Crisis Services Senior Manager (54041)

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    "jobTitle": "Crisis Services Senior Manager (54041)",
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    "description": "<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>POSITION SUMMARY:</b></span></span></span></p>\r\n\r\n<p><span style=\"line-height: 115%;\"><span style=\"font-size: 12pt; font-family: Aptos, sans-serif;\">The Senior Crisis Services Manager for Emergency Services Program provides leadership, supervision, and daily operational oversight for Emergency Services, including involuntary and voluntary behavioral health crisis assessments, jail triage, walk in evaluations, and hospital consultations. This role ensures timely access to high quality crisis evaluations that follow trauma informed care, least restrictive principles, and regulatory requirements under KRS 202A and KRS 645. The Manager supports shift supervisors and clinicians, oversees program workflows, and maintains consistent 24/7 service delivery. The Manager collaborates closely with the Assistant Director/Director of Crisis Services to support alignment across the broader crisis continuum and ensure smooth access to care. This position participates in the crisis leadership on call rotation.&nbsp; </span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>For Region 4</b>: This position will also support the Director of Crisis Services in planning and development activities related to Psychiatric Urgent Care as the crisis continuum expands in that region.</span></span></span><br />\r\n&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>DUTIES AND RESPONSIBILITIES:</b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Provide daily operational oversight for Emergency Services, including involuntary and voluntary crisis evaluations, jail triage, walk in clients, and hospital consultations.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Supervise Lead Emergency Services Clinicians and Emergency Services Clinicians, including scheduling, coaching, clinical guidance, and performance development.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>For Region 4</b>: Assist the Director of Crisis Services with development and implementation tasks related to Psychiatric Urgent Care.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Ensure crisis assessments, including involuntary evaluations, are timely, thorough, clinically appropriate, and aligned with trauma informed and least restrictive care principles.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Maintain and update workflows, procedures, and documentation standards to ensure consistency across all shifts.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Coordinate staff scheduling, shift coverage, and telehealth operations to support 24/7 availability of Emergency Services.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Monitor documentation quality, accuracy, and compliance with KRS 202A, KRS 645, 908 KAR, payer requirements, and agency standards.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Provide clinical consultation and decision support for staff completing involuntary evaluations or complex risk determinations.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Support recruitment, onboarding, and competency development of Emergency Services staff.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Track program performance and service trends including response times, volume of involuntary assessments, hospitalization trends, and outcomes.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Strengthen collaboration with hospitals, detention centers, law enforcement, EMS, courts, and other partners involved in involuntary evaluation and crisis response.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Provide education and outreach to community stakeholders regarding Emergency Services processes, involuntary assessment procedures, and referral pathways.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Participate in internal audits, quality improvement projects, and policy updates related to involuntary and emergency behavioral health assessments.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Work collaboratively with the Director/Assistant Director to maintain alignment with the broader crisis continuum.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Participate in the crisis leadership on call rotation to provide after-hours consultation and operational support.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Provide direct clinical services as needed during staffing shortages or high-acuity situations.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Perform other duties as assigned within the scope of licensure and training.</span></span></span></li>\r\n</ul>\r\n",
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    "salaryRange": "$80,000.00 - $80,000.00 Salary/year",
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This role ensures timely access to high quality crisis evaluations that follow trauma informed care, least restrictive principles, and regulatory requirements under KRS 202A and KRS 645. The Manager supports shift supervisors and clinicians, oversees program workflows, and maintains consistent 24/7 service delivery. The Manager collaborates closely with the Assistant Director/Director of Crisis Services to support alignment across the broader crisis continuum and ensure smooth access to care. 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Position may require flexible scheduling, including occasional evenings, weekends, or on call availability to support crisis operations.\\r\\n\\tMust maintain a valid driver&rsquo;s license and insurance for work related travel.\\r\\n\\tMust maintain confidentiality and comply with all state, federal, and agency policies.\\r\\n\\tPerformance is evaluated through program outcomes, regulatory compliance, staff performance, quality assurance indicators, financial accountability, and achievement of departmental goals.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nCORE VALUES: \\r\\n\\r\\nAll employees must be willing to live our company&#39;s core values.\\r\\n\\r\\n\\r\\n\\tIntegrity- Exhibiting the highest moral, ethical and legal standards. Doing the right thing &ndash; even when no one else is looking. \\r\\n\\tTeamwork&nbsp;&ndash; Putting team success over personal success. Actively valuing the strengths and talents of others. \\r\\n\\tTrust/Respect&ndash;&nbsp;Seeing and believing in the good intentions of others. Interacting with others in a way that makes them feel valued. Listening without judging. Offering understanding and acceptance.\\r\\n\\tCare/Compassion&nbsp;&ndash; Demonstrating unconditional kindness, concern and empathy. Exhibiting genuine concern for others.\\r\\n\\tOwnership/Accountability&nbsp;&ndash;&nbsp;Taking personal responsibility for one&rsquo;s work, actions and feelings. 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Position may require flexible scheduling, including occasional evenings, weekends, or on call availability to support crisis operations.\\r\\n\\tMust maintain a valid driver&rsquo;s license and insurance for work related travel.\\r\\n\\tMust maintain confidentiality and comply with all state, federal, and agency policies.\\r\\n\\tPerformance is evaluated through program outcomes, regulatory compliance, staff performance, quality assurance indicators, financial accountability, and achievement of departmental goals.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nCORE VALUES: \\r\\n\\r\\nAll employees must be willing to live our company&#39;s core values.\\r\\n\\r\\n\\r\\n\\tIntegrity- Exhibiting the highest moral, ethical and legal standards. Doing the right thing &ndash; even when no one else is looking. \\r\\n\\tTeamwork&nbsp;&ndash; Putting team success over personal success. 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Position may require flexible scheduling, including occasional evenings, weekends, or on call availability to support crisis operations.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Must maintain a valid driver&rsquo;s license and insurance for work related travel.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Must maintain confidentiality and comply with all state, federal, and agency policies.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Performance is evaluated through program outcomes, regulatory compliance, staff performance, quality assurance indicators, financial accountability, and achievement of departmental goals.</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;margin-left:48px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"letter-spacing:0.75pt;\">CORE VALUES: </span></b></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">All employees must be willing to live our company&#39;s core values.</span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Integrity</b>- Exhibiting the highest moral, ethical and legal standards. Doing the right thing &ndash; even when no one else is looking. </span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Teamwork</b>&nbsp;&ndash; Putting team success over personal success. Actively valuing the strengths and talents of others. </span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Trust/Respect</b>&ndash;&nbsp;Seeing and believing in the good intentions of others. Interacting with others in a way that makes them feel valued. Listening without judging. Offering understanding and acceptance.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Care/Compassion</b>&nbsp;&ndash; Demonstrating unconditional kindness, concern and empathy. Exhibiting genuine concern for others.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Ownership/Accountability</b>&nbsp;&ndash;&nbsp;Taking personal responsibility for one&rsquo;s work, actions and feelings. Accepting responsibility for and learning from mistakes.</span></span></span></li>\r\n</ul>\r\n",
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    "legalRevisionDate": {
      "date": "2022-10-27T12:20:30.000Z",
      "timezone": "America/Chicago",
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