Customer Support Representative (CSR) - Parts & Service

{
  "content_hash": "5ac8ce7a5ac5214f593970bd25c6d787aad598e2c556fd53fd145964e1104d66",
  "source_hash": "3ce552c7fde0430c13e6807437bf27573d88d3b2140aa289f965e6e3f76bd654",
  "last_changed_at": "2026-06-06T12:32:07.335Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Colorado Springs, CO, US, Colorado Springs, CO",
    "city": "Colorado Springs",
    "region": "CO",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": 80000,
  "salary_min": 65000,
  "inferred_at": "2026-06-06T12:32:07.311Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Colorado Springs, CO, US, Colorado Springs, CO",
      "city": "Colorado Springs",
      "region": "CO",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "year",
  "workplace_type": "on_site",
  "salary_currency": "USD"
}

{}

{
  "detail": {
    "links": [
      {
        "title": "2026_Benefits Packet.pdf",
        "schema": "b7ba97f1-961d-487d-9931-c0a24aea45b7",
        "targetSchema": "pdf",
        "payLoadArguments": [
          {
            "argumentPath": "0052/WNVPD0015837/Client/Recruitment/RecruitmentDocs/",
            "argumentValue": "2026_Benefits Packet.pdf"
          }
        ]
      },
      {
        "title": "CSR-2024.pdf",
        "schema": "96972233-2e64-4b60-8af9-f602fce6c3b9",
        "targetSchema": "pdf",
        "payLoadArguments": [
          {
            "argumentPath": "0052/WNVPD0015837/Client/Recruitment/RecruitmentDocs/",
            "argumentValue": "CSR-2024.pdf"
          }
        ]
      },
      {
        "title": "EEO Policy.pdf",
        "schema": "c910fdf7-6040-4529-b1d3-6372cd5c6bfd",
        "targetSchema": "pdf",
        "payLoadArguments": [
          {
            "argumentPath": "0052/WNVPD0015837/Client/Recruitment/RecruitmentDocs/",
            "argumentValue": "EEO Policy.pdf"
          }
        ]
      }
    ],
    "itemID": "9201399578734_1",
    "postDate": "2026-05-12T14:57:00.000-04:00",
    "payGradeRange": {
      "maximumRate": {
        "amountValue": 80000,
        "currencyCode": "USD"
      },
      "minimumRate": {
        "amountValue": 65000,
        "currencyCode": "USD"
      }
    },
    "workLevelCode": {
      "shortName": "Full Time"
    },
    "customFieldGroup": {
      "codeFields": [
        {
          "nameCode": {
            "codeValue": "SalaryType"
          },
          "codeValue": "AN",
          "shortName": "Annually"
        },
        {
          "nameCode": {
            "codeValue": "SalaryRangeType"
          },
          "codeValue": "RANGE",
          "shortName": "RANGE"
        }
      ],
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2026-05-12T14:57Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-06T08:32Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "935094"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          },
          "stringValue": "Sales "
        },
        {
          "nameCode": {
            "codeValue": "SalaryRange"
          },
          "stringValue": "65000.00 To 80000.00 (USD) Annually"
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Customer Support Representative (CSR) - Parts & Service",
    "clientRequisitionID": "1867",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Colorado Springs",
          "postalCode": "80905",
          "countrySubdivisionLevel1": {
            "codeValue": "CO"
          }
        },
        "nameCode": {
          "shortName": " Colorado Springs, CO, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "requisitionDescription": "<div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.28.20/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.28.20/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.23.14/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.23.14/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.23.14/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.23.14/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.46.11/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"></div><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;' id=\"isPasted\"><strong><span style=\"font-size:15px;\">Position Summary</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:15px;\">If you pride yourself in your customer service skills, enjoy satisfying customers, managing your own schedule, and you have excellent communication skills, then we want to hear from you! This position ensures customer satisfaction in both our parts and service departments.&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:15px;color:black;background:white;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:15px;\">Benefits</span></strong></p><ul style=\"list-style-type: square;margin-left:undefinedin;\"><li><span style=\"font-size:15px;\">Low Deductible Medical/Dental/Vision</span></li><li><span style=\"font-size:15px;\">401K and Roth IRA Option Available</span></li><li><span style=\"font-size:15px;\">401K Match &amp; Profit Share</span></li><li><span style=\"font-size:15px;\">Life/AD&amp;D</span></li><li><span style=\"font-size:15px;\">Online Continual Education, including John Deere University&nbsp;</span></li><li><span style=\"font-size:15px;\">Tuition Reimbursement</span></li><li><span style=\"font-size:15px;\">Sponsorship with John Deere Technician Program</span></li><li><span style=\"font-size:15px;\">Paid Time Off</span></li><li><span style=\"font-size:15px;\">Volunteer Time Off</span></li><li><span style=\"font-size:15px;\">Asset Investment</span></li><li><span style=\"font-size:15px;\">4Rivers Employee Discount/ ADP LifeMart Discounts</span></li><li><span style=\"font-size:15px;\">Customized Career Path</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:15px;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:15px;\">Company Summary</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:15px;\">When you join 4Rivers Equipment, you&rsquo;re not just getting a job; you&rsquo;re becoming a part of an award-winning John Deere team! &nbsp;With locations spanning from Fort Collins, CO to El Paso, TX, we offer you the chance to grow your career while being part of a fun and team-oriented work environment. &nbsp;Our mission? &nbsp; To improve the lives of our customers, business partners, and employees &ndash; because we&rsquo;re more than just colleagues; we&rsquo;re your working partner!</span></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:15px;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:15px;\">Essential Duties</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:15px;\">Increase incremental parts sales.