Home › Companies › Hhaexchange › Customer Success Enablement Specialist
Customer Success Enablement Specialist
Hhaexchange · Greater Minneapolis-St. Paul Area · Hybrid · Active · $90,000–$100,000 / year · Lever
Job facts
| Field | Value |
|---|---|
| Company | Hhaexchange |
| Title | Customer Success Enablement Specialist |
| Normalized title | - |
| Department / team | Customer Experience / Customer Experience |
| Location | Greater Minneapolis-St. Paul Area, United States |
| Work model | Hybrid / Hybrid |
| Employment type | Full Time |
| Salary | $90,000–$100,000 / year |
| Status | active |
| ATS provider | Lever |
| Posted / first seen | 2026-06-15 / 2026-06-16 |
| Changed / last seen | 2026-06-17 / 2026-06-20 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Hhaexchange. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Lever. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Greater Minneapolis-St. Paul Area. | Open |
| Department jobs | Active postings in Customer Experience. | Open |
| Work model jobs | Active Hybrid postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Hhaexchange |
| Source | 4381073e-590b-49bf-a33a-99690844b917 |
| ATS provider | Lever |
Description
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
We are seeking a Customer Success Enablement Specialist to support workforce readiness for our Customer Success organization by designing, building, and delivering impactful enablement programs aligned to customer adoption, retention, and lifecycle success.
This role plays a critical part in equipping Customer Success teams with the knowledge, skills, tools, and resources needed to effectively guide customers through adoption, strengthen engagement, resolve challenges, and drive long-term customer value.
The ideal candidate will partner closely with Customer Success Leadership, Product, Operations, Customer Experience, and Learning & Development to operationalize scalable enablement initiatives that improve team readiness, customer outcomes, and retention success.
This is a highly cross-functional role focused on bridging product knowledge, customer lifecycle strategies, operational workflows, and customer-facing skill development to elevate customer success performance.
This is a hybrid position, with an expectation to report to the Midtown Manhattan, NYC office 3 days/week (typically Tues/Wed/Thurs).
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The base salary range for this US-based, full-time, and exempt position is $90,000 - $100,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
Essential Job Duties
Customer Success Onboarding and Ramp Enablement
Partner with Customer Success leadership to identify capability gaps and enablement priorities.
Design onboarding and ramp programs that accelerate new hire readiness.
Build role-based learning pathways aligned to customer lifecycle ownership and engagement expectations.
Develop certification checkpoints and reinforcement programs to strengthen capability growth.
Product Adoption & Customer Lifecycle Enablement
Partner with Product and cross-functional teams to translate new features, releases, and workflow updates into actionable Customer Success enablement.
Develop enablement materials including:
Adoption playbooks
Lifecycle engagement guides
Escalation handling frameworks
Product messaging guides
Customer conversation resources
Success planning templates
Ensure teams are prepared to support product adoption and ongoing customer engagement.
Customer Success Skills Development
Design enablement around:
Adoption conversations
Success planning
Renewal readiness
Escalation management
Consultative customer conversations
Risk identification
Health signal interpretation
Expansion opportunity awareness
Stakeholder communication
Performance Support & Coaching
Partner with Customer Success managers to reinforce learning through coaching frameworks and performance support.
Develop tools that help leaders coach effectively and consistently.
Partner with CS leadership on skill reinforcement and behavioral adoption.
Learning Experience Design & Delivery
Design and develop engaging learning experiences, including:
Instructor-led workshops.
eLearning modules.
Scenario-based training and role-play exercises.
Facilitate live and virtual training sessions focused on real-world application.
Deliver reinforcement programs to support knowledge retention and behavior change.
Content Alignment
Partner with internal teams the development and maintenance of a centralized internal resource hub.
Ensure enablement content is accurate, accessible, and aligned with current product and process updates.
Partner with cross-functional teams to continuously improve content quality and usability.
