Adult Services Associate - Naper Boulevard Library

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    "id": "260",
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    "location": {
      "city": "Naperville",
      "state": "Illinois"
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    "jobOpeningName": "Adult Services Associate - Naper Boulevard Library",
    "departmentLabel": "Adult Services",
    "employmentStatusLabel": "40 Hour Employees"
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    "location": {
      "city": "Naperville",
      "state": "Illinois",
      "postalCode": "60565",
      "addressCountry": "United States"
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    "datePosted": "2026-05-26",
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    "description": "<p><span style=\"font-weight: bold\"><span><span>POSITION SUMMARY</span></span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>The </span></span><span style=\"font-weight: bold\"><span><span>Adult Services Associate</span></span></span><span><span> </span><span>provides reference and Readers’ Advisory services and technology </span><span>assistance</span><span> to Library customers. Supports staff in managing collections and conducting programs. Promotes Library resources, programs, and services.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>RESPONSIBILITIES</span></span></span><span> </span></p>\n<p><span> </span></p>\n<ul>\n<li><span><span>Assists</span><span> customers with a broad spectrum of resources, including print, electronic and digital online resources.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Upholds the highest standards of customer service with polite, helpful, and efficient interactions with vendors, customers, and staff.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Provides training and guidance to customers and staff, providing support one on one and occasionally with groups in classroom settings.</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Uses</span><span> relevant computer software to access information, answer questions, and perform daily tasks. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Stays current with adult and teen literature, relevant technology, and library trends. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Provides reference and Reader’s Advisory </span><span>assistance</span><span> to customers, including topical research and material location.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Assists</span><span> and occasionally leads presentations of library programs.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Assembles and arranges displays of public information, bulletin boards, books, and other library materials.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>May process, track, and report Interlibrary Loan (ILL) </span><span>requests;</span><span> may serve as contact person for ILL services.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>May </span><span>periodically serve as Person </span><span>In</span><span> Charge (PIC), providing support for employees, customers, and facility issues.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Assists Librarians with collection management following established guidelines. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Prepares reports and statistics for review as </span><span>requested</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Proactively</span><span> </span><span>participates</span><span> in outreach activities </span><span>and events </span><span>with Library partners.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Works with volunteers to assign and review tasks.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Troubleshoots and resolves minor computer hardware and software problems. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Attends professional development opportunities.</span></span><span> </span><br></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span><br></span></span></p>\n<p><span style=\"font-weight: bold\"><span><span>KNOWLEDGE/SKILLS/ABILITIES</span></span></span><span> </span></p>\n<p><span> </span></p>\n<ul>\n<li><span><span>Proficient in relevant computer software programs such as Microsoft Office and Outlook.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Strong technology skills to assist with technology classes for customers and staff training.</span><span>  </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Familiar with current operating systems: Microsoft Office Suite, social networking tools, mobile platforms (iOS and Android), cloud storage (including OneDrive and Google Drive. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Demonstrates exceptional customer service, providing quality </span><span>assistance</span><span> to vendors, customers, and staff.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ability to effectively provide reference </span><span>assistance</span><span> and instruction services.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Demonstrates strong verbal</span><span>,</span><span> written</span><span> </span><span>communication</span><span> and interpersonal</span><span> skills; </span><span>working effectively with diverse cultures, interpersonal styles, abilities, and backgrounds.