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Guest Experience Specialist

B1abb1b3 Be61 44b6 9abe 9f9e22e86afc 19000101 000001 · The Escape Game Jacksonville, LLC, Jacksonville, FL, US, Jacksonville, FL · Active · $13–$14 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyB1abb1b3 Be61 44b6 9abe 9f9e22e86afc 19000101 000001
TitleGuest Experience Specialist
Normalized title-
Department / team-
LocationThe Escape Game Jacksonville, FL, United States
Work model-
Employment typeFull Time
Salary$13–$14 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2025-09-29 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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City jobsActive postings in The Escape Game Jacksonville.Open
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Linked records

CompanyB1abb1b3 Be61 44b6 9abe 9f9e22e86afc 19000101 000001
Sourced68c2381-ab30-4f12-b361-6e5c6955b998
ATS providerADP Workforce Now Recruiting

Description

We are located in St. Johns Town Center! Copy & paste the link below to learn more about our company & the role: https://drive.google.com/file/d/1C4NFrbRO6VKIzk63h-9unQdAjMw3tE2T/view?usp=sharing THE ROLE: Guest Experience Specialists are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day ! A GES is the ambassador of The Escape Game experience. Just like a great party host, they take responsibility for the energy in the room by making our lobby feel fun, upbeat, and inviting. An excellent GES is a master of emotional intelligence, which means having the ability to regulate and manage your own emotions and understand the emotions of those around you. To excel in this role, you must be able to read and sense each guest’s feelings and needs to make sure they have a great experience. You are the bookends of each guest’s experience – their first and last impression of The Escape Game. HOW GUEST EXPERIENCE SPECIALISTS SERVE OUR GUESTS AND OUR TEAM ● Embodying our mission, vision, and values during every shift ● Using TEG’s Party Host Practices ○ Prepare the party venue ○ Connect with guests ○ Keep the energy high ○ Customize the experience ○ Make sure everyone leaves happy ● Using TEG’s Hospitality Habits ○ Courtesy ○ Cleanliness ○ Communication ● Enthusiastically explaining our games and efficiently guiding interactions in the lobby by: ○ Checking in guests ○ Coordinating game start times with Team Leader ○ Answering the phone ○ Accurately booking reservations ● Connecting with every single guest by maintaining open and welcoming body language and asking open-ended questions to encourage fun, friendly conversation with guests ● Making groups of 2-50 feel welcome, cared for, and excited for their game ● Using TEG’s Steps for Creating TEG Fans ○ Extend the invite ○ Keep the party going ○ Encourage party favors ● Immediately and graciously resolving service failures REQUIREMENTS ● Flexible availability. This role often works nights, weekends, and/or holidays. ● Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs. ● Ability to stand for long periods of time (about 75-80% of your shift). ● Align with TEG’s Uniform Standards. KNOWLEDGE, SKILLS, & ABILITIES ● Genuine love for serving others ● Flexible, humble, and teachable ● Ability to function both creatively and administratively ● Basic computer abilities ● Exceptional listening skills ● High capacity for creative problem solving ● Energetic, friendly, and patient ● Clear and articulate communicator BENEFITS FOR FULL TIME TEAM MEMBERS 401(k) 401(k) matching Health Insurance Employee discount Vision insurance Dental insurance Flexible spending account Life insurance Flexible schedule

