Patient Intake & Appointment Coordinator (Job ID: BILMIC1)

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    "heading": "Patient Intake & Appointment Coordinator (Job ID: BILMIC1)",
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    "description_html": "<span style=\"font-family:Calibri;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:Arial;\"><span style=\"font-weight:bold;\">We’re Hiring: </span></span></span></b><b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial;\"><span style=\"color:#000000;\"><span style=\"font-weight:bold;\"><span style=\"font-style:normal;\">Patient Intake & Appointment Coordinator</span></span></span></span></span></b></span><br><br><span style=\"font-family:Calibri;\"><strong><span style=\"font-size:10pt;\"><span style=\"font-family:Arial;\">IMPORTANT - Watch this quick Loom video on how to get hired:</span></span></strong><br><a href=\"https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0\"><u><span class=\"15\" style=\"font-size:10pt;\"><span style=\"font-family:Arial;\"><span style=\"color:#0000ff;\"><span style=\"text-decoration:underline;\"><span>https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0</span></span></span></span></span></u></a><br><span style=\"font-size:10pt;\"><span style=\"font-family:Arial;\"><strong>C1 ENGLISH LEVEL IS REQUIRED,</strong> THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.</span></span><br><br><b><span class=\"16\" style=\"font-size:10pt;\"><span style=\"font-family:Arial;\"><span style=\"font-weight:bold;\">PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH</span></span></span></b><br><br><br><b><span style=\"font-size:10pt;\"><span style=\"font-family:Arial;\"><span style=\"font-weight:bold;\">Job Information:</span></span></span></b></span><ul><li><strong><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Job Title: Patient Intake & Appointment Coordinator</span></span></strong></li><li><strong><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Job ID: BILMIC1</span></span></strong></li><li><strong><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Industry: Appointment Setting / Hospitality, Medical</span></span></strong></li><li><strong><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Location: LATAM / South Africa</span></span></strong></li><li><strong><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Job Status: Full Time</span></span></strong></li><li><strong><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Work Schedule: Monday to Friday CST 7:30 AM to 4:30 PM (Extra hours available)</span></span></strong></li><li><strong><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Operational Coverage: Operational coverage spanning roughly 7:00 AM to 7:00 PM Central Time (CT). Flexibility to cover rotating or split shifts to maintain 80 hours/week coverage across a two-person team is highly valued.</span></span></strong></li><li><strong><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Compensation: $8 to $10 per hour + Commissions</span></span></strong></li><li><strong><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Target Start Date: ASAP</span></span></strong></li></ul><br><span style=\"font-family:Calibri;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:Arial;\"><span style=\"font-weight:bold;\">Role Overview: </span></span></span></b></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman';\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:Arial;\"><span style=\"color:#000000;\"><span style=\"font-weight:bold;\"><span style=\"font-style:normal;\">About the Client:</span></span></span></span></span></b></span></span><ul><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman';\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial;\"><span style=\"color:#000000;\"><span style=\"font-style:normal;\">The client is a wellness and regenerative health company focused on helping individuals find alternative solutions for chronic health concerns through personalized care and advanced therapies. Their team emphasizes compassion, hospitality, education, and a high touch client experience from the very first interaction. The business operates extended hours throughout the week and is rapidly growing, creating opportunities for team members who are proactive, customer focused, and eager to become deeply integrated into the company culture and mission.</span></span></span></span></span></span></span></li></ul><br><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman';\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:Arial;\"><span style=\"color:#000000;\"><span style=\"font-weight:bold;\"><span style=\"font-style:normal;\">About the Role:</span></span></span></span></span></b></span></span></span><ul><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman';\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial;\"><span style=\"color:#000000;\"><span style=\"font-style:normal;\">The client is seeking a Patient Intake & Appointment Coordinator to serve as the first point of contact for potential patients and leads. This person will handle inbound calls, guide prospects through the consultation process, collect and organize lead information, schedule appointments, and provide a warm and professional experience that reflects the company’s values. The ideal candidate is highly empathetic, confident on the phone, organized, and motivated to actively follow up with leads throughout their journey to help improve conversions and client engagement.