Program Measurement & Continuous Improvement
Support reporting and analysis of enablement effectiveness using metrics such as:
Time-to-productivity
Customer adoption indicators
Escalation reduction
CSAT/NPS influence
Retention support metrics
Manager feedback
Learner engagement
Gather insights from stakeholders and frontline teams to continuously improve enablement programs.
Support alignment of enablement efforts to business goals, including customer adoption and satisfaction.
Learning Technology & Program Operations
Leverage LMS and learning tools to manage enablement programs, assign learning paths, and track completion.
Maintain and organize enablement content to ensure ease of access and usability.
Other Job Duties
Other duties as assigned by supervisor or HHAeXchange leader.
Travel Requirements
Travel 10%-25%, including overnight travel
Required Education, Experience, Certifications and Skills
Bachelor’s degree in business administration, Education, or a related field.
3–5 years of experience in enablement, training, learning and development, or internal education programs within SaaS or technology organizations.
Experience supporting Customer Success, Account Management, Customer Experience, or post-sale SaaS teams.
Familiarity with customer lifecycle management concepts.
Understanding of SaaS adoption and retention strategies.
Experience enabling customer-facing teams in dynamic environments.
Proven ability to design and deliver impactful enablement programs that improve performance outcomes.
Strong instructional design and facilitation skills.
Experience translating complex product or process information into clear, actionable learning.
Experience working cross-functionally with Product, Customer Experience, and Operations teams.
Familiarity with LMS platforms and learning technologies.
Strong written and verbal communication skills with the ability to facilitate training sessions and present information clearly.
Highly organized with strong attention to detail and the ability to manage multiple projects in fast-paced environments.
Demonstrates a high level of integrity, accountability, and collaboration.
We encourage individuals who are passionate about this role to apply, even if they do not meet all listed requirements.
Full job record
| Job ID | b3295478c016eb724a617209ac8e8458a6bafe1a |
| Org ID | 215cfdb1-1be5-4171-9df0-de1fe1c07437 |
| Source ID | 4381073e-590b-49bf-a33a-99690844b917 |
| Board ID | 4381073e-590b-49bf-a33a-99690844b917 |
| Provider | lever |
| Provider Job Key | 10155d41-dd72-4d37-8665-83bce2c6698e |
| Title | Customer Success Enablement Specialist |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Greater Minneapolis-St. Paul Area |
| Department | Customer Experience |
| Team | Customer Experience |
| Employment Type | Full Time |
| Workplace Type | hybrid |
| Remote Policy | hybrid |
| Country | United States |
| Region | — |
| City | Greater Minneapolis-St. Paul Area |
| Salary Raw | salary range for this US-based, full-time, and exempt position is $90,000 - $100,000, not including variable compensation |
| Salary Min | 90,000 |
| Salary Max | 100,000 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://jobs.lever.co/hhaexchange/10155d41-dd72-4d37-8665-83bce2c6698e |
| Apply URL | https://jobs.lever.co/hhaexchange/10155d41-dd72-4d37-8665-83bce2c6698e/apply |
| First Seen At | 2026-06-16 07:55:48Z |
| Last Seen At | 2026-06-20 07:55:59Z |
| Last Checked At | 2026-06-20 07:55:59Z |
| Last Changed At | 2026-06-17 07:55:55Z |
| Inactive At | — |
| Source Posted At | 2026-06-15 17:19:13Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=lever/board=hhaexchange/date=2026-06-20/2026-06-20T07-55-58-794Z-c878c74736e095bad70b6e59397600e75fe0d121e85a7c2ace8a716f24156176.json |
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"text": "Essential Job Duties",
"content": "<div>\n<p style=\"margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;\"><strong><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Customer Success Onboarding and Ramp Enablement </span></strong></p>\n<ul style=\"margin-bottom: 0in; margin-top: 0px;\">\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Partner with Customer Success leadership to identify capability gaps and enablement priorities.</span></li>\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Design onboarding and ramp programs that accelerate new hire readiness.</span></li>\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Build role-based learning pathways aligned to customer lifecycle ownership and engagement expectations.</span></li>\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Develop certification checkpoints and reinforcement programs to strengthen capability growth.</span></li>\n\n<p style=\"margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;\"><strong><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Product Adoption & Customer Lifecycle Enablement</span></strong></p>\n<ul style=\"margin-bottom: 0in; margin-top: 0px;\">\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Partner with Product and cross-functional teams to translate new features, releases, and workflow updates into actionable Customer Success enablement. </span></li>\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Develop enablement materials including: </span>\n<ul style=\"list-style-type: circle; margin-bottom: 0in; margin-top: 0px;\">\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Adoption playbooks </span></li>\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Lifecycle engagement guides </span></li>\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Escalation handling frameworks </span></li>\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Product messaging guides </span></li>\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Customer conversation resources </span></li>\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Success planning templates </span></li>\n\n\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Ensure teams are prepared to support product adoption and ongoing customer engagement.