</span></strong></p><ul style=\"list-style-type: disc;margin-left:undefinedin;\"><li><span style=\"font-size:15px;\">Develop parts and service estimates and quotes as required</span></li><li><span style=\"font-size:15px;\">Prospect for new customers</span></li><li><span style=\"font-size:15px;\">Coordinate with Parts Manager regarding customers, promotions, product needs</span></li><li><span style=\"font-size:15px;\">Maintain Parts On Site Cabinets</span></li><li><span style=\"font-size:15px;\">Sell defined wear parts and promotional products</span></li><li><span style=\"font-size:15px;\">Deliver Parts when URGENT</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:15px;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:15px;\">Increase incremental labor sales.</span></strong></p><ul style=\"list-style-type: disc;margin-left:undefinedin;\"><li><span style=\"font-size:15px;\">Coordinate with Service Manager regarding service quotes and customer concerns</span></li><li><span style=\"font-size:15px;\">Sell inspection agreements</span></li><li><span style=\"font-size:15px;\">Sell maintenance packages</span></li><li><span style=\"font-size:15px;\">Prospect for new customers</span></li><li><span style=\"font-size:15px;\">Sell Extended Warranty and SECURE / PowerGard</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:15px;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:15px;\">Build customer loyalty by promoting and representing the 4Rivers organization.</span></strong></p><ul style=\"list-style-type: disc;margin-left:undefinedin;\"><li><span style=\"font-size:15px;\">Communicate customer problems via email to the responsible managers for resolution.</span></li><li><span style=\"font-size:15px;\">Complete JDU CSR Certification path</span></li><li><span style=\"font-size:15px;\">Complete other training as defined by manager</span></li><li><span style=\"font-size:15px;\">Develop a customer call schedule for the assigned area of responsibility</span></li><li><span style=\"font-size:15px;\">Make customer calls as scheduled</span></li><li><span style=\"font-size:15px;\">Submit call reports in a timely manner</span></li><li><span style=\"font-size:15px;\">Maintain A and B customer machine lists</span></li><li><span style=\"font-size:15px;\">Complete A and B customer product support purchasing profiles</span></li><li><span style=\"font-size:15px;\">Meet product support sales objectives</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:15px;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:15px;\">Education and Qualifications</span></strong></p><ul style=\"list-style-type: disc;margin-left:undefinedin;\"><li><span style=\"font-size:15px;\">High School Diploma or equivalent&nbsp;</span></li><li><span style=\"font-size:15px;\">Professional appearance and demeanor</span></li><li><span style=\"font-size:15px;\">Strong industry knowledge / ability to learn the industry quickly</span></li><li><span style=\"font-size:15px;\">Good communication skills</span></li><li><span style=\"font-size:15px;\">Energetic, Sociable and Self-Motivated</span></li><li><span style=\"font-size:15px;\">Assertive with a positive tone</span></li><li><span style=\"font-size:15px;\">Able to make decisions</span></li><li><span style=\"font-size:15px;\">Good listener</span></li><li><span style=\"font-size:15px;\">Strong work ethic</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:15px;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:15px;\">4Rivers Equipment is an equal opportunity employer. &nbsp;We encourage candidates with disabilities to apply and are committed to providing reasonable accommodation during the application process and throughout employment. &nbsp;If you require any accommodation, please let us know, and we will work with you to meet your needs.</span></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:15px;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:15px;\">For Benefits, Job Description and EEO information, please review attachments.</span></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:15px;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:15px;\">Are you ready to join the 4Rivers Equipment family? &nbsp;Your adventure starts here! Apply now, and let&rsquo;s write the next chapter of your career together.</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style='font-size:15px;font-family:\"Open Sans\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:15px;\">Compensation package includes base salary plus competitive commission structure.</span></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:15px;\">Req#_1867</span></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:15px;\">Requisition expires on 08/31/2026</span></p><div><div class=\"fr-view\"><div><div class=\"fr-view\"><div><div class=\"fr-view\"><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
    "sponsoredVisaTypeCodes": []
  },
  "list_job": {
    "links": [],
    "itemID": "9201399578734_1",
    "postDate": "2026-05-12T14:57:00.000-04:00",
    "payGradeRange": {
      "maximumRate": {
        "amountValue": 80000,
        "currencyCode": "USD"
      },
      "minimumRate": {
        "amountValue": 65000,
        "currencyCode": "USD"
      }
    },
    "workLevelCode": {
      "shortName": "Full Time"
    },
    "customFieldGroup": {
      "codeFields": [
        {
          "nameCode": {
            "codeValue": "SalaryType"
          },
          "codeValue": "AN",
          "shortName": "Annually"
        },
        {
          "nameCode": {
            "codeValue": "SalaryRangeType"
          },
          "codeValue": "RANGE",
          "shortName": "RANGE"
        }
      ],
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2026-05-12T14:57Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-06T08:32Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "935094"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          },
          "stringValue": "Sales "
        },
        {
          "nameCode": {
            "codeValue": "SalaryRange"
          },
          "stringValue": "65000.00 To 80000.00 (USD) Annually"
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Customer Support Representative (CSR) - Parts & Service",
    "clientRequisitionID": "1867",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Colorado Springs",
          "postalCode": "80905",
          "countrySubdivisionLevel1": {
            "codeValue": "CO"
          }
        },
        "nameCode": {
          "shortName": " Colorado Springs, CO, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/935094?cid=4bdd55d1-ac57-4885-90da-24caf5ad9536&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 17762
  },
  "detail_errors": []
}