</span></span></span></span></span></span></span></li></ul><br><span style=\"font-family:Calibri;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:Arial;\"><span style=\"font-weight:bold;\">Key Responsibilities:</span></span></span></b></span><ul><li><span style=\"font-family:Calibri;\"><b><span style=\"font-family:Arial;\"><span style=\"font-weight:bold;\">Patient Intake & Lead Coordination</span></span></b></span><ul><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Answer inbound calls from prospective patients and leads in a professional and compassionate manner</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Gather and document lead information including name, phone number, email, and reason for inquiry</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Enter and maintain accurate information within the CRM system</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Guide leads toward booking discovery calls or in person consultations</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Send intake forms and questionnaires as needed</span></span></li></ul></li></ul> <ul><li><span style=\"font-family:Calibri;\"><b><span style=\"font-family:Arial;\"><span style=\"font-weight:bold;\">Appointment Scheduling & Follow Up</span></span></b></span><ul><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Schedule consultations and discovery calls using MindBody</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Monitor appointment attendance and follow up with missed consultations to reschedule when appropriate</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Maintain communication with leads after consultations to answer questions and encourage continued engagement</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Track lead progress and maintain organized records throughout the client journey</span></span></li></ul></li></ul> <ul><li><span style=\"font-family:Calibri;\"><b><span style=\"font-family:Arial;\"><span style=\"font-weight:bold;\">Customer Experience & Communication</span></span></b></span><ul><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Provide a welcoming, concierge style experience for every caller</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Demonstrate empathy and professionalism while discussing sensitive health related concerns</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Explain the client’s services at a high level without offering medical advice or diagnoses</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Escalate or transfer calls to the appropriate team members when needed</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Participate in daily team meetings and collaborate closely with internal staff</span></span></li></ul></li></ul> <ul><li><span style=\"font-family:Calibri;\"><b><span style=\"font-family:Arial;\"><span style=\"font-weight:bold;\">Administrative & Operational Support</span></span></b></span><ul><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Utilize MindBody and other digital tools to manage schedules and client information</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Assist with CRM updates, communication tracking, and workflow organization</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Use AI tools such as Claude or similar platforms to improve productivity and operational efficiency when applicable</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Continuously learn about the client’s services, processes, and philosophy to better support prospective patients</span></span></li></ul></li></ul><br><br><span style=\"font-family:Calibri;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:Arial;\"><span style=\"font-weight:bold;\">Qualifications & Skills Must Have:</span></span></span></b></span><ul><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Previous experience in <strong>hospitality, concierge services, customer service, appointment setting, or front desk coordination</strong></span></span></li><li><strong><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Excellent verbal and written communication skills in both English and Spanish</span></span></strong></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Strong phone etiquette with the ability to build rapport quickly</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Experience handling inbound calls and lead follow up</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Comfortable learning and using CRM systems and scheduling softwar</span><span style=\"font-family:Arial;\">e</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">High level of organization and attention to detail</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Ability to work full time during Central Time business hours</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Reliable internet connection and quiet remote work environment</span></span></li></ul><span style=\"font-family:Calibri;\"><b><span style=\"font-family:Arial;\"><span style=\"font-weight:bold;\">Preferred:</span></span></b></span><ul><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Experience working in wellness, healthcare, medical, or regenerative health environments</span></span></li><li><strong><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Familiarity with MindBody or similar scheduling platforms</span></span></strong></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Experience with outbound follow up or sales support</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Knowledge or experience using<strong> AI tools such as Claude</strong></span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Experience supporting fast paced, client focused teams</span></span></li></ul><span style=\"font-family:Calibri;\"><b><span style=\"font-family:Arial;\"><span style=\"font-weight:bold;\">Personality Traits:</span></span></b></span><ul><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Compassionate and empathetic communicator</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Sense of urgency and strong follow through</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Proactive and self motivated learner</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Inquisitive and solution oriented mindset</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Professional, dependable, and team oriented</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Adaptable and comfortable in a growing environment</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Passionate about delivering an exceptional customer experience</span></span></li></ul><br><br><span style=\"font-family:Calibri;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:Arial;\"><span style=\"font-weight:bold;\">Submit your application today and take the first step toward your next great opportunity!</span></span></span></b></span>",
