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    "requisitionDescription": "<div><div><p><br></p><p style=\"text-align: center;\"><strong><span style=\"font-family: arial,sans-serif;\">Liberty Tax Services</span></strong></p><p><span style=\"font-family: arial,sans-serif;\"><br></span></p><p data-pasted=\"true\"><span style=\"font-family: arial,sans-serif;\"><strong>Job Title:</strong> Operations Support Specialist (Owner Retention Division)</span><span style=\"white-space: pre; font-family: arial, sans-serif;\">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></p><p><span style=\"font-family: arial,sans-serif;\"><strong>Department/Business Unit:</strong> US Field Operations-20</span></p><p><span style=\"font-family: arial,sans-serif;\"><strong>Reports to</strong>: Owner Retention Division Supervisor</span><span style=\"white-space: pre; font-family: arial, sans-serif;\">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></p><p><span style=\"font-family: arial,sans-serif;\"><strong>Status</strong>: Part-Time</span></p><p><span style=\"font-family: arial,sans-serif;\"><strong>FLSA Status:</strong> Non-Exempt</span></p><p><span style=\"font-family: arial,sans-serif;\"><br></span></p><p><span style=\"font-family: arial,sans-serif;\"><br></span></p><p><span style=\"font-family: arial,sans-serif;\"><strong>Job Summary</strong></span></p><p><span style=\"font-family: arial,sans-serif;\">The Operations Support Specialist is responsible for overseeing day-to-day field operations tasks and duties, streamlining processes and procedures for maximum efficiency, and facilitating franchisee-related transactions.</span></p><p><span style=\"font-family: arial,sans-serif;\"><br></span></p><p><span style=\"font-family: arial,sans-serif;\"><strong>Responsibilities/Duties:</strong></span></p><p><span style=\"font-family: arial,sans-serif;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial,sans-serif;\">Support Day-to-Day Operations: Aid in the management of daily operational tasks to ensure smooth functioning of field activities.</span></p><p><span style=\"font-family: arial,sans-serif;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial,sans-serif;\">Ensure Efficient Operations and Compliance: Deliver comprehensive support to the operations team and franchisees by effectively managing and executing all operational tasks, ensuring they are rolled out efficiently and in strict adherence to compliance processes and company policies.</span></p><p><span style=\"font-family: arial,sans-serif;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial,sans-serif;\">Optimize Processes: Contribute to the enhancement of operational processes and procedures to improve efficiency while maintaining quality standards.</span></p><p><span style=\"font-family: arial,sans-serif;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial,sans-serif;\">Facilitate Transactions: Assist in the coordination of franchise-related transactions.</span></p><p><span style=\"font-family: arial,sans-serif;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial,sans-serif;\">Maintain Communication: Foster ongoing communication and support for team members and franchisees to promote their development.</span></p><p><span style=\"font-family: arial,sans-serif;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial,sans-serif;\">Monitor Workflows: Help track and manage operational workflows.</span></p><p><span style=\"font-family: arial,sans-serif;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial,sans-serif;\">Mapping Support: Assist the operations team verifying franchise owners&rsquo; locations and territories. Monitor &amp; update various territory transaction workflows.</span></p><p><span style=\"font-family: arial,sans-serif;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial,sans-serif;\">Assist the broader team with various tasks as required to ensure smooth operations and the overall success of franchisee operations.</span></p><p><span style=\"font-family: arial,sans-serif;\"><br></span></p><p><span style=\"font-family: arial,sans-serif;\"><strong>Qualifications&nbsp;</strong></span></p><p><span style=\"font-family: arial,sans-serif;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial,sans-serif;\">Effective Communication: Communicate effectively with franchisees and members within Operations or outside of Operations across various backgrounds and personalities.</span></p><p><span style=\"font-family: arial,sans-serif;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial,sans-serif;\">Self-Motivated and Detail-Oriented: Exhibit self-motivation, attention to detail, strong interpersonal skills, and adaptability to change.</span></p><p><span style=\"font-family: arial,sans-serif;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial,sans-serif;\">Problem-Solving Skills: Demonstrate strong analytical and problem-solving abilities.</span></p><p><span style=\"font-family: arial,sans-serif;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial,sans-serif;\">Project Organization: Assist in initiating, planning, prioritizing, and organizing multiple projects while ensuring deadlines are met.</span></p><p><span style=\"font-family: arial,sans-serif;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial,sans-serif;\">Technical Proficiency: Demonstrate strong or advanced proficiency in Microsoft 365 applications, including Word, Excel, Outlook, Teams, PowerPoint, OneDrive, and DocuSign.</span></p><p><span style=\"font-family: arial,sans-serif;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial,sans-serif;\">Typing &amp; Administrative Skills: Possess strong typing skills (50+ WPM) and the ability to efficiently manage administrative tasks.</span></p><p><span style=\"font-family: arial,sans-serif;\"><br></span></p><p><span style=\"font-family: arial,sans-serif;\"><strong>Education and Experience</strong></span></p><p><span style=\"font-family: arial,sans-serif;\">Minimum of 1 year of experience in an operations-oriented role within the franchise industry or comparable multi-unit retail industry experience.</span></p><p><span style=\"font-family: arial,sans-serif;\"><br></span></p><p><span style=\"font-family: arial,sans-serif;\"><strong>Physical Requirements</strong></span></p><p><span style=\"font-family: arial,sans-serif;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial,sans-serif;\">Position requires working at a desk at the corporate office for periods of time up to 20 hours per week.</span></p><p><span style=\"font-family: arial,sans-serif;\"><br></span></p><p><span style=\"font-family: arial,sans-serif;\"><strong>Work Environment&nbsp;</strong></span></p><p><span style=\"font-family: arial,sans-serif;\">Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is not exposed to weather conditions.</span></p><p><span style=\"font-family: arial,sans-serif;\"><br></span></p><p><span style=\"font-family: arial,sans-serif;\">Liberty Tax is an equal opportunity employer.&nbsp;</span></p><p><br></p></div></div>\n",
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