</span></li>\n\n<p style=\"margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;\"><strong><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Customer Success Skills Development</span></strong></p>\n<p style=\"margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Design enablement around:</span></p>\n<ul style=\"margin-bottom: 0in; margin-top: 0px;\">\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Adoption conversations </span></li>\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Success planning </span></li>\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Renewal readiness </span></li>\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Escalation management </span></li>\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Consultative customer conversations </span></li>\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Risk identification </span></li>\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Health signal interpretation </span></li>\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Expansion opportunity awareness </span></li>\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Stakeholder communication</span></li>\n\n<p style=\"margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;\"><strong><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Performance Support & Coaching</span></strong></p>\n<ul style=\"margin-bottom: 0in; margin-top: 0px;\">\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Partner with Customer Success managers to reinforce learning through coaching frameworks and performance support. </span></li>\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Develop tools that help leaders coach effectively and consistently. </span></li>\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Partner with CS leadership on skill reinforcement and behavioral adoption.</span></li>\n\n<p style=\"margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;\"><strong><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Learning Experience Design & Delivery</span></strong></p>\n<ul style=\"margin-bottom: 0in; margin-top: 0px;\">\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Design and develop engaging learning experiences, including: </span>\n<ul style=\"list-style-type: circle; margin-bottom: 0in; margin-top: 0px;\">\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Instructor-led workshops.</span></li>\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">eLearning modules.</span></li>\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Scenario-based training and role-play exercises.</span></li>\n\n\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Facilitate live and virtual training sessions focused on real-world application.</span></li>\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Deliver reinforcement programs to support knowledge retention and behavior change.</span></li>\n\n<p style=\"margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;\"><strong><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Content Alignment</span></strong></p>\n<ul style=\"margin-bottom: 0in; margin-top: 0px;\">\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Partner with internal teams the development and maintenance of a centralized internal resource hub.</span></li>\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Ensure enablement content is accurate, accessible, and aligned with current product and process updates.</span></li>\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Partner with cross-functional teams to continuously improve content quality and usability.</span></li>\n\n<p style=\"margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;\"><strong><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Program Measurement & Continuous Improvement</span></strong></p>\n<ul style=\"margin-bottom: 0in; margin-top: 0px;\">\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Support reporting and analysis of enablement effectiveness using metrics such as: </span>\n<ul style=\"list-style-type: circle; margin-bottom: 0in; margin-top: 0px;\">\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Time-to-productivity </span></li>\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Customer adoption indicators </span></li>\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Escalation reduction </span></li>\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">CSAT/NPS influence </span></li>\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Retention support metrics </span></li>\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Manager feedback </span></li>\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Learner engagement</span></li>\n\n\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Gather insights from stakeholders and frontline teams to continuously improve enablement programs.