Member Support Analyst

{
  "content_hash": "e4ea710961702b28b2734d356f273bf0018d1c9baeeb5e454f4b9c4f4eb93971",
  "source_hash": "4c75613c28f42ac0da68470bb7960fe295fe3fe8f2086a1cc923f7184da7a64c",
  "last_changed_at": "2026-05-30T06:04:53.312Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Mexico City",
    "city": null,
    "region": null,
    "country": "Mexico City",
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": 1500000000,
  "salary_min": 16500000000,
  "inferred_at": "2026-06-06T10:45:54.404Z",
  "launch_scope": {
    "reason": "jazzhr_production_catalog",
    "included": true,
    "location": {
      "raw": "Mexico City",
      "city": null,
      "region": null,
      "country": "Mexico City",
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": [
      "Mexico City"
    ]
  },
  "remote_policy": "remote",
  "salary_period": "month",
  "workplace_type": "remote",
  "salary_currency": "USD"
}

{}

{
  "detail": {
    "url": "https://landing.applytojob.com/apply/jobs/details/MAd6rzWGhS?&",
    "heading": "Member Support Analyst",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://landing.applytojob.com/apply/MAd6rzWGhS/Member-Support-Analyst",
    "description_html": "<h2 style=\"line-height:1.2;margin-top:13px;margin-bottom:5px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Important Notes</span></span></span></span></span></span></h2><p style=\"line-height:1.2;margin-top:2px;margin-bottom:2px;\"><span style=\"font-size:9.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#555555;\"><span style=\"font-weight:400;\"><span style=\"font-style:italic;\"><span style=\"text-decoration:none;\">This position is based on-site in Mexico City, CDMX. Remote work is not available for this role.</span></span></span></span></span></span></p><p style=\"line-height:1.2;margin-top:2px;margin-bottom:2px;\"><span style=\"font-size:9.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#555555;\"><span style=\"font-weight:400;\"><span style=\"font-style:italic;\"><span style=\"text-decoration:none;\">Submitted resumes must be in English to be considered.</span></span></span></span></span></span></p><p style=\"line-height:1.2;border-bottom:solid #dddddd 0.5pt;margin-top:4px;margin-bottom:7px;padding:0pt 0pt 1pt 0pt;\"></p><h2 style=\"line-height:1.2;margin-top:13px;margin-bottom:5px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">About Us</span></span></span></span></span></span></h2><p style=\"line-height:1.2;margin-top:3px;margin-bottom:5px;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Since 2019, Landing has redefined apartment renting with the industry's first flexible living model. Our membership program provides consumers access to a network of apartments in 60+ top markets with no deposits, hassles, or stress.</span></span></span></span></span></span></p><p style=\"line-height:1.2;border-bottom:solid #dddddd 0.5pt;margin-top:4px;margin-bottom:7px;padding:0pt 0pt 1pt 0pt;\"></p><h2 style=\"line-height:1.2;margin-top:13px;margin-bottom:5px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">About the Team</span></span></span></span></span></span></h2><p style=\"line-height:1.2;margin-top:3px;margin-bottom:5px;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Our Member Support Team sets the standard for delivering a world-class experience throughout every member's Landing journey. You'll work with a close-knit, passionate group of people in an open, energetic office environment where hard work and great culture go hand in hand.</span></span></span></span></span></span></p><p style=\"line-height:1.2;border-bottom:solid #dddddd 0.5pt;margin-top:4px;margin-bottom:7px;padding:0pt 0pt 1pt 0pt;\"></p><h2 style=\"line-height:1.2;margin-top:13px;margin-bottom:5px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">About the Role</span></span></span></span></span></span></h2><p style=\"line-height:1.2;margin-top:3px;margin-bottom:5px;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">We are looking for a Member Support Analyst to join Landing! In this role, you'll respond to emails, phone calls, and chats to ensure our members' questions and concerns are handled quickly and efficiently. You'll build customer support expertise while developing relationship-building and communication skills.</span></span></span></span></span></span></p><p style=\"line-height:1.2;border-bottom:solid #dddddd 0.5pt;margin-top:4px;margin-bottom:7px;padding:0pt 0pt 1pt 0pt;\"></p><h2 style=\"line-height:1.2;margin-top:13px;margin-bottom:5px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">What You'll Do</span></span></span></span></span></span></h2><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Deliver exceptional customer service to all Landing members.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Record all member interactions with clear, concise notes in response to each request.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Coordinate member move-ins and move-outs at Landing homes.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Own the resolution of home issues, including diligent follow-up between members, hosts, and properties.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Create and assign the appropriate tickets to ensure proper follow-up and exceptional member experience.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Find solutions to meet member needs and retain long-term relationships.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Communicate and reinforce the value and benefits of Landing's products and services.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Provide expert property knowledge to guide members throughout their Landing journey.</span></span></span></span></span></span></li></ul><p style=\"line-height:1.2;border-bottom:solid #dddddd 0.5pt;margin-top:4px;margin-bottom:7px;padding:0pt 0pt 1pt 0pt;\"></p><h2 style=\"line-height:1.2;margin-top:13px;margin-bottom:5px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">What You'll Need</span></span></span></span></span></span></h2><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">English proficiency: Fluent (B2-C1)</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ability to work from our Polanco office — a collaborative, fast-moving environment.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Superb written and verbal communication skills.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">1+ year of proven customer service experience.