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HomeCompaniesFa Evmr Saasfaprod1 Fa Ocs Oraclecloud Com CX 1Fault Management L2 Engineer 1

Fault Management L2 Engineer 1

Fa Evmr Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · India; Pacifica Tech Park, Chennai, Tamil Nadu, IN · Hybrid · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyFa Evmr Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
TitleFault Management L2 Engineer 1
Normalized title-
Department / teamCustomer Services
LocationTamil Nadu, IN, United States
Work modelHybrid / Hybrid
Employment typeFull Time
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-06-04 / 2026-06-04
Changed / last seen2026-06-04 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from Fa Evmr Saasfaprod1 Fa Ocs Oraclecloud Com CX 1.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Tamil Nadu.Open
Department jobsActive postings in Customer Services.Open
Work model jobsActive Hybrid postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFa Evmr Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
Sourcedbfc4c22-73ba-4fc5-9705-234e3e914c7c
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description The FM L2 engineer assure End-to-end fault/incident & problem management with main objective of resolution to SLA & OLA requirements. They solve the higher level of escalation in case of network incidents and are responsible for the resolution, analysis and expertise in case of complex faults that require deep procedural and technical knowledge . Responsibilities • Autonomously performs tasks with a moderate level of guidance but within defined procedures / guidelines Controls technical resources for fault/incident & problem resolution : investigates and resolves Major service outages,  reports Major service outage & Trouble Tickets to Service Level Agreements, initiates and co-ordinates preventive maintenance tasks. Supports fault, incident & problem management tool development feedback. • Undertakes function through analysis of status or performance indicators and possible solutions, makes independent judgments, decisions and recommendations and solves a range of individual requirements through knowledge and technical experience. • Liaises with counterparts in other MS functions, in other Nokia services groups (EG Field Force, Care), in 3rd party organizations, and / or in the customer's organization for individual incidents, problems, changes or risks. • Provides informal guidance and support to new team members with regard to the procedures to follow and the specific tasks required to perform the job effectively. • May coaching and providing on-the-job training to other team members, making recommendations in their formal performance assessment. May act as a "shift" leader of multiple functions, particularly where the function is performed on a 24x7 basis, . • May monitor the set of CR’s for complex issues, received by the functional team, taking corrective action if there is a risk to, or breach of agreed service levels. Qualifications You have: Require a bachelor's degree or master's degree or related field Typically, a minimum of 7–12 years' experience in network implementation/design engineering or architecture roles. Expertise in routing protocols and switching technologies (MPLS, BGP, OSPF) Proficiency in network security technologies, including firewalls and VPNs Experience in managing network projects from inception to completion Good to have analytical and problem-solving skills in data networks. It would be nice if you also had: Familiarity with network automation tools and scripting languages (Python, Ansible) Knowledge of telecommunications protocols and Internet-related systems Experience with vendor management in network hardware/software Certifications such as CCIE, JNCIP, or relevant network design accreditation Comfortable using network monitoring tools such as Wireshark and Netcool.

Full job record

Job IDb3cfec1e051848d36de1785f97190108e27f5a34
Org ID0229f528-a584-4e4f-9943-249cfaac294e
Source IDdbfc4c22-73ba-4fc5-9705-234e3e914c7c
Board IDdbfc4c22-73ba-4fc5-9705-234e3e914c7c
Provideroracle_hcm
Provider Job Key34486
TitleFault Management L2 Engineer 1
Normalized Title
Statusactive
Activeyes
Location TextIndia; Pacifica Tech Park, Chennai, Tamil Nadu, IN
DepartmentCustomer Services
Team
Employment Typefull_time
Workplace Typehybrid
Remote Policyhybrid
CountryUnited States
RegionIN
CityTamil Nadu
Salary RawDescription The FM L2 engineer assure End-to-end fault/incident & problem management with main objective of resolution to SLA & OLA requirements. They solve the higher level of escalation in case of network incidents and are responsible for the resolution, analysis and expertise in case of complex faults that require deep procedural and technical knowledge . Responsibilities • Autonomously performs tasks with a moderate level of guidance but within defined procedures / guidelines Controls technical resources for fault/incident & problem resolution : investigates and resolves Major service outages,  reports Major service outage & Trouble Tickets to Service Level Agreements, initiates and co-ordinates preventive maintenance tasks. Supports fault, incident & problem management tool development feedback. • Undertakes function through analysis of status or performance indicators and possible solutions, makes independent judgments, decisions and recommendations and solves a range of individual requirements through knowledge and technical experience. • Liaises with counterparts in other MS functions, in other Nokia services groups (EG Field Force, Care), in 3rd party organizations, and / or in the customer's organization for individual incidents, problems, changes or risks. • Provides informal guidance and support to new team members with regard to the procedures to follow and the specific tasks required to perform the job effectively. • May coaching and providing on-the-job training to other team members, making recommendations in their formal performance assessment. May act as a "shift" leader of multiple functions, particularly where the function is performed on a 24x7 basis, . • May monitor the set of CR’s for complex issues, received by the functional team, taking corrective action if there is a risk to, or breach of agreed service levels. Qualifications You have: Require a bachelor's degree or master's degree or related field Typically, a minimum of 7–12 years' experience in network implementation/design engineering or architecture roles. Expertise in routing protocols and switching technologies (MPLS, BGP, OSPF) Proficiency in network security technologies, including firewalls and VPNs Experience in managing network projects from inception to completion Good to have analytical and problem-solving skills in data networks. It would be nice if you also had: Familiarity with network automation tools and scripting languages (Python, Ansible) Knowledge of telecommunications protocols and Internet-related systems Experience with vendor management in network hardware/software Certifications such as CCIE, JNCIP, or relevant network design accreditation Comfortable using network monitoring tools such as Wireshark and Netcool.
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://fa-evmr-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/34486
Apply URLhttps://fa-evmr-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/34486
First Seen At2026-06-04 10:38:52Z
Last Seen At2026-06-06 11:52:08Z
Last Checked At2026-06-06 11:52:08Z
Last Changed At2026-06-04 10:38:52Z
Inactive At
Source Posted At2026-06-04 07:03:48Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-evmr-saasfaprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-06/2026-06-06T11-50-57-105Z-db7c626ded2e30266b558cc1a4d87fc8b3f6104e934978156486dc201f37d376.json
Event Fields
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Extensions
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