Desktop Support Specialist

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    "description_html": "<p>We’re seeking a hands-on IT Support Specialist to provide Tier 1–2 end-user support in a professional services environment. This role supports Windows laptops, engineering workstations, Microsoft 365, and industry-specific applications used in design and engineering.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Serve as first point of contact for IT issues via Freshservice, phone, Teams, and walk-ups</li><li>Own tickets end-to-end with strong communication and follow-through</li><li>Support Windows devices, peripherals, conference room AV, and connectivity issues</li><li>Administer Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Entra ID)</li><li>Support CAD/BIM/GIS applications (Autodesk, Bentley, Bluebeam, ArcGIS)</li><li>Assist with onboarding, offboarding, deployments, and documentation</li><li>Provide light training and support for AI tools (Copilot, ChatGPT, Claude)</li></ul>",
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      "datePosted": "2026-05-28T21:03:52-05:00",
      "description": "<p>Description</p><p>We’re seeking a hands-on IT Support Specialist to provide Tier 1–2 end-user support in a professional services environment. This role supports Windows laptops, engineering workstations, Microsoft 365, and industry-specific applications used in design and engineering.</p><p><br/></p><p><strong>What You’ll Do</strong></p><ul><li>Serve as first point of contact for IT issues via Freshservice, phone, Teams, and walk-ups</li><li>Own tickets end-to-end with strong communication and follow-through</li><li>Support Windows devices, peripherals, conference room AV, and connectivity issues</li><li>Administer Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Entra ID)</li><li>Support CAD/BIM/GIS applications (Autodesk, Bentley, Bluebeam, ArcGIS)</li><li>Assist with onboarding, offboarding, deployments, and documentation</li><li>Provide light training and support for AI tools (Copilot, ChatGPT, Claude)</li></ul><p>Requirements</p><p> <strong>What We’re Looking For</strong></p><ul><li>Bachelor's degree in Information Technology, Computer Science, or a related discipline preferred</li><li>2+ years of hands-on desktop support, help desk, or end user support experience, ideally in a professional services environment. </li><li>Strong Windows 10/11 and Microsoft 365 knowledge</li><li>Excellent customer service and communication skills</li><li>AEC industry IT experience preferred</li><li>Certifications (CompTIA, Microsoft) a plus</li><li>Success in this role depends as much on customer service as technical skill. We’re looking for someone who owns problems end-to-end, communicates with empathy, and consistently delivers a high-quality user experience. Cultural fit and service mindset are as important as technical ability.</li></ul><p><strong>What we offer:</strong></p><ul><li><strong>Comprehensive Benefits</strong> - Including medical, dental, vision, 401(k) with company match, PTO, and maternity leave.</li><li><strong>Health Coverage Perks</strong> – Employee-only HDHP medical plan offered at no cost; company-paid life insurance, short-term disability (STD), and long-term disability (LTD)</li><li><strong>Work-Life Balance & Wellness</strong> – Flexible hybrid work schedule plus access to our on-site gym and showers to support your health and convenience.</li><li><strong>Professional Growth & Development</strong> – Support for training, skill-building, and tuition reimbursement.</li><li><strong>Community Engagement</strong> – Take advantage of 9 extra paid hours annually to give back through volunteering.</li><li><strong>Leadership & Growth Opportunities</strong> – Develop your career in a supportive, forward-thinking environment.</li><li><strong>Collaborative & Innovative Culture</strong> – Work in a dynamic team where your voice and ideas are valued.</li></ul>",
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          "streetAddress": "1080 Eldridge Pkwy",
          "addressCountry": "US",
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