Desktop Support Tech I

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    "requisitionDescription": "<div><div><p><br></p><p id=\"isPasted\">Desktop Support Tech I</p><p>Full time; Non-Exempt; 37.5 hours/week; Overtime as required.</p><p>Location; Lake Zurich, IL, US</p><p>Department: PC/LAN</p><p><br></p><p>Dovenmuehle Mortgage, Inc. (&ldquo;Dovenmuehle&rdquo;) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide.</p><p><br></p><p>General Description:&nbsp;</p><p><br></p><p>The position is responsible, primarily, for advanced technical support of desktop hardware and software. &nbsp;These responsibilities include (but are not limited to) software and PC hardware knowledge, desktop troubleshooting, hardware installation and configuration as well as after-hours on-call monitoring of network alerts. &nbsp;</p><p><br></p><p>Essential Functions and Duties:</p><p><br></p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Facilitate maintenance of all hardware.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Install, maintain, and support software loaded on personal computers and LAN.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Interact with users daily with a strong focus on excellent customer service, to facilitate support with all aspects of software, hardware, or connectivity.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Actively participate in disaster recovery plan as it relates to all aspects of the systems department.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Perform PC and printer installations and moves.&nbsp;</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Actively monitor tickets, email, chat, and alerts for trouble.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Install and maintain equipment in a Data Center and Office environment.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Assist in the migration to Azure, enhancing and expanding our cloud capabilities.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Maintain field laptops and other mobile devices, ensuring security and usability.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Implement and follow security best practices in a regulated environment.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Occasional travel between local offices as needed.&nbsp;</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Physical capability to perform tasks such as lifting and moving equipment.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Successfully complete annual regulatory compliance training.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Performs other related duties as assigned.</p><p><br></p><p>Required Qualifications:</p><p>&nbsp;</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>1 to 2 years of experience in a level 1 help desk environment.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Hands-on experience using Windows 10 and 11 proficiently.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Experience with Active Directory Administration and Outlook/Exchange Administration.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Familiar with virtualization concepts.&nbsp;</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Basic understanding of Azure services such as Azure Active Directory (AAD), virtual machines, app services, and Azure storage.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Familiarity with the Windows and macOS operating systems, laptop/desktop imaging, features, settings, troubleshooting, and configuration.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Knowledge of Office applications (Word, Excel, PowerPoint, Outlook), Teams, OneDrive, SharePoint, and other Microsoft 365 products.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Experience with tools like Jira Service Desk for managing support tickets.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Hands on experience using Microsoft Remote Desktop for remote troubleshooting.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Basic understanding of DNS, DHCP, VPNs, and Wi-Fi.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Familiar with antivirus software, and endpoint protection.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Knowledge of file storage, sharing, and collaboration.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>General understanding of backup strategies.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Understanding of MFA methods and their configuration, commonly used with Azure Active Directory.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Ability to understand and, support and adhere to data privacy regulations.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Desktop Imaging Experience.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Networking Knowledge including LAN connectivity and Internet connection issues.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Print Server Administration.&nbsp;</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Hands On Hardware and software troubleshooting.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>SCCM (optional).</p><p><br></p><p>Benefits</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Employer paid Life Insurance, Short Term Disability, and Long-Term Disability.&nbsp;</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>401 (K) Plan with company match</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Paid Vacation, Sick, Personal and Holidays</p><p><br></p><p>Physical Demands and Work Environment:</p><p><br></p><p>The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations.&nbsp;</p><p><br></p><p>The employee must be able to remain in a stationary position and/or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time.</p><p><br></p><p>The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machines, computer printers and phones. The noise level, if working on-site, is usually moderate and typical of an office environment.&nbsp;</p><p><br></p><p>In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.</p><p><br></p><p><br></p></div></div>\n",
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