Front Desk Agent

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    "raw": "Residence Inn Patriots Point",
    "city": "Mount Pleasant",
    "region": "SC",
    "country": "United States",
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    "html_title": "Bennett Hospitality Management - Front Desk Agent",
    "description_html": "<p>&nbsp;&nbsp;</p><p><strong>Job description:</strong></p><p>As a Front Desk Associate at Residence Inn by Marriott, you will be the first point of contact for guests, delivering a welcoming and seamless check-in/check-out experience. You will handle guest inquiries, reservations, and concerns professionally and efficiently. Your role is vital in creating a positive and memorable stay for each guest.</p><p>Key Responsibilities:</p><ul><li>Greet and welcome all guests with a warm and friendly demeanor.</li><li>Handle the check-in and check-out process efficiently using <strong>FOSSE</strong>.</li><li>Manage room assignments, guest preferences, and special requests &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;accurately.</li><li>Handle cash, credit card, and billing transactions in accordance with hotel procedures.</li><li>Answer incoming calls promptly and professionally.</li><li>Resolve guest issues, concerns, or complaints promptly and courteously.</li><li>Communicate effectively with housekeeping, maintenance, and management to ensure guest satisfaction.</li><li>Maintain a neat and organized front desk and lobby area.</li><li>Uphold Marriott brand standards and ensure compliance with all Residence Inn service protocols.</li><li>Perform end-of-day audits and reports if working evening/night shifts.</li></ul><p>Schedule:</p><ul><li>Flexible availability required (including weekends/holidays)</li></ul><p>Benefits:</p><ul><li>Marriott employee discount program</li><li>Flexible scheduling</li><li>Opportunities for advancement</li><li>Team-oriented and supportive work environment</li></ul>",
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      "datePosted": "2026-06-16T19:18:33-05:00",
      "description": "<p>Description</p><p>  </p><p><strong>Job description:</strong></p><p>As a Front Desk Associate at Residence Inn by Marriott, you will be the first point of contact for guests, delivering a welcoming and seamless check-in/check-out experience. You will handle guest inquiries, reservations, and concerns professionally and efficiently. Your role is vital in creating a positive and memorable stay for each guest.</p><p>Key Responsibilities:</p><ul><li>Greet and welcome all guests with a warm and friendly demeanor.</li><li>Handle the check-in and check-out process efficiently using <strong>FOSSE</strong>.</li><li>Manage room assignments, guest preferences, and special requests      accurately.</li><li>Handle cash, credit card, and billing transactions in accordance with hotel procedures.</li><li>Answer incoming calls promptly and professionally.</li><li>Resolve guest issues, concerns, or complaints promptly and courteously.</li><li>Communicate effectively with housekeeping, maintenance, and management to ensure guest satisfaction.</li><li>Maintain a neat and organized front desk and lobby area.</li><li>Uphold Marriott brand standards and ensure compliance with all Residence Inn service protocols.</li><li>Perform end-of-day audits and reports if working evening/night shifts.</li></ul><p>Schedule:</p><ul><li>Flexible availability required (including weekends/holidays)</li></ul><p>Benefits:</p><ul><li>Marriott employee discount program</li><li>Flexible scheduling</li><li>Opportunities for advancement</li><li>Team-oriented and supportive work environment</li></ul><p>Requirements</p><p>Qualifications:</p><ul><li>Previous front desk or hospitality experience <strong>required</strong>, preferably with <strong>FOSSE property management system</strong>.</li><li>Strong customer service and communication skills.</li><li>High attention to detail and organizational abilities.</li><li>Ability to work independently and handle stressful situations calmly.</li><li>Availability to work evenings, weekends, and holidays as needed.</li><li>Proficiency with basic computer systems and hotel POS platforms.</li></ul><p><br/></p>",
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      "Name": "Residence Inn Patriots Point",
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      "Address": "15 Harry M Hallman Drive",
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