Telehealth Office Staff - Day Shift

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    "description": "<p style=\"text-align:center;\"><span style=\"display:block;font-size:16px;\"><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><strong><u>Telehealth Office Staff - DAY SHIFT</u></strong></span></span></span></p>\r\n\r\n<p><span style=\"color:#000000;\"><span style=\"display:block;font-size:14px;\"><em><span style=\"font-family:Arial,Helvetica,sans-serif;\">Cumberland Family Medical Center (CFMC) operates a Federally Qualified Health Center (FQHC) offering a wide range of health and social services at multiple sites throughout Kentucky. <span style=\"background-color:#FFFFFF;\">We seek employees who support our mission and who actively contribute to our service-driven environment by enhancing the patient experience and improve productivity. CFMC offers compassionate care, uncompromising service and clinical excellence. We offer a collaborative environment with excellent benefits, wage/salary commensurate with experience and relevant work experience.</span></span></em></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"color:#000000;\"><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">We are seeking a highly organized and dependable professional to support our virtual care program. The ideal candidate for&nbsp;<strong data-end=\"161\" data-start=\"128\">Telehealth Office Staff</strong> is detail-oriented, a strong communicator, tech-savvy, and committed to delivering excellent patient support in a virtual environment for the <strong><u>day shift</u>.</strong></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"color:#000000;\"><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background-color:#FFFFFF;\"><strong>Duties and Responsibilities:</strong></span></span></span></span></p>\r\n\r\n<ul style=\"list-style-type:square;\">\r\n\t<li><span style=\"color:#000000;\"><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Schedule patient appointments and referrals to other providers</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Coordinate virtual check-in/check-out processes for telehealth appointments</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Manage provider calendars for telehealth visits</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Answer incoming calls, respond to patient inquiries, and provide general support</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Perform patient registration, verify demographics, and update electronic health records (EHR)</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Verify insurance eligibility and assist with prior authorizations when needed</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Maintain confidentiality and comply with HIPAA regulations at all time</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Troubleshoot basic patient issues related to accessing telehealth platforms</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Communicate with providers, clinical staff, and patients to ensure smooth workflow</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Assist providers as requested</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Maintain established department policies.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Maintain neat, clean, and professional work area</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Assist in care and maintenance of department equipment and supplies</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Other duties as assigned</span></span></span></li>\r\n</ul>\r\n",
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