Policy Administration Officer - CDD 12 months

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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">About Utmost International</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Utmost International is a leading provider of insurance-based wealth solutions operating across the UK, Europe, Latin America, Asia, and the Middle East. Its solutions are largely based on unit-linked insurance policies, serving the needs of affluent, high net worth (HNW), and ultra-high net worth (UHNW) individuals.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">About Utmost Luxembourg S.A.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Sitting at the crossroads of private banking, asset management, and insurance, we operate in a well-established and fast-growing division of the financial services industry. Our dynamic international team of 450+ experienced wealth structuring specialists, subject-matter and technical experts consists of 50 different nationalities, speaking over 30 languages. </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">We are a diverse and inclusive organisation driven by a values-based culture that promotes excellence, ambition, and innovation. We invest in talented teams who develop their expertise, curated through support and training, and fostered through a people centred culture. Our people truly are our greatest asset!</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Your role – Are you ready for a challenge?</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">As Policy Administration Officer, you will support the end-to-end management of client payment requests and ensure a high-quality service to clients, partners, and internal teams. You will play a key role in ensuring accuracy, compliance, and efficiency in day-to-day operational activities. Your attention to detail and client-centric approach will help maintain our high standards of service and compliance.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Your responsibilities will be as follows:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Manage client money-out requests from receipt to payment,</span><br><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">(acknowledgement, documentation collection, system input, etc.),</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Conduct due diligence reviews in line with corporate standard to ensure AML/KYC reviews and updates where required,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Comply with procedures, controls, industry rules and regulations,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Monitor ongoing transactions until completion and payment,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Respond to client and partner queries via email and other channels swiftly and accurately to help achieve customer satisfaction as well as service standards,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Prepare, scan, send confirmation letters and other necessary communication,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Perform servicing and maintenance tasks on policies,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Liaise with internal teams to ensure timely and accurate processing,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Assist colleagues with daily tasks and contribute to continuous process improvement,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Meet Service Level Agreements and deadlines,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Uphold quality standards.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Your profile – Have you got what it takes to become our Policy Administration Officer?</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">University Degree in Economics, Finance, Business Management or any other relevant field and/or relevant experience in Client Services/ Policy Administration in the insurance sector,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Previous experience in life insurance, banking, financial services, or operations is an asset,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Fluency in English. Any other European language is an asset,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Strong attention to detail and accuracy,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Excellent communication and interpersonal skills,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Knowledge of AML / KYC requirements preferred,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Good organisational skills and ability to manage multiple tasks,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Team-player with a proactive and flexible mindset,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Proficient in Office tools (Excel, Word, Outlook).</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em>As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to gender, colour, religion, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.</em></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em> </em></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em>Given the sensitive nature of our business, industry sector and the role as described, the selected candidate is required to provide a criminal record (Bulletin n°3 for Luxembourgish residents). This excerpt will be kept by Utmost Luxembourg S.A. in compliance with article 8-5 (2) of the law of 23 July 2016 and for no longer than one month from the conclusion of the employment contract; otherwise, it will be destroyed without any undue delay should the candidate not be hired.<br></em></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em> </em></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em>Utmost Luxembourg S.A. is aware of its obligations under the General Data Protection Regulation (GDPR) and is committed to processing your data securely and transparently.<br></em></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em> <br></em></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em>Our Recruitment Privacy Notice is in line with GDPR and provides more information with regards to the types of data that we collect and hold on you as a job applicant, including for the performance of Background Checks.  It also sets out how we use that information, how long we keep it for and other relevant information about your data. For full details please click here <a href=\"https://utmostinternational.com/wp-content/uploads/2026/01/Recruitment-Privacy-Statement_ULU.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Recruitment Privacy Statement</a></em></span><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em><br></em></span></p>\n<p><span style=\"color: rgb(255, 255, 255); font-family: Inter, sans-serif; font-size: 10pt\"><em>#utmost</em></span></p>",
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