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Strong organizational skills and ability to use multiple administrative tools simultaneously.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Self-motivated, hardworking, and customer-focused with a track record of achieving targets.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ability to thrive in a fast-paced environment and adapt to change.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Tech-savvy: familiarity with Mac, Google Drive, and Excel.</span></span></span></span></span></span></li></ul><p style=\"line-height:1.2;border-bottom:solid #dddddd 0.5pt;margin-top:4px;margin-bottom:7px;padding:0pt 0pt 1pt 0pt;\"></p><h2 style=\"line-height:1.2;margin-top:13px;margin-bottom:5px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Compensation & Benefits</span></span></span></span></span></span></h2><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Salary: </span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">$16,500 MXN gross per month + career growth plan</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Grocery vouchers: </span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">$1,500 MXN net per month</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Vacation: </span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">12 days per year (available after 90 days of employment)</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Paid time off (PTO): </span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">40 hours per year (available after 30 days of employment)</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Health insurance: </span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Major medical (MetLife), minor medical (AXA Keralty), dental, and vision coverage</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Parking: </span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">On-site parking for bikes, motorcycles, and cars</span></span></span></span></span></span></li><li><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Travel benefit: </span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">$750 USD annually in Landing Stays</span></span></span></span></span></span></li></ul>",
    "description_text": "Important Notes\n This position is based on-site in Mexico City, CDMX. Remote work is not available for this role.\n Submitted resumes must be in English to be considered.\n About Us\n Since 2019, Landing has redefined apartment renting with the industry's first flexible living model. Our membership program provides consumers access to a network of apartments in 60+ top markets with no deposits, hassles, or stress.\n About the Team\n Our Member Support Team sets the standard for delivering a world-class experience throughout every member's Landing journey. You'll work with a close-knit, passionate group of people in an open, energetic office environment where hard work and great culture go hand in hand.\n About the Role\n We are looking for a Member Support Analyst to join Landing! In this role, you'll respond to emails, phone calls, and chats to ensure our members' questions and concerns are handled quickly and efficiently. You'll build customer support expertise while developing relationship-building and communication skills.\n What You'll Do\n Deliver exceptional customer service to all Landing members.\n Record all member interactions with clear, concise notes in response to each request.\n Coordinate member move-ins and move-outs at Landing homes.\n Own the resolution of home issues, including diligent follow-up between members, hosts, and properties.\n Create and assign the appropriate tickets to ensure proper follow-up and exceptional member experience.\n Find solutions to meet member needs and retain long-term relationships.\n Communicate and reinforce the value and benefits of Landing's products and services.\n Provide expert property knowledge to guide members throughout their Landing journey.\n What You'll Need\n English proficiency: Fluent (B2-C1)\n Ability to work from our Polanco office — a collaborative, fast-moving environment.\n Superb written and verbal communication skills.\n 1+ year of proven customer service experience.\n Strong organizational skills and ability to use multiple administrative tools simultaneously.\n Self-motivated, hardworking, and customer-focused with a track record of achieving targets.\n Ability to thrive in a fast-paced environment and adapt to change.\n Tech-savvy: familiarity with Mac, Google Drive, and Excel.\n Compensation & Benefits\n Salary: $16,500 MXN gross per month + career growth plan\n Grocery vouchers: $1,500 MXN net per month\n Vacation: 12 days per year (available after 90 days of employment)\n Paid time off (PTO): 40 hours per year (available after 30 days of employment)\n Health insurance: Major medical (MetLife), minor medical (AXA Keralty), dental, and vision coverage\n Parking: On-site parking for bikes, motorcycles, and cars\n Travel benefit: $750 USD annually in Landing Stays",
    "jsonld_jobposting": {
      "url": "https://landing.applytojob.com/apply/MAd6rzWGhS/Member-Support-Analyst",
      "@type": "JobPosting",
      "title": "Member Support Analyst",
      "@context": "http://schema.org/",
      "datePosted": "2026-05-20",
      "description": "<h2 style=\"line-height:1.2;margin-top:13px;margin-bottom:5px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Important Notes</span></span></span></span></span></span></h2><p style=\"line-height:1.2;margin-top:2px;margin-bottom:2px;\"><span style=\"font-size:9.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#555555;\"><span style=\"font-weight:400;\"><span style=\"font-style:italic;\"><span style=\"text-decoration:none;\">This position is based on-site in Mexico City, CDMX. Remote work is not available for this role.</span></span></span></span></span></span></p><p style=\"line-height:1.2;margin-top:2px;margin-bottom:2px;\"><span style=\"font-size:9.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#555555;\"><span style=\"font-weight:400;\"><span style=\"font-style:italic;\"><span style=\"text-decoration:none;\">Submitted resumes must be in English to be considered.</span></span></span></span></span></span></p><p style=\"line-height:1.2;border-bottom:solid #dddddd 0.5pt;margin-top:4px;margin-bottom:7px;padding:0pt 0pt 1pt 0pt;\"></p><h2 style=\"line-height:1.2;margin-top:13px;margin-bottom:5px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">About Us</span></span></span></span></span></span></h2><p style=\"line-height:1.2;margin-top:3px;margin-bottom:5px;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Since 2019, Landing has redefined apartment renting with the industry's first flexible living model. Our membership program provides consumers access to a network of apartments in 60+ top markets with no deposits, hassles, or stress.