Bank Support Advisor

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    "requisitionDescription": "<div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.28.20/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.28.20/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.23.14/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><span style=\"font-size: 16px;\"><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.23.14/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"></span><span data-teams=\"true\" id=\"isPasted\"><p data-pasted=\"true\"><strong>Join Kish and Help Create Legendary Service</strong></p><p>At Kish, we believe making lives better starts with supporting one another. We&#39;re looking for a Bank Support Advisor who thrives on solving problems, helping others succeed, and finding ways to make banking easier for employees and customers alike.</p><p>This role serves as a central resource for operational support across the organization &mdash; assisting with banking systems, troubleshooting, Digital Banking, Cash Management Services, Consumer Lending, training initiatives, and process improvement efforts. If you enjoy being the person people turn to for answers, problem-solving, and support, this role offers the opportunity to make a meaningful impact across the Bank.</p><p>As a Bank Support Advisor, you&#39;ll work closely with branch teams and operational leaders to improve the employee experience, identify opportunities for efficiency, and help ensure our systems and processes support legendary service.</p><p><em><strong>What You&#39;ll Do</strong></em><br><strong>Support Branch Banking &amp; Operational Excellence</strong></p><ul><li>Partner with branch leadership to identify knowledge gaps, trends, and training opportunities using support call and ticket data</li><li>Provide operational support and troubleshooting assistance to branch teams across banking products and services</li><li>Help improve employee experience and efficiency through process improvements and innovative problem-solving</li><li>Promote Kish&#39;s Standards of Behavior and culture of service excellence</li></ul><p><strong>Provide Banking Systems &amp; Product Support&nbsp;</strong></p><ul><li>Support consumer and business deposit products, Digital Banking, Consumer Lending, and Cash Management Services</li><li>Assist employees with navigating systems and resolving product or service questions</li><li>Provide basic system administration support, including password resets and account access assistance</li><li>Escalate technical issues and collaborate with Information Technology teams when needed</li><li>Develop expertise across branch banking systems and tools</li></ul><p><strong>Troubleshoot &amp; Resolve Issues</strong></p><ul><li>Serve as a central point of contact to identify, triage, and resolve operational and system-related issues</li><li>Work with internal teams and external vendors to resolve questions and improve service delivery</li><li>Coordinate communication and follow-up to ensure timely issue resolution</li></ul><p><strong>Support Compliance, Training &amp; Resources</strong></p><ul><li>Help ensure operational processes reflect regulatory and compliance updates</li><li>Update procedures, manuals, matrices, and resource materials</li><li>Create tools and training resources that support employee knowledge and success</li><li>Support onboarding, training initiatives, and ongoing learning opportunities</li></ul><p><strong>Customer Support Responsibilities&nbsp;</strong></p><ul><li>Support and staff the ATM+ Live Banker solution</li><li>Deliver a meaningful, responsive, and consistent customer experience</li><li>Serve customers and coworkers with professionalism and care</li></ul><p><em><strong>What We&#39;re Looking For</strong></em></p><ul><li>1&ndash;3 years of banking, financial services, or banking operations experience</li><li>Experience supporting branch operations, digital banking, deposit products, consumer lending, or customer service preferred</li><li>Strong technology aptitude with proficiency in Microsoft Word, Excel, and PowerPoint</li><li>Strong troubleshooting and problem-solving skills</li><li>Excellent communication and relationship-building abilities</li><li>Ability to think critically and approach challenges creatively</li><li>Strong organizational skills and attention to detail</li><li>Commitment to Kish&#39;s Standards of Behavior and Legendary Service philosophy</li></ul><p><em><strong>Why Kish?</strong></em></p><p>At Kish, we work to make lives better &mdash; for our customers, communities, and each other. We value relationships, collaboration, innovation, and continuous growth. You&#39;ll have the opportunity to work with teams across the organization while helping improve systems, processes, and experiences that impact employees and customers every day.</p><p><br></p><p data-pasted=\"true\"><span style=\"font-size: 16px;\">Learn more about our benefits at <a href=\"//mykish.com/careers\" rel=\"noopener noreferrer\" target=\"_blank\">mykish.com/careers</a>.&nbsp;</span></p><p><span style=\"font-size: 14px;\"><strong>Kish is an Equal Opportunity/Affirmative Action Employer Minorities/Females/Disabled/Veterans.</strong> All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.</span></p></span><p><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW34173197 BCX8\"><span class=\"NormalTextRun SCXW34173197 BCX8\"><br></span></span></p><p><br></p></div></div></div></div></div>\n",
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