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    "requisitionDescription": "<div><div><div><div><div data-pasted=\"true\"><p data-pasted=\"true\"><u>Position Title</u>: <strong>Personal Lines Customer Service Representative (CSR)</strong></p><p><u>Location</u>: Fall River, MA: BayCoast Insurance, LLC</p><p>&nbsp;</p><p><strong>Work Details</strong></p><ul><li>In-Office position (may work from any branch location)</li><li>Full-time, nonexempt</li></ul><p>If you&rsquo;re the kind of person who answers the phone with confidence, enjoys solving problems on the fly, and can tell the difference between &ldquo;this I can handle&rdquo; and &ldquo;this needs to be routed properly&rdquo;, keep reading.</p><p>&nbsp;</p><p>BayCoast Insurance is looking for a Personal Lines Customer Service Representative to join our Quick Assistance Team &ndash; the frontline of our agency.</p><p>&nbsp;</p><p><strong>What This Role Actually Does</strong></p><p><strong>&nbsp;</strong></p><p>You&rsquo;ll be the first voice our clients hear when they call in. Your job is to:</p><ul><li>Answer incoming calls and/or walk-ins to the agency</li><li>Quickly identify why the customer is calling (or is at the office)</li><li>Either handle the request or transfer the right person</li></ul><p>&nbsp;</p><p>If it&rsquo;s fast-paced, time-sensitive, and keeps the agency running smoothly &ndash; this team owns it.</p><p>&nbsp;</p><p><strong>What You&rsquo;ll Be Handling Day-to-Day</strong></p><ul><li>All incoming calls</li><li>Binder requests</li><li>Payment and billing questions</li><li>Mortgagee changes</li><li>Dealership phone calls and insurance verifications</li><li>Late fee questions</li><li>Cancellations for non-payment and reinstatements</li><li>ID Cards, document requests, and other quick-turn service items</li><li>Accurate documentation of every call and transaction in our agency system</li></ul><p>&nbsp;</p><p>You&rsquo;ll work closely with Account Managers and Producers, allowing them to focus on complex servicing and sales while you keep things moving.</p><p>&nbsp;</p><p><strong>What We&rsquo;re Looking For</strong></p><p>&nbsp;</p><ul><li>Strong communication skills (especially on the phone)</li><li>Ability to multitask and stay organized in a high-volume environment</li><li>Good judgement &ndash; knowing when to resolve a call and when to escalate</li><li>Comfort using computer systems and learning new software</li><li>Prior insurance experience is a plus, but <strong>we&rsquo;re willing to train the right person.</strong></li></ul><p><strong>&nbsp;</strong></p><p><strong>What We Offer</strong></p><ul><li>A structured, team-oriented environment</li><li>Consistent workflows and clear expectations</li><li>Hands-on training and ongoing support</li><li>Competitive compensation and benefits package</li><li>Professional development opportunities and educational seminars</li><li>A supportive team culture that values your ideas and contributions</li></ul><p>&nbsp;</p><p><strong>Ready to make your mark?</strong><br>&nbsp;Join a company that believes in taking pride in what we do, caring about people, and having a positive attitude every day.</p><p style='box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' data-pasted=\"true\"><strong><span style=\"font-size: 18px;\"><u>Bilingual: Spanish/Portuguese a plus</u></span></strong></p></div></div></div></div></div>\n",
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