</strong> Maintain strict adherence to HIPAA regulations, ensuring that all patient information is kept secure and private.</p></li><li><p><strong>Reception Area:</strong> Monitor and maintain a clean, organized, and tranquil reception area.</p></li><li><p><strong>Team Collaboration:</strong> Work closely with Medical Assistants, Nurses, and Providers to communicate patient status and urgent needs.</p></li></ul><h3>Qualifications</h3><ul><li><p><strong>Education:</strong> High school diploma or equivalent required.</p></li><li><p><strong>Experience:</strong> 1&ndash;2 years of experience in a medical office, clinic, or high-volume customer service environment preferred.</p></li><li><p><strong>Technical Skills:</strong> * Proficiency with Electronic Health Record (EHR) systems (e.g. eClinicalWorks) is highly desirable.</p><ul><li><p>Strong basic computer skills, including Microsoft Office (Word, Outlook).</p></li></ul></li><li><p><strong>Interpersonal Skills:</strong> Excellent verbal and written communication skills. Ability to remain calm and professional during high-volume periods or when assisting patients in distress.</p></li><li><p><strong>Attention to Detail:</strong> High degree of accuracy in data entry and financial transactions.</p></li></ul><h3>Benefits</h3><ul><li><p>Competitive hourly wage based on experience.</p></li><li><p>Comprehensive health, dental, and vision insurance.</p></li><li><p>401(k) retirement plan with employer match.</p></li><li><p>Generous Paid Time Off (PTO) and paid holidays.</p></li><li><p>A mission-driven work environment where you can make a difference in your community.</p></li></ul><p><strong>Lamoille Health Partners is an Equal Opportunity Employer and values a diverse, inclusive workforce.</strong></p></div></div></div>\n",
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