In-House Technician

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    "city": "Steamboat Springs",
    "region": "CO",
    "country": "United States",
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  "workplace_type": "on_site",
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    "title": "In-House Technician",
    "postedOn": "Posted 30+ Days Ago",
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    "title": "In-House Technician",
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    "jobReqId": "JR117182",
    "location": "Steamboat Springs, CO",
    "postedOn": "Posted 30+ Days Ago",
    "timeType": "",
    "startDate": "2024-08-15",
    "externalUrl": "https://alterra.wd1.myworkdayjobs.com/SkiButlers/job/Steamboat-Springs-CO/In-House-Technician_JR117182",
    "jobPostingId": "In-House-Technician_JR117182",
    "jobDescription": "Seasonal (Seasonal)<div><div><p><b><span>Job Title:</span></b><i><span> </span></i><span><span>In-House</span><span> Technician</span></span><span> </span></p></div><div><p><b><span>Location:</span></b><i><span> Steamboat </span></i></p></div><div><p><b><span>Terms:</span></b><i><span> </span></i><span><span>Seasonal, </span><span>full and part time</span><span> roles available</span></span><span> </span></p></div><div><p><b><span>Pay</span><span>:</span></b><i><span> </span></i><span><span> </span></span><span><span>$20/hour</span></span><span><span> </span><span>base wage, plus tips.</span></span><span> </span></p></div><div><p><b><span>Requirements:</span></b><i><span> </span></i><span> </span></p></div><div><p><span><span>Expect weekend and holiday work. Daily operations broken into morning</span><span>,</span><span> evening</span><span>, or split shifts</span><span>.</span><span> </span></span><span><span>P</span><span>revious</span><span> </span><span>hospitality experience preferred, not </span><span>r</span><span>equired</span><span>!</span></span><span> </span></p></div><div><p><b><span>About us:</span></b><i><span> </span></i><span> </span></p></div><div><p><span><span>Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, </span><span>partners</span><span> and team members. We have cultivated an extraordinary team culture over the past 20 years rallying behind collaboration, </span><span>accountability</span><span> and fun </span><span>above all else</span><span>. Our mission is to make ski vacations convenient by tapping into our shared passion, </span><span>culture</span><span> and fun work environment to create a customer experience unlike any other.</span></span><span> </span></p></div><div><p><span><span>Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values listed below: </span></span><span> </span></p></div><div><p><b><span>Service | Simple | Purposeful | Curious | Give</span></b><span> </span></p></div><div><p><span><span>Delivering exceptional service, being purposeful, keeping it simple, </span><span>remaining</span><span> curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we </span><span>don’t</span><span> stop there. Our culture is about being a part of something bigger. Whether </span><span>it’s</span><span> contributing to our net zero climate initiatives, building lifelong </span><span>friendships</span><span> or making a customer’s vacation memorable, a job at Ski Butlers will be the best decision you make.</span></span><span> </span></p></div><div><p><span><span>Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company.</span></span><span> </span></p></div><div><p><b><span>About the role:</span></b><span> </span></p></div><div><p><span><span>In House</span><span> technicians are the face of Ski Butlers at our on-site </span><span>Gravity Haus</span><span> </span><span>locations</span><span> in Breckenridge, Vail, Steamboat and Jackson Hole</span><span>. This role aims to provide a seamless experience for all hotel guests using </span><span>the hotel’s </span><span>skier services. From arrival to departure,</span><span> </span><span>technicians&#39; </span><span>roles include </span><span>welcom</span><span>ing</span><span> guests to the resort, </span><span>outfitting them with ski and snowboard gear for their vacation, providing retail recommendations, and </span><span>work</span><span>ing</span><span> with </span><span>the Gravity Haus team </span><span>to</span><span> create personal hospitality experience unlike any other.</span></span><span> </span></p></div><div><p><b><span>Perks and Benefits</span><span>:</span></b><span> </span></p></div><div><ul><li><p><span><span>Free Alterra Mountain Company Employee pass:</span><span> </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Unlimited access to all AMC owned resorts</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Ability to upgrade to full Ikon Pass at heavily discounted rate</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Ability to ski everyday</span><span>*</span></span><span> </span></p></li></ul></div><div><ul><li><p><i><span>Barring blackout dates at Deer Valley</span></i><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Access to 645&#43; industry discounted brands</span><span> through </span><span>Expertvoice</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Discounted a</span><span>ccess to Rossignol</span><span>/Dynastar/Lange</span><span> </span><span>equipment</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>401K benefit and match for ALL staff members over </span><span>18</span><span> years old</span></span><span> </span></p></li></ul></div><div><p><b><span>Primary Responsibilities:</span></b><span> </span></p></div><div><ul><li><p><span><span>Uphold brand standards through exceptional customer service while meeting our Key Customer Requirements:</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>KCR #1: </span><span>On Time – arriving within 5 minutes of the agreed upon time</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>KCR #2: </span><span>Communication – setting clear expectations around the entire scope of service</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>KCR #3: </span><span>Equipment – choosing the right equipment for each guest given their skills and current conditions at the resort</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Provide </span><span>timely</span><span>, </span><span>accurate</span><span> placement and retrieval of guest&#39;s skis and other related stored equipment</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Support: </span><span>assist</span><span> guests with fitting and adjusting Ski Butlers equipment as needed</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Providing retail recommendations and upselling when </span><span>appropriate to</span><span> ensure the guest has </span><span>everything</span><span> they need to enjoy their ski vacation.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Assist</span><span> guests with relevant information </span><span>regarding</span><span> resort operations, meeting areas, on-site hotel amenities, </span><span>transportation</span><span> and local mountain to</span><span>wn knowledge</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Setting up the next shift and future team members for success</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Enhance the overall </span><span>skier experience</span></span><span> </span></p></li></ul></div><div><p><b><span>Secondary Responsibilities:</span></b><span> </span></p></div><div><ul><li><p><span><span>Basic ski/snowboard tuning, waxing and general equipment maintenance</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Making/Answering customer phone calls</span><span> and face-to-face questions</span><span> with a positive and inviting tone of voice</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Anticipating guest needs</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Snow removal</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Re-stock amenities</span><span>, retail items, and rental gear as needed</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Ability to work confidently in a </span><span>fast-paced</span><span> environment</span></span><span> </span></p></li></ul></div></div>",
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