ACE Club Supervisor (Full Time) (35701)

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    "jobTitle": "ACE Club Supervisor (Full Time) (35701)",
    "location": "Agua Caliente Rancho Mirage - Rancho Mirage, CA 92270",
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    "description": "<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><u>Job Description Summary</u></strong></span></span></p>\n\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Responsible for scheduling and supervision of ACE Representatives. Will work closely with ACE Manager in ongoing operation and administration of the players club. Develop guest loyalty, relationships and direct marketing programs. Provide services to respond to guest requirements. </span></span></p>\n\n<p style=\"margin-left:0in;margin-right:0in;text-align:justify;\"> </p>\n\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><u>Essential Duties and Responsibilities </u></strong><u>(other duties may be assigned)</u></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Initiate ACE Club membership through accurate and timely data entry. </span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Record and report database information to management, may assist in updating database files. </span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must possess and maintain thorough knowledge of all Agua Caliente Casino Resort Spa table games, slot mix, special events, promotions, advertising campaigns and community events. </span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must display superior people skills and project mature presence and confidence. </span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must demonstrate ability to provide and implement solutions to guest concerns and/or problems within guidelines as established by management. </span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provide the highest level of ongoing customer service. </span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Oversees and/or participates in formal and informal surveys and queries. </span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must be able to conduct tours of the gaming floor and other related facilities and possess knowledge of all Tribal properties and entities. </span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Will assist in making reservations for guests for rooms, meals, massages, etc. as deemed appropriate and may assist in arranging transportation. </span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Oversee and/or participate in meeting busses, distributing gifts and giveaways, running internal and external promotions. </span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Act as liaison between guest and management as relates to needs of guest and employee complaints and concerns. </span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Maintains authority to authorize comps for guests as designated by management. </span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Will assist the Customer Service Manager with enforcing all standard operating procedures in the organization and recommend changes for improvement. </span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Coordinates, directs and evaluates all ACE Representatives in the areas of policies, procedures and job performance. </span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Monitors staff performance, ensuring adherence to Agua Caliente Casino Resort Spa policies and procedures. </span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Oversees and directs the redemption of promotional items and their distribution. </span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Assists in maintaining redemption items inventory and recommends the purchase of incentives/merchandise. </span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Assists in needed training for the ACE Representatives and other personnel. </span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Supervises staff relationships with customers. </span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Carries out supervisory responsibilities in accordance with the organization policies and applicable laws. Responsibilities include assisting with interviewing, hiring and training employees; planning, assisting and directing work; appraising performance; rewarding and disciplining employees with prior approval from the Customer Service Manager and/or Director of Marketing; addressing complaints and resolving problems. </span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Performs tasks associated with event ticket sales when assigned to theACE Club booth. </span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Performs cash and credit card transactions associated with event ticket sales when assigned to the Box Office. </span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Responsible for processing transactions accurately and maintaining cash drawer variances to a minimum when assigned to the ACE Club booth. </span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures.</span></span></li>\n</ul>\n\n<p style=\"margin-left:0in;margin-right:0in;\"> </p>\n\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><u>Supervisory Responsibilities</u></strong></span></span></p>\n\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Players Club Representatives</span></span></p>\n\n<p style=\"margin-left:0in;margin-right:0in;text-align:justify;\"> </p>\n\n<p style=\"margin-left:0in;margin-right:0in;text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><u>Access to Sensitive Areas and Information </u></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Specific portions of guest database</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Personnel files for Players Club Representatives</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Marketing storage areas</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">ACE Club booth</span></span></li>\n</ul>\n\n<p style=\"margin-left:0in;margin-right:0in;\"> </p>\n\n<p style=\"margin-left:0in;margin-right:0in;text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><u>Signatory Ability</u></strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Forms related to ACE Club</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Bank authorization slip</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Complimentary vouchers per complimentary matrix</span></span></li>\n</ul>\n\n<p style=\"margin-left:0in;margin-right:0in;text-align:justify;\"> </p>",
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