Responsible Gambling Specialist

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      "postalCode": "9088",
      "addressCountry": "Malta"
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    "datePosted": "2026-06-04",
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    "description": "<p><span style=\"font-family: georgia, palatino; font-size: 12pt\">Welcome to <span style=\"font-weight: bold\">Torrero </span>- all-in-one source for cutting-edge white label casino, sportsbook solutions and B2B aggregation. Built on a foundation of trust and compliance, we proudly offer an extensive library of 30,000+ games sourced from diverse providers, positioning Torrero as the preferred partner for transforming the iGaming enterprise. With huge number of sports events and easy payment options, we cater to diverse interests. Available in 35+ languages, we make gaming accessible worldwide.</span></p>\n<p><br></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt\">If you like a fast paced, dynamic and start-up work culture with full of passionate and enthusiastic mindsets, you’re most welcome to explore the opportunity. This is a chance to take part in an exciting journey as the company grows and expands its business at a rapid pace.</span></p>\n<p><br></p>\n<p><span style=\"font-family: georgia, palatino; font-weight: bold\">About the role </span><br><br></p>\n<p><span style=\"font-family: georgia, palatino\">We are seeking a dedicated Responsible Gambling Specialist to support and enhance our player protection framework across regulated markets. This role is focused on safeguarding players, promoting responsible gaming behaviors, and ensuring compliance with all relevant responsible gambling regulations.</span><br><br><span style=\"font-family: georgia, palatino; font-weight: bold\">Key Responsibilities: </span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino\">Provide support and guidance to players seeking assistance with responsible gaming concerns through various channels such as email, phone and others</span></li>\n<li><span style=\"font-family: georgia, palatino\">Investigating customers' affordability (Source of Funds/Wealth); performing Enhanced Due Diligence and Ongoing Monitoring</span></li>\n<li><span style=\"font-family: georgia, palatino\">Proactively monitor player activity to identify potential “At Risk” or “Problem Gambling” behaviors and ensure timely and appropriate interactions</span></li>\n<li><span style=\"font-family: georgia, palatino\">Review and investigate Responsible Gambling alerts, taking appropriate action in line with internal policies and regulatory requirements</span></li>\n<li><span style=\"font-family: georgia, palatino\">Ensure all Responsible Gambling cases are handled in a timely and professional manner, including urgent escalations when required (including weekends if necessary)</span></li>\n<li><span style=\"font-family: georgia, palatino\">Handle escalated and sensitive player interactions, including complaints, and determine the most appropriate course of action</span></li>\n<li><span style=\"font-family: georgia, palatino\">Identify gaps or improvement opportunities in Responsible Gambling processes and contribute to the development of new controls and procedures</span></li>\n<li><span style=\"font-family: georgia, palatino\">Collaborate closely with Customer Support, Compliance and other relevant teams to ensure consistent application of responsible gaming standards</span></li>\n<li><span style=\"font-family: georgia, palatino\">Produce regular reports and insights on Responsible Gambling activities, trends, and outcomes for management</span></li>\n<li><span style=\"font-family: georgia, palatino\">Stay up to date with evolving Responsible Gambling regulations and industry best practices across all licensed jurisdictions</span></li>\n<li><span style=\"font-family: georgia, palatino\">Ensure full compliance with all Responsible Gambling regulatory requirements</span></li>\n</ul>\n<p><br><br><span style=\"font-family: georgia, palatino; font-weight: bold\">Requirements: </span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino\">Proven experience within the iGaming industry</span></li>\n<li><span style=\"font-family: georgia, palatino\">Strong understanding of Responsible Gambling principles, player protection frameworks, and behavioral indicators of problem gambling</span></li>\n<li><span style=\"font-family: georgia, palatino\">Familiarity with regulatory requirements in key jurisdictions (e.g., UKGC, MGA)</span></li>\n<li><span style=\"font-family: georgia, palatino\">Excellent communication skills (written and verbal), with the ability to handle sensitive situations in a calm, empathetic, and professional manner</span></li>\n<li><span style=\"font-family: georgia, palatino\">Experience dealing with vulnerable or distressed customers is highly desirable</span></li>\n<li><span style=\"font-family: georgia, palatino\">High attention to detail and strong analytical skills</span></li>\n<li><span style=\"font-family: georgia, palatino\">Ability to manage confidential and sensitive information with discretion</span></li>\n<li><span style=\"font-family: georgia, palatino\">Proactive, solution-oriented mindset with a continuous improvement approach</span></li>\n</ul>\n<p><br><span style=\"font-family: georgia, palatino; font-weight: bold\">Nice to Have: </span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino\">Previous experience in Responsible Gambling, Player Protection, or Safer Gambling teams</span></li>\n<li><span style=\"font-family: georgia, palatino\">Experience with RG tools, monitoring systems, and player risk segmentation models</span></li>\n</ul>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt; font-weight: bold\">We offer:</span><br></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Flexible working hours</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Competitive compensation</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">3 paid sick days a year without medical certificate</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Seniority leave</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Birthday Day off</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Real career opportunities and professional growth</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">The great team across the world</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt; font-weight: bold\">Hiring Stages:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Introductory Call</span><br></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Hiring Manager Round</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Reference check</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Offer letter</span></li>\n</ul>",
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