</span></span></span></span></span></span></p><p style=\"line-height:1.2;border-bottom:solid #dddddd 0.5pt;margin-top:4px;margin-bottom:7px;padding:0pt 0pt 1pt 0pt;\"></p><h2 style=\"line-height:1.2;margin-top:13px;margin-bottom:5px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">About the Team</span></span></span></span></span></span></h2><p style=\"line-height:1.2;margin-top:3px;margin-bottom:5px;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Our Member Support Team sets the standard for delivering a world-class experience throughout every member's Landing journey. You'll work with a close-knit, passionate group of people in an open, energetic office environment where hard work and great culture go hand in hand.</span></span></span></span></span></span></p><p style=\"line-height:1.2;border-bottom:solid #dddddd 0.5pt;margin-top:4px;margin-bottom:7px;padding:0pt 0pt 1pt 0pt;\"></p><h2 style=\"line-height:1.2;margin-top:13px;margin-bottom:5px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">About the Role</span></span></span></span></span></span></h2><p style=\"line-height:1.2;margin-top:3px;margin-bottom:5px;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">We are looking for a Member Support Analyst to join Landing! In this role, you'll respond to emails, phone calls, and chats to ensure our members' questions and concerns are handled quickly and efficiently. You'll build customer support expertise while developing relationship-building and communication skills.</span></span></span></span></span></span></p><p style=\"line-height:1.2;border-bottom:solid #dddddd 0.5pt;margin-top:4px;margin-bottom:7px;padding:0pt 0pt 1pt 0pt;\"></p><h2 style=\"line-height:1.2;margin-top:13px;margin-bottom:5px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">What You'll Do</span></span></span></span></span></span></h2><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Deliver exceptional customer service to all Landing members.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Record all member interactions with clear, concise notes in response to each request.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Coordinate member move-ins and move-outs at Landing homes.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Own the resolution of home issues, including diligent follow-up between members, hosts, and properties.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Create and assign the appropriate tickets to ensure proper follow-up and exceptional member experience.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Find solutions to meet member needs and retain long-term relationships.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Communicate and reinforce the value and benefits of Landing's products and services.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Provide expert property knowledge to guide members throughout their Landing journey.</span></span></span></span></span></span></li></ul><p style=\"line-height:1.2;border-bottom:solid #dddddd 0.5pt;margin-top:4px;margin-bottom:7px;padding:0pt 0pt 1pt 0pt;\"></p><h2 style=\"line-height:1.2;margin-top:13px;margin-bottom:5px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">What You'll Need</span></span></span></span></span></span></h2><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">English proficiency: Fluent (B2-C1)</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ability to work from our Polanco office — a collaborative, fast-moving environment.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Superb written and verbal communication skills.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">1+ year of proven customer service experience.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Strong organizational skills and ability to use multiple administrative tools simultaneously.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Self-motivated, hardworking, and customer-focused with a track record of achieving targets.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ability to thrive in a fast-paced environment and adapt to change.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Tech-savvy: familiarity with Mac, Google Drive, and Excel.</span></span></span></span></span></span></li></ul><p style=\"line-height:1.2;border-bottom:solid #dddddd 0.5pt;margin-top:4px;margin-bottom:7px;padding:0pt 0pt 1pt 0pt;\"></p><h2 style=\"line-height:1.2;margin-top:13px;margin-bottom:5px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Compensation & Benefits</span></span></span></span></span></span></h2><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Salary: </span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">$16,500 MXN gross per month + career growth plan</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Grocery vouchers: </span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">$1,500 MXN net per month</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Vacation: </span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">12 days per year (available after 90 days of employment)</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Paid time off (PTO): </span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">40 hours per year (available after 30 days of employment)</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Health insurance: </span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Major medical (MetLife), minor medical (AXA Keralty), dental, and vision coverage</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Parking: </span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">On-site parking for bikes, motorcycles, and cars</span></span></span></span></span></span></li><li><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Travel benefit: </span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">$750 USD annually in Landing Stays</span></span></span></span></span></span></li></ul>",
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      "validThrough": "2026-08-18",
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  "list_job": {
    "id": "MAd6rzWGhS",
    "title": "Member Support Analyst",
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