Full job record

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Org ID74c8bfd8-24b7-452d-a5d6-a852e61ff30e
Source IDd68c2381-ab30-4f12-b361-6e5c6955b998
Board IDd68c2381-ab30-4f12-b361-6e5c6955b998
Provideradp_workforcenow
Provider Job Key471866
TitleGuest Experience Specialist
Normalized Title—
Statusactive
Activeyes
Location TextThe Escape Game Jacksonville, LLC, Jacksonville, FL, US, Jacksonville, FL
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionFL
CityThe Escape Game Jacksonville
Salary Raw13 To 14.25 (USD) Hourly
Salary Min13
Salary Max14.25
Salary CurrencyUSD
Salary Periodhour
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First Seen At2026-05-31 18:57:06Z
Last Seen At2026-06-06 12:02:53Z
Last Checked At2026-06-06 12:02:53Z
Last Changed At2026-06-06 12:02:53Z
Inactive At—
Source Posted At2025-09-29 21:41:00Z
Source Updated At—
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Extensions
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    "requisitionDescription": "<div><div data-pasted=\"true\"><p><span style=\"-webkit-tap-highlight-color: transparent;\"><span style=\"-webkit-tap-highlight-color: transparent;\"><span style=\"-webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">We are located in St. Johns Town Center! Copy &amp; paste the link below to learn more about our company &amp; the role:&nbsp;</span></span></span><br><br><span style=\"-webkit-tap-highlight-color: transparent;\"><span style=\"-webkit-tap-highlight-color: transparent;\"><span style=\"-webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\"><a target=\"_blank\" rel=\"noopener noreferrer\" data-fr-linked=\"true\" href=\"https://drive.google.com/file/d/1C4NFrbRO6VKIzk63h-9unQdAjMw3tE2T/view?usp=sharing\" data-pasted=\"true\">https://drive.google.com/file/d/1C4NFrbRO6VKIzk63h-9unQdAjMw3tE2T/view?usp=sharing</a></span></span></span></p><p><br></p><p style=\"font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px;\" data-pasted=\"true\"><span style=\"box-sizing: border-box; font-weight: 700;\"><span style=\"box-sizing: border-box; color: rgb(41, 105, 176);\">THE ROLE:</span></span></p><p style=\"font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px;\">Guest Experience Specialists are world-class hospitality experts who are genuinely delighted to anticipate each individual guest&rsquo;s needs, enthusiastically serve them, and <em style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box; font-weight: 700;\">do whatever it takes to make their day</span></em>!</p><p data-pasted=\"true\">A GES is the ambassador of The Escape Game experience. Just like a great party host, they take responsibility for the energy in the room by making our lobby feel fun, upbeat, and inviting. An excellent GES is a master of emotional intelligence, which means having the ability to regulate and manage your own emotions and understand the emotions of those around you. To excel in this role, you must be able to read and sense each guest&rsquo;s feelings and needs to make sure they have a great experience. You are the bookends of each guest&rsquo;s experience &ndash; their first and last impression of The Escape Game.</p><p style=\"font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px;\"><br style=\"box-sizing: border-box;\"></p><p style=\"font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px;\"><span style=\"box-sizing: border-box; font-weight: 700;\"><span style=\"box-sizing: border-box; color: rgb(41, 105, 176);\">HOW GUEST EXPERIENCE SPECIALISTS SERVE OUR GUESTS AND OUR TEAM</span></span></p><p style=\"font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px;\">● Embodying our mission, vision, and values during every shift</p><p style=\"font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px;\">● Using TEG&rsquo;s Party Host Practices</p><p>&nbsp; &nbsp; &nbsp; &nbsp;○ Prepare the party venue</p><p>&nbsp; &nbsp; &nbsp; &nbsp;○ Connect with guests</p><p>&nbsp; &nbsp; &nbsp; &nbsp;○ Keep the energy high</p><p>&nbsp; &nbsp; &nbsp; &nbsp;○ Customize the experience</p><p>&nbsp; &nbsp; &nbsp; &nbsp;○ Make sure everyone leaves happy</p><p>● Using TEG&rsquo;s Hospitality Habits</p><p>&nbsp; &nbsp; &nbsp; &nbsp;○ Courtesy</p><p>&nbsp; &nbsp; &nbsp; &nbsp;○ Cleanliness</p><p>&nbsp; &nbsp; &nbsp; &nbsp;○ Communication</p><p>● Enthusiastically explaining our games and efficiently guiding interactions in the lobby by:</p><p>&nbsp; &nbsp; &nbsp; &nbsp;○ Checking in guests</p><p>&nbsp; &nbsp; &nbsp; &nbsp;○ Coordinating game start times with Team Leader</p><p>&nbsp; &nbsp; &nbsp; &nbsp;○ Answering the phone</p><p>&nbsp; &nbsp; &nbsp; &nbsp;○ Accurately booking reservations</p><p>● Connecting with every single guest by maintaining open and welcoming body language and asking open-ended questions to encourage fun, friendly conversation with guests</p><p>● Making groups of 2-50 feel welcome, cared for, and excited for their game</p><p>● Using TEG&rsquo;s Steps for Creating TEG Fans</p><p>&nbsp; &nbsp; &nbsp; &nbsp;○ Extend the invite</p><p>&nbsp; &nbsp; &nbsp; &nbsp;○ Keep the party going</p><p>&nbsp; &nbsp; &nbsp; &nbsp;○ Encourage party favors</p><p>● Immediately and graciously resolving service failures</p><p style=\"font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px;\"><br style=\"box-sizing: border-box;\"></p><p style=\"font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px;\"><span style=\"box-sizing: border-box; color: rgb(41, 105, 176);\"><span style=\"box-sizing: border-box; font-weight: 700;\">REQUIREMENTS</span></span></p><p style=\"font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px;\">● Flexible availability. This role often works nights, weekends, and/or holidays.</p><p>● Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.</p><p>● Ability to stand for long periods of time (about 75-80% of your shift).</p><p>● Align with TEG&rsquo;s Uniform Standards.</p><p><br></p><p style=\"font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px;\" data-pasted=\"true\"><span style=\"box-sizing: border-box; color: rgb(41, 105, 176);\"><span style=\"box-sizing: border-box; font-weight: 700;\">KNOWLEDGE, SKILLS, &amp; ABILITIES</span></span></p><p style=\"font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px;\">● Genuine love for serving others</p><p>● Flexible, humble, and teachable</p><p>● Ability to function both creatively and administratively</p><p>● Basic computer abilities</p><p>● Exceptional listening skills</p><p>● High capacity for creative problem solving</p><p>● Energetic, friendly, and patient</p><p>● Clear and articulate communicator</p><p style=\"font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px;\"><br style=\"box-sizing: border-box;\"></p><span style=\"font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box; font-family: sans-serif; font-size: 14px; color: rgb(41, 105, 176);\"><span style=\"box-sizing: border-box; font-weight: 700;\">BENEFITS FOR FULL TIME TEAM MEMBERS</span></span><br style=\"font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px;\"><ul style=\"font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px;\"><li style=\"box-sizing: border-box;\">401(k)</li><li style=\"box-sizing: border-box;\">401(k) matching</li><li style=\"box-sizing: border-box;\">Health Insurance&nbsp;</li><li style=\"box-sizing: border-box;\">Employee discount</li><li style=\"box-sizing: border-box;\">Vision insurance</li><li style=\"box-sizing: border-box;\">Dental insurance</li><li style=\"box-sizing: border-box;\">Flexible spending account</li><li style=\"box-sizing: border-box;\">Life insurance</li><li style=\"box-sizing: border-box;\">Flexible schedule</li></ul></div></div>\n",
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