    "description_text": "We’re Hiring: Patient Intake & Appointment Coordinator\n IMPORTANT - Watch this quick Loom video on how to get hired:\n https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0\n C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.\n PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH\n Job Information: Job Title: Patient Intake & Appointment Coordinator\n Job ID: BILMIC1\n Industry: Appointment Setting / Hospitality, Medical\n Location: LATAM / South Africa\n Job Status: Full Time\n Work Schedule: Monday to Friday CST 7:30 AM to 4:30 PM (Extra hours available)\n Operational Coverage: Operational coverage spanning roughly 7:00 AM to 7:00 PM Central Time (CT). Flexibility to cover rotating or split shifts to maintain 80 hours/week coverage across a two-person team is highly valued.\n Compensation: $8 to $10 per hour + Commissions\n Target Start Date: ASAP\n Role Overview:\n About the Client: The client is a wellness and regenerative health company focused on helping individuals find alternative solutions for chronic health concerns through personalized care and advanced therapies. Their team emphasizes compassion, hospitality, education, and a high touch client experience from the very first interaction. The business operates extended hours throughout the week and is rapidly growing, creating opportunities for team members who are proactive, customer focused, and eager to become deeply integrated into the company culture and mission.\n About the Role: The client is seeking a Patient Intake & Appointment Coordinator to serve as the first point of contact for potential patients and leads. This person will handle inbound calls, guide prospects through the consultation process, collect and organize lead information, schedule appointments, and provide a warm and professional experience that reflects the company’s values. The ideal candidate is highly empathetic, confident on the phone, organized, and motivated to actively follow up with leads throughout their journey to help improve conversions and client engagement.\n Key Responsibilities: Patient Intake & Lead Coordination Answer inbound calls from prospective patients and leads in a professional and compassionate manner\n Gather and document lead information including name, phone number, email, and reason for inquiry\n Enter and maintain accurate information within the CRM system\n Guide leads toward booking discovery calls or in person consultations\n Send intake forms and questionnaires as needed\n   Appointment Scheduling & Follow Up Schedule consultations and discovery calls using MindBody\n Monitor appointment attendance and follow up with missed consultations to reschedule when appropriate\n Maintain communication with leads after consultations to answer questions and encourage continued engagement\n Track lead progress and maintain organized records throughout the client journey\n   Customer Experience & Communication Provide a welcoming, concierge style experience for every caller\n Demonstrate empathy and professionalism while discussing sensitive health related concerns\n Explain the client’s services at a high level without offering medical advice or diagnoses\n Escalate or transfer calls to the appropriate team members when needed\n Participate in daily team meetings and collaborate closely with internal staff\n   Administrative & Operational Support Utilize MindBody and other digital tools to manage schedules and client information\n Assist with CRM updates, communication tracking, and workflow organization\n Use AI tools such as Claude or similar platforms to improve productivity and operational efficiency when applicable\n Continuously learn about the client’s services, processes, and philosophy to better support prospective patients\n Qualifications & Skills Must Have: Previous experience in hospitality, concierge services, customer service, appointment setting, or front desk coordination\n Excellent verbal and written communication skills in both English and Spanish\n Strong phone etiquette with the ability to build rapport quickly\n Experience handling inbound calls and lead follow up\n Comfortable learning and using CRM systems and scheduling softwar e\n High level of organization and attention to detail\n Ability to work full time during Central Time business hours\n Reliable internet connection and quiet remote work environment\n Preferred: Experience working in wellness, healthcare, medical, or regenerative health environments\n Familiarity with MindBody or similar scheduling platforms\n Experience with outbound follow up or sales support\n Knowledge or experience using AI tools such as Claude\n Experience supporting fast paced, client focused teams\n Personality Traits: Compassionate and empathetic communicator\n Sense of urgency and strong follow through\n Proactive and self motivated learner\n Inquisitive and solution oriented mindset\n Professional, dependable, and team oriented\n Adaptable and comfortable in a growing environment\n Passionate about delivering an exceptional customer experience\n Submit your application today and take the first step toward your next great opportunity!",
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      "title": "Patient Intake & Appointment Coordinator (Job ID: BILMIC1)",
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      "datePosted": "2026-06-09",
