Trouble File Coordinator

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    "description_html": "<p>Family Tree Farms is seeking a detail-oriented Trouble File Coordinator to support the management and&nbsp;</p><p>resolution of product claims, quality issues, and operational discrepancies. This position will work closely&nbsp;</p><p>with the Trouble File Manager and assist in maintaining accurate records, gathering documentation,&nbsp;</p><p>coordinating communication across departments, and ensuring files move through the resolution&nbsp;</p><p>process efficiently.&nbsp;</p><p>The ideal candidate is highly organized, comfortable working within ERP systems, and capable of&nbsp;</p><p>managing multiple priorities in a fast-paced produce environment.&nbsp;</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>• Create, maintain, and update trouble files within the Famous ERP system&nbsp;</p><p>• Collect and organize supporting documentation including inspections, photos, invoices, and&nbsp;</p><p>correspondence&nbsp;</p><p>• Update and maintain supplemental records within QuickBase&nbsp;</p><p>• Monitor open files and assist in meeting established settlement timelines&nbsp;</p><p>• Follow up with Sales, QA, Operations, Logistics, Accounting, customers, and growers to obtain&nbsp;</p><p>necessary information&nbsp;</p><p>• Prepare files for review and approval by the Trouble File Manager&nbsp;</p><p>• Assist with claim settlements, credits, debits, and documentation review&nbsp;</p><p>• Support grower settlement activities by ensuring files are complete and orders are finalized in a timely&nbsp;</p><p>manner&nbsp;</p><p>• Maintain accurate reporting on open and closed files&nbsp;</p><p>• Ensure all documentation complies with company standards and customer requirements&nbsp;</p>",
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