Patient Services Representative - Front Desk

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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><strong>GENERAL JOB DESCRIPTION</strong>: Perform all responsibilities of the reception area, which primarily involves; checking in and checking out patients, scheduling new and follow-up appointments, verifying insurance benefits, and collecting payments due at time of service.</div><p><strong>ESSENTIAL FUNCTIONS:&nbsp;</strong></p><ul><li>Answer telephones, schedule appointments and redirect to appropriate departments as needed.</li><li>Schedule and reschedule appointments for patients with attention to all insurance rules and limitations per physician preferences, including physical therapy appointments.&nbsp;</li><li>Confirm appointments in advance; reach out to patient when necessary.</li><li>Prepare schedules for clinic and identify any issues prior to visit.</li><li>Greet patients, check-in and help patients complete necessary intake forms.</li><li>Confirm, capture, and correct any changes in patient demographics and insurance.</li><li>Verify insurance and obtain benefits as needed; identify remaining deductible amount and/or copay to collect.</li><li>Collect patient payment according to the patient&rsquo;s benefits and as noted within the EHR and other applicable software.</li><li>Collect and scan patient&rsquo;s insurance card and photo ID.</li><li>Mail no show letters daily.</li><li>Review daily superbills for completion from clinic team, make edits necessary to collect proper time of service payment due at check-out.</li><li>Balance payments received and prepare deposit daily.</li><li>Complete all scheduling tasks, messages, requests, referrals, and faxes.</li><li>Return voicemails as well as making second and third attempts to patients who have left voicemails.&nbsp;</li><li>Provide EOB to patients and thoroughly explain balance as needed.</li><li>Fax DWC forms to proper recipients.</li><li>Collate, sort and identify a variety of medical information for scanning/queuing into EMR system</li><li>Sort faxes and assist with any fax failures and distributing to appropriate departments as needed.&nbsp;</li><li>Assist with Release of Information requests by completing in office or sending to third party accordingly.</li><li>All other duties as assigned.</li></ul><p><strong>QUALIFICATIONS</strong></p><p><strong>Education</strong>:&nbsp;</p><ul><li>High School diploma</li></ul><p><strong>Experience</strong>:</p><ul><li>Previous experience in a medical office setting</li><li>Computer experience</li></ul><p><strong>Special Skills</strong>:</p><ul><li>Fluent in Spanish (preferable)</li><li>Knowledge of medical and insurance terminology</li><li>Attention to detail</li><li>Ability to multitask between multiple applications</li><li>Ability to effectively communicate both orally and written</li><li>Ability to work in a fast paced environment<strong>&nbsp;</strong></li></ul><p><strong>Physical Demands</strong>:</p><ul><li>Must have adequate visual acuity to read, the ability to interpret and understand written material<strong>&nbsp;</strong></li></ul><p><strong>Environmental Working Conditions</strong>:</p><ul><li>Indoors with rare conditions of extreme noise.</li><li>Continuously handle multiple tasks simultaneously and work as a part of a team.</li><li>Frequently performs tedious and exacting work in high volume conditions with frequent changes in tasks.</li></ul><p>&nbsp;</p><div><div class=\"fr-view\"><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div data-block=\"true\" data-editor=\"4nahf\" data-offset-key=\"56thn-0-0\"><div data-offset-key=\"56thn-0-0\"><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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