Patient Services Representative

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    "requisitionDescription": "<div><div><p><br></p><p id=\"isPasted\">For six years running, Providence Community Health Centers has been named a Best Places to Work and RI Healthiest Employer by Providence Business News. This is a great opportunity to join PCHC as a Patient Services Representative.&nbsp;</p><p><strong>SUMMARY</strong></p><p>Represents PCHC as the primary greeter, creating a welcoming environment. &nbsp;Communicates with people of various diverse backgrounds, ensuring all patients are treated in a sensitive and compassionate way. &nbsp;Works as a key member of the clinical care team by performing duties in a collaborative way.&nbsp;</p><p>Education/Qualifications</p><ul><li>High School diploma or equivalent required. &nbsp;Completion of a medical secretary program, a patient services program or a similar training program required.</li><li>Basic knowledge of insurance plans gained through experience or education required.</li><li>Ability to accurately enter information into EMR database required.</li><li>Basic computer literacy and excellent writing skills are essential. &nbsp; Medical, optometry or dental terminology helpful.</li><li>Effective telephone skills needed to receive/relay and place telephone calls continually throughout the day. &nbsp;Clear diction and unhampered conversational skills allowing for effective communication with a multicultural/multiethnic/multilingual patient community is essential.</li><li>Ability to speak, write and read English so as to accurately interpret/translate medical and social conditions. &nbsp;</li></ul><p><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES:&nbsp;</strong></p><p><strong>Duties &amp; Responsibilities:</strong>&nbsp;</p><ul><li>Greets, registers and enrolls all incoming and exiting patients, verifying required identity, insurance and financial information, and soliciting and entering all required information using an automated system. &nbsp;Completes all processing required to document visit and receive payment. &nbsp; Maintains physicians&#39; and dentists&rsquo; appointment schedules within guidelines.</li><li>Provides communication services within the health center and between the health center and the patient community. &nbsp;Functions as interpreter/cultural broker when filling a bilingual position.</li><li>Coordinated Care/Patient Centered Medical Care Management: &nbsp;Works with all members of the Health Care Team towards achieving coordinated patient centered care. &nbsp;Demonstrates knowledge of the goals and objectives of PCHC&rsquo;s patient care management plan. &nbsp;Effectively able to perform and communicate individual task within role in the process.</li><li>Follows up by calling did not keep appointment (DNKA) patients in order to reschedule. &nbsp;Reaches out to patients due for 6 month and past-due appointments.</li><li>Maintains client confidentiality at all levels of interaction.</li><li>The above listing of duties is not meant to be all inclusive. &nbsp;However, the Employer will not ask any Employee to routinely perform a task unrelated to the above-mentioned duties.</li></ul><p>PCHC is EOE/M/F/D/V/SO</p><p><br></p></div></div>\n",
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