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>A</span><span>bility to successfully lead programs and give presentations. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Uses problem solving skills in </span><span>determining</span><span> priorities, finding </span><span>timely</span><span> solutions to departmental or system-wide issues.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Service-oriented with the ability to </span><span>establish</span><span> and maintain effective relationships with staff and the public.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Successfully supports and/or collaborates on projects and programs with staff members. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Takes</span><span> responsibility for consistent completion and follow-up on all tasks.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Responsive to change and </span><span>demonstrates</span><span> adaptability.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Maintains a positive approach while doing daily tasks and when faced with adversity. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Demonstrates a broader understanding of the job and looks for ways to improve Library services and support coworkers.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span> EDUCATION/EXPERIENCE/QUALIFICATIONS</span></span></span><span> </span></p>\n<p><span> </span></p>\n<ul>\n<li><span><span>Bachelor’s degree from four-year college or university; or minimum 5 years related experience and/or training; or equivalent combination of education and experience.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Bilingual </span><span>proficiency</span><span> </span><span>a plus</span><span>.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>PHYSICAL DEMANDS/WORK ENVIRONMENT</span></span></span><span> </span></p>\n<p><span> </span></p>\n<ul>\n<li><span><span>Communicate with staff and customers in person, via email and over the phone.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>May require either being in a stationary position or moving about for prolonged periods.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Moves equipment or library materials weighing up to 35 lbs.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Must have reliable means of transportation to attend meetings, conferences, and perform work in other locations</span><span>.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\">DETAILS</span></p>\n<p><br></p>\n<p>The benefits of this position at the Naperville Public Library include:</p>\n<p><br></p>\n<ul>\n<li>   Annual Vacation Accrual: 3 weeks per year.</li>\n<li>   Holidays: 7 days per year.</li>\n<li>   Annual Sick Accrual: 12 days per year.</li>\n<li>   Up to 5 Personal Days per calendar year prorated based on the hire date.</li>\n<li>   Illinois Municipal Retirement Fund (Pension Plan).</li>\n<li><span style=\"font-family: Arial, sans-serif\">   Health Benefits (Medical, Dental, Vision).</span></li>\n<li>   12 weeks paid parental leave.</li>\n<li>   Training and development opportunities.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span>WORK SCHEDULE:</span></span></p>\n<p> </p>\n<p><span style=\"color: black; font-family: 'Aptos Narrow',sans-serif\">Monday                            8<span>:30 a.m. - 5 p.m.</span></span></p>\n<p> </p>\n<p><span style=\"color: black; font-family: 'Aptos Narrow',sans-serif\">Tuesday                           <span>8:30 a.m. - 5 p.m.</span></span></p>\n<p> </p>\n<p><span style=\"color: black; font-family: 'Aptos Narrow',sans-serif\">Wednesday                      <span>8:30 a.m. - 5 p.m.</span></span></p>\n<p><span style=\"color: black; font-family: 'Aptos Narrow',sans-serif\"> </span></p>\n<p><span style=\"color: black; font-family: 'Aptos Narrow',sans-serif\">Thursday                         <span>12:30 - 9 p.m. </span></span></p>\n<p> </p>\n<p><span style=\"color: black; font-family: 'Aptos Narrow',sans-serif\">3 Fri/mo.                          <span>8:30 a.m. - 5 p.m.</span> </span></p>\n<p><br></p>\n<p><span style=\"color: black; font-family: 'Aptos Narrow',sans-serif\">1 Fri/mo.                          <span>12:30 - 9 p.m. </span></span><br></p>\n<p> </p>\n<p><span style=\"color: black; font-family: 'Aptos Narrow',sans-serif\"><span style=\"text-decoration: underline\">1Weekend/mo.  </span>       </span></p>\n<p><br></p>\n<p><span style=\"color: black; font-family: 'Aptos Narrow',sans-serif\">Saturday                          <span>8:30 a.m. - 5 p.m.</span></span></p>\n<p><br></p>\n<p><span style=\"color: black; font-family: 'Aptos Narrow',sans-serif\">Sunday                            12:45 - 5 p.m. </span></p>\n<p><span> </span><br></p>\n<p>* Schedules are subject to change. </p>\n<p><br></p>\n<p><br></p>\n<p> </p>\n<p><span>To learn more about us, go to </span><a href=\"https://www.naperville-lib.org/jobs\" target=\"_blank\" rel=\"noopener noreferrer\">https://www.naperville-lib.org/jobs </a><span>and </span><a href=\"https://www.naperville-lib.org/193/Diversity-Equity-Inclusion\" target=\"_blank\" rel=\"noopener noreferrer\">Diversity, Equity &amp; Inclusion | Naperville Public Library, IL (naperville-lib.org)</a></p>",
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