      "description": "<span style=\"font-family:Calibri;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:Arial;\"><span style=\"font-weight:bold;\">We’re Hiring: </span></span></span></b><b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial;\"><span style=\"color:#000000;\"><span style=\"font-weight:bold;\"><span style=\"font-style:normal;\">Patient Intake & Appointment Coordinator</span></span></span></span></span></b></span><br><br><span style=\"font-family:Calibri;\"><strong><span style=\"font-size:10pt;\"><span style=\"font-family:Arial;\">IMPORTANT - Watch this quick Loom video on how to get hired:</span></span></strong><br><a href=\"https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0\"><u><span class=\"15\" style=\"font-size:10pt;\"><span style=\"font-family:Arial;\"><span style=\"color:#0000ff;\"><span style=\"text-decoration:underline;\"><span>https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0</span></span></span></span></span></u></a><br><span style=\"font-size:10pt;\"><span style=\"font-family:Arial;\"><strong>C1 ENGLISH LEVEL IS REQUIRED,</strong> THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.</span></span><br><br><b><span class=\"16\" style=\"font-size:10pt;\"><span style=\"font-family:Arial;\"><span style=\"font-weight:bold;\">PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH</span></span></span></b><br><br><br><b><span style=\"font-size:10pt;\"><span style=\"font-family:Arial;\"><span style=\"font-weight:bold;\">Job Information:</span></span></span></b></span><ul><li><strong><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Job Title: Patient Intake & Appointment Coordinator</span></span></strong></li><li><strong><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Job ID: BILMIC1</span></span></strong></li><li><strong><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Industry: Appointment Setting / Hospitality, Medical</span></span></strong></li><li><strong><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Location: LATAM / South Africa</span></span></strong></li><li><strong><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Job Status: Full Time</span></span></strong></li><li><strong><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Work Schedule: Monday to Friday CST 7:30 AM to 4:30 PM (Extra hours available)</span></span></strong></li><li><strong><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Operational Coverage: Operational coverage spanning roughly 7:00 AM to 7:00 PM Central Time (CT). Flexibility to cover rotating or split shifts to maintain 80 hours/week coverage across a two-person team is highly valued.</span></span></strong></li><li><strong><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Compensation: $8 to $10 per hour + Commissions</span></span></strong></li><li><strong><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Target Start Date: ASAP</span></span></strong></li></ul><br><span style=\"font-family:Calibri;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:Arial;\"><span style=\"font-weight:bold;\">Role Overview: </span></span></span></b></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman';\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:Arial;\"><span style=\"color:#000000;\"><span style=\"font-weight:bold;\"><span style=\"font-style:normal;\">About the Client:</span></span></span></span></span></b></span></span><ul><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman';\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial;\"><span style=\"color:#000000;\"><span style=\"font-style:normal;\">The client is a wellness and regenerative health company focused on helping individuals find alternative solutions for chronic health concerns through personalized care and advanced therapies. Their team emphasizes compassion, hospitality, education, and a high touch client experience from the very first interaction. The business operates extended hours throughout the week and is rapidly growing, creating opportunities for team members who are proactive, customer focused, and eager to become deeply integrated into the company culture and mission.</span></span></span></span></span></span></span></li></ul><br><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman';\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:Arial;\"><span style=\"color:#000000;\"><span style=\"font-weight:bold;\"><span style=\"font-style:normal;\">About the Role:</span></span></span></span></span></b></span></span></span><ul><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman';\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial;\"><span style=\"color:#000000;\"><span style=\"font-style:normal;\">The client is seeking a Patient Intake & Appointment Coordinator to serve as the first point of contact for potential patients and leads. This person will handle inbound calls, guide prospects through the consultation process, collect and organize lead information, schedule appointments, and provide a warm and professional experience that reflects the company’s values. The ideal candidate is highly empathetic, confident on the phone, organized, and motivated to actively follow up with leads throughout their journey to help improve conversions and client engagement.</span></span></span></span></span></span></span></li></ul><br><span style=\"font-family:Calibri;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:Arial;\"><span style=\"font-weight:bold;\">Key Responsibilities:</span></span></span></b></span><ul><li><span style=\"font-family:Calibri;\"><b><span style=\"font-family:Arial;\"><span style=\"font-weight:bold;\">Patient Intake & Lead Coordination</span></span></b></span><ul><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Answer inbound calls from prospective patients and leads in a professional and compassionate manner</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Gather and document lead information including name, phone number, email, and reason for inquiry</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Enter and maintain accurate information within the CRM system</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Guide leads toward booking discovery calls or in person consultations</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Send intake forms and questionnaires as needed</span></span></li></ul></li></ul> <ul><li><span style=\"font-family:Calibri;\"><b><span style=\"font-family:Arial;\"><span