Junior Implementation Engineer

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    "id": "2223",
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    "jobOpeningName": "Junior Implementation Engineer",
    "departmentLabel": "Professional Services",
    "employmentStatusLabel": "Full Time"
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    "datePosted": "2026-06-18",
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      "city": "Bogotá",
      "state": "Bogotá D.C.",
      "country": "Colombia",
      "countryId": "47"
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    "description": "<p>We are looking for a passionate professional who thrives in communication and customer support, with a keen enthusiasm for technology. You will be ready to deliver innovative and exceptional service in payment management. This is a fantastic opportunity to work with <span style=\"font-weight: bold\">Navita Connect</span>, one of our leading products in the market!</p>\n<p> </p>\n<p><span style=\"font-weight: bold\"><span>Responsibilities:</span></span></p>\n<p><span> </span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Customer Support via Service Now:</span> Respond to support tickets and meet the SLAs established by the client.</li>\n<li><span style=\"font-weight: bold\">Interface Between Client and Provider:</span> Handle requests for activation/cancellation of service queues, ownership changes, international roaming activations, device requests and transfers, physical inventory management, portability requests, and data plan adjustments.</li>\n<li><span style=\"font-weight: bold\">Inventory Control:</span> Maintain oversight of lines and SIM cards, physical devices, and manage device maintenance.</li>\n<li><span style=\"font-weight: bold\">Clarifying Inquiries:</span> Guide users on report extraction and system usage, as well as address questions regarding services and invoices.</li>\n<li><span style=\"font-weight: bold\">Payment Management:</span> Oversee all stages of the payment process, from invoice availability to payment confirmation, including extension requests and entering invoices into the client's ERP system.</li>\n<li><span style=\"font-weight: bold\">Monitoring Payment Flow:</span> Track the invoice approval process and notify responsible parties in cases of delays or non-payments. <span>Additionally, request the Debit Map from providers when necessary.</span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span>Requirements:</span></span></p>\n<p><span> </span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Educational Background:</span> Bachelor’s degree in Administration, Information Technology, or related fields.</li>\n<li><span style=\"font-weight: bold\">Payment Management Experience:</span> 3 to 4 years of experience in managing and processing payments.</li>\n<li><span style=\"font-weight: bold\">Customer Service Experience:</span> Proven experience in customer support, ensuring efficient and high-quality assistance.</li>\n<li><span style=\"font-weight: bold\">Telecom Sector Experience:</span> Professional familiarity with telecommunications products and services.</li>\n<li><span style=\"font-weight: bold\">Advanced Excel Skills:</span> Proficient in Excel for data analysis, control, and reporting.</li>\n<li><span style=\"font-weight: bold\">Ticketing Systems Experience:</span> Experience with ticket management systems, ensuring quick and effective responses.</li>\n<li><span style=\"font-weight: bold\">ERP Knowledge:</span> Experience with ERPs such as SAP, Oracle, or similar systems to optimize process and payment management.</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">About Us</span></p>\n<p> </p>\n<p>As a dynamic and publicly traded Canadian enterprise (TSX: ENGH), we're not just about software solutions; we're crafting the future of remote work, visual computing, and cutting-edge communications for the next generation of software-defined networks. If you're ready to break free from the mundane, join us on this exciting journey! Discover more about Enghouse <span><a href=\"https://www.enghouse.com/\" target=\"_blank\" rel=\"noopener noreferrer\">here</a></span> and get ready to be part of something extraordinary.</p>\n<p> </p>\n<p> We appreciate the enthusiasm of all applicants, and while we thank you for your interest, only those selected for an interview will be contacted. Enghouse is proud to be an equal-opportunity employer, ensuring that all applicants are considered without discrimination, and accommodations will be provided upon request during the hiring process. <span>Ready to revolutionize the future with us? Apply now!</span></p>\n<p><span> </span></p>",
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    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://enghouse.bamboohr.com/careers/2223",
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