Home › Companies › Fa Evmr Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 › Fault Management L2 Engineer 1
Fault Management L2 Engineer 1
Fa Evmr Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · India; Pacifica Tech Park, Chennai, Tamil Nadu, IN · Hybrid · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Fa Evmr Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Title | Fault Management L2 Engineer 1 |
| Normalized title | - |
| Department / team | Customer Services |
| Location | Tamil Nadu, IN, United States |
| Work model | Hybrid / Hybrid |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-06-04 / 2026-06-04 |
| Changed / last seen | 2026-06-04 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Fa Evmr Saasfaprod1 Fa Ocs Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Tamil Nadu. | Open |
| Department jobs | Active postings in Customer Services. | Open |
| Work model jobs | Active Hybrid postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Fa Evmr Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Source | dbfc4c22-73ba-4fc5-9705-234e3e914c7c |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
The FM L2 engineer assure End-to-end fault/incident & problem management with main objective of resolution to SLA & OLA requirements. They solve the higher level of escalation in case of network incidents and are responsible for the resolution, analysis and expertise in case of complex faults that require deep procedural and technical knowledge .
Responsibilities
• Autonomously performs tasks with a moderate level of guidance but within defined procedures / guidelines Controls technical resources for fault/incident & problem resolution : investigates and resolves Major service outages, reports Major service outage & Trouble Tickets to Service Level Agreements, initiates and co-ordinates preventive maintenance tasks. Supports fault, incident & problem management tool development feedback.
• Undertakes function through analysis of status or performance indicators and possible solutions, makes independent judgments, decisions and recommendations and solves a range of individual requirements through knowledge and technical experience.
• Liaises with counterparts in other MS functions, in other Nokia services groups (EG Field Force, Care), in 3rd party organizations, and / or in the customer's organization for individual incidents, problems, changes or risks.
• Provides informal guidance and support to new team members with regard to the procedures to follow and the specific tasks required to perform the job effectively.
• May coaching and providing on-the-job training to other team members, making recommendations in their formal performance assessment. May act as a "shift" leader of multiple functions, particularly where the function is performed on a 24x7 basis, .
• May monitor the set of CR’s for complex issues, received by the functional team, taking corrective action if there is a risk to, or breach of agreed service levels.
Qualifications
You have:
Require a bachelor's degree or master's degree or related field Typically, a minimum of 7–12 years' experience in network implementation/design engineering or architecture roles. Expertise in routing protocols and switching technologies (MPLS, BGP, OSPF) Proficiency in network security technologies, including firewalls and VPNs Experience in managing network projects from inception to completion Good to have analytical and problem-solving skills in data networks.
It would be nice if you also had:
Familiarity with network automation tools and scripting languages (Python, Ansible) Knowledge of telecommunications protocols and Internet-related systems Experience with vendor management in network hardware/software Certifications such as CCIE, JNCIP, or relevant network design accreditation Comfortable using network monitoring tools such as Wireshark and Netcool.
Full job record
| Job ID | b3cfec1e051848d36de1785f97190108e27f5a34 |
| Org ID | 0229f528-a584-4e4f-9943-249cfaac294e |
| Source ID | dbfc4c22-73ba-4fc5-9705-234e3e914c7c |
| Board ID | dbfc4c22-73ba-4fc5-9705-234e3e914c7c |
| Provider | oracle_hcm |
| Provider Job Key | 34486 |
| Title | Fault Management L2 Engineer 1 |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | India; Pacifica Tech Park, Chennai, Tamil Nadu, IN |
| Department | Customer Services |
| Team | — |
| Employment Type | full_time |
| Workplace Type | hybrid |
| Remote Policy | hybrid |
| Country | United States |
| Region | IN |
| City | Tamil Nadu |
| Salary Raw | Description The FM L2 engineer assure End-to-end fault/incident & problem management with main objective of resolution to SLA & OLA requirements. They solve the higher level of escalation in case of network incidents and are responsible for the resolution, analysis and expertise in case of complex faults that require deep procedural and technical knowledge . Responsibilities • Autonomously performs tasks with a moderate level of guidance but within defined procedures / guidelines Controls technical resources for fault/incident & problem resolution : investigates and resolves Major service outages, reports Major service outage & Trouble Tickets to Service Level Agreements, initiates and co-ordinates preventive maintenance tasks. Supports fault, incident & problem management tool development feedback. • Undertakes function through analysis of status or performance indicators and possible solutions, makes independent judgments, decisions and recommendations and solves a range of individual requirements through knowledge and technical experience. • Liaises with counterparts in other MS functions, in other Nokia services groups (EG Field Force, Care), in 3rd party organizations, and / or in the customer's organization for individual incidents, problems, changes or risks. • Provides informal guidance and support to new team members with regard to the procedures to follow and the specific tasks required to perform the job effectively. • May coaching and providing on-the-job training to other team members, making recommendations in their formal performance assessment. May act as a "shift" leader of multiple functions, particularly where the function is performed on a 24x7 basis, . • May monitor the set of CR’s for complex issues, received by the functional team, taking corrective action if there is a risk to, or breach of agreed service levels. Qualifications You have: Require a bachelor's degree or master's degree or related field Typically, a minimum of 7–12 years' experience in network implementation/design engineering or architecture roles. Expertise in routing protocols and switching technologies (MPLS, BGP, OSPF) Proficiency in network security technologies, including firewalls and VPNs Experience in managing network projects from inception to completion Good to have analytical and problem-solving skills in data networks. It would be nice if you also had: Familiarity with network automation tools and scripting languages (Python, Ansible) Knowledge of telecommunications protocols and Internet-related systems Experience with vendor management in network hardware/software Certifications such as CCIE, JNCIP, or relevant network design accreditation Comfortable using network monitoring tools such as Wireshark and Netcool. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://fa-evmr-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/34486 |
| Apply URL | https://fa-evmr-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/34486 |
| First Seen At | 2026-06-04 10:38:52Z |
| Last Seen At | 2026-06-06 11:52:08Z |
| Last Checked At | 2026-06-06 11:52:08Z |
| Last Changed At | 2026-06-04 10:38:52Z |
| Inactive At | — |
| Source Posted At | 2026-06-04 07:03:48Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-evmr-saasfaprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-06/2026-06-06T11-50-57-105Z-db7c626ded2e30266b558cc1a4d87fc8b3f6104e934978156486dc201f37d376.json |
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