style=\"font-weight:bold;\">Appointment Scheduling & Follow Up</span></span></b></span><ul><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Schedule consultations and discovery calls using MindBody</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Monitor appointment attendance and follow up with missed consultations to reschedule when appropriate</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Maintain communication with leads after consultations to answer questions and encourage continued engagement</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Track lead progress and maintain organized records throughout the client journey</span></span></li></ul></li></ul> <ul><li><span style=\"font-family:Calibri;\"><b><span style=\"font-family:Arial;\"><span style=\"font-weight:bold;\">Customer Experience & Communication</span></span></b></span><ul><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Provide a welcoming, concierge style experience for every caller</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Demonstrate empathy and professionalism while discussing sensitive health related concerns</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Explain the client’s services at a high level without offering medical advice or diagnoses</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Escalate or transfer calls to the appropriate team members when needed</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Participate in daily team meetings and collaborate closely with internal staff</span></span></li></ul></li></ul> <ul><li><span style=\"font-family:Calibri;\"><b><span style=\"font-family:Arial;\"><span style=\"font-weight:bold;\">Administrative & Operational Support</span></span></b></span><ul><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Utilize MindBody and other digital tools to manage schedules and client information</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Assist with CRM updates, communication tracking, and workflow organization</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Use AI tools such as Claude or similar platforms to improve productivity and operational efficiency when applicable</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Continuously learn about the client’s services, processes, and philosophy to better support prospective patients</span></span></li></ul></li></ul><br><br><span style=\"font-family:Calibri;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:Arial;\"><span style=\"font-weight:bold;\">Qualifications & Skills Must Have:</span></span></span></b></span><ul><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Previous experience in <strong>hospitality, concierge services, customer service, appointment setting, or front desk coordination</strong></span></span></li><li><strong><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Excellent verbal and written communication skills in both English and Spanish</span></span></strong></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Strong phone etiquette with the ability to build rapport quickly</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Experience handling inbound calls and lead follow up</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Comfortable learning and using CRM systems and scheduling softwar</span><span style=\"font-family:Arial;\">e</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">High level of organization and attention to detail</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Ability to work full time during Central Time business hours</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Reliable internet connection and quiet remote work environment</span></span></li></ul><span style=\"font-family:Calibri;\"><b><span style=\"font-family:Arial;\"><span style=\"font-weight:bold;\">Preferred:</span></span></b></span><ul><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Experience working in wellness, healthcare, medical, or regenerative health environments</span></span></li><li><strong><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Familiarity with MindBody or similar scheduling platforms</span></span></strong></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Experience with outbound follow up or sales support</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Knowledge or experience using<strong> AI tools such as Claude</strong></span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Experience supporting fast paced, client focused teams</span></span></li></ul><span style=\"font-family:Calibri;\"><b><span style=\"font-family:Arial;\"><span style=\"font-weight:bold;\">Personality Traits:</span></span></b></span><ul><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Compassionate and empathetic communicator</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Sense of urgency and strong follow through</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Proactive and self motivated learner</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Inquisitive and solution oriented mindset</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Professional, dependable, and team oriented</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Adaptable and comfortable in a growing environment</span></span></li><li><span style=\"font-family:Calibri;\"><span style=\"font-family:Arial;\">Passionate about delivering an exceptional customer experience</span></span></li></ul><br><br><span style=\"font-family:Calibri;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:Arial;\"><span style=\"font-weight:bold;\">Submit your application today and take the first step toward your next great opportunity!</span></span></span></b></span>",
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      "uniqueJobCode": "job_20260529162801_ROFQJ7ODZKKKKFYC",
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    "id": "AOhwdytaaH",
    "title": "Patient Intake & Appointment Coordinator (Job ID: BILMIC1)",
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