</span></li>\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Support alignment of enablement efforts to business goals, including customer adoption and satisfaction.</span></li>\n\n<p style=\"margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;\"><strong><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Learning Technology & Program Operations</span></strong></p>\n<ul style=\"margin-bottom: 0in; margin-top: 0px;\">\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Leverage LMS and learning tools to manage enablement programs, assign learning paths, and track completion.</span></li>\n<li style=\"margin-right: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Maintain and organize enablement content to ensure ease of access and usability.</span></li>\n\n</ul></ul></li></ul></ul></ul></li></ul></ul></ul></ul></li></ul></ul></div>"
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{
"text": "Required Education, Experience, Certifications and Skills",
"content": "<div>\n<ul style=\"margin-top: 0in; margin-bottom: 8.0pt;\">\n<li style=\"margin: 0in 0in 8pt 0px; font-size: 12pt; font-family: 'Times New Roman', serif;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Bachelor’s degree in business administration, Education, or a related field.</span></li>\n<li style=\"margin: 0in 0in 8pt 0px; font-size: 12pt; font-family: 'Times New Roman', serif;\"><strong><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif; font-weight: normal;\">3–5 years of experience</span></strong><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\"> in enablement, training, learning and development, or internal education programs within SaaS or technology organizations.</span></li>\n<li style=\"margin: 0in 0in 8pt 0px; font-size: 12pt; font-family: 'Times New Roman', serif;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Experience supporting Customer Success, Account Management, Customer Experience, or post-sale SaaS teams.</span></li>\n<li style=\"margin: 0in 0in 8pt 0px; font-size: 12pt; font-family: 'Times New Roman', serif;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Familiarity with customer lifecycle management concepts. </span></li>\n<li style=\"margin: 0in 0in 8pt 0px; font-size: 12pt; font-family: 'Times New Roman', serif;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Understanding of SaaS adoption and retention strategies. </span></li>\n<li style=\"margin: 0in 0in 8pt 0px; font-size: 12pt; font-family: 'Times New Roman', serif;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Experience enabling customer-facing teams in dynamic environments.</span></li>\n<li style=\"margin: 0in 0in 8pt 0px; font-size: 12pt; font-family: 'Times New Roman', serif;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Proven ability to design and deliver impactful enablement programs that improve performance outcomes. </span></li>\n<li style=\"margin: 0in 0in 8pt 0px; font-size: 12pt; font-family: 'Times New Roman', serif;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Strong instructional design and facilitation skills.</span></li>\n<li style=\"margin: 0in 0in 8pt 0px; font-size: 12pt; font-family: 'Times New Roman', serif;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Experience translating complex product or process information into clear, actionable learning.</span></li>\n<li style=\"margin: 0in 0in 8pt 0px; font-size: 12pt; font-family: 'Times New Roman', serif;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Experience working cross-functionally with Product, Customer Experience, and Operations teams.</span></li>\n<li style=\"margin: 0in 0in 8pt 0px; font-size: 12pt; font-family: 'Times New Roman', serif;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Familiarity with LMS platforms and learning technologies.</span></li>\n<li style=\"margin: 0in 0in 8pt 0px; font-size: 12pt; font-family: 'Times New Roman', serif;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Strong written and verbal communication skills with the ability to facilitate training sessions and present information clearly.</span></li>\n<li style=\"margin: 0in 0in 8pt 0px; font-size: 12pt; font-family: 'Times New Roman', serif;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Highly organized with strong attention to detail and the ability to manage multiple projects in fast-paced environments.</span></li>\n<li style=\"margin: 0in 0in 8pt 0px; font-size: 12pt; font-family: 'Times New Roman', serif;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">Demonstrates a high level of integrity, accountability, and collaboration.</span></li>\n<li style=\"margin: 0in 0in 8pt 0px; font-size: 12pt; font-family: 'Times New Roman', serif;\"><span style=\"font-size: 10.0pt; font-family: Arial, sans-serif;\">We encourage individuals who are passionate about this role to apply, even if they do not meet all listed requirements.</span></li>\n\n</ul></div>"
}
],
"country": "US",
"createdAt": 1781543953066,
"updatedAt": null,
"categories": {
"team": "Customer Experience",
"location": "Greater Minneapolis-St. Paul Area",
"commitment": "Full Time",
"department": "Customer Experience",
"allLocations": [
"Greater Minneapolis-St. Paul Area"
]
},
"salaryRange": null,
"workplaceType": "hybrid"
}Get this page with API
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