Vice President, Production Services Application Support

{
  "content_hash": "9449d27f5e51db425711c2a3d23a89bd52f1c68ed55c9c81e63865a1b9f0fe13",
  "source_hash": "a3d6bca943ad6368f8ba089bbba510f8cdc2771f8b481043ab6fe507f6cc0630",
  "last_changed_at": "2026-05-31T18:11:44.772Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Prestige Alphatech,Pune,IN, Pune, MH, IN",
    "city": "Pune",
    "region": "IN",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T11:35:18.954Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Prestige Alphatech,Pune,IN, Pune, MH, IN",
      "city": "Pune",
      "region": "IN",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "detail": {
    "Id": "76417",
    "Title": "Vice President, Production Services Application Support",
    "media": [],
    "skills": [],
    "JobType": null,
    "Category": "Production Services Application Support",
    "JobGrade": null,
    "JobLevel": null,
    "JobShift": "Day",
    "WorkDays": null,
    "WorkHours": null,
    "WorkYears": null,
    "Department": null,
    "HotJobFlag": false,
    "StudyLevel": null,
    "WorkMonths": null,
    "WorkerType": null,
    "GeographyId": 300000028474391,
    "JobFamilyId": 300000094774439,
    "JobFunction": "Production Services Engineering",
    "JobSchedule": "Full time",
    "BusinessUnit": null,
    "ContractType": null,
    "Organization": null,
    "TrendingFlag": true,
    "workLocation": [
      {
        "Country": "IN",
        "Region1": null,
        "Region2": "MH",
        "Region3": null,
        "Building": null,
        "Latitude": "18.55488",
        "Longitude": "73.92782",
        "LocationId": 300006961291441,
        "PostalCode": "411014",
        "TownOrCity": "Pune",
        "AddressLine1": "Prestige Alphatech, Tower A and B , Survey no. 39/2",
        "AddressLine2": "Kharadi Bypass, Ashoka Nagar, Kharadi",
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "Prestige Alphatech,Pune,IN"
      }
    ],
    "ContentLocale": "en",
    "HiringManager": null,
    "LegalEmployer": null,
    "RequisitionId": 300009784041349,
    "WorkplaceType": "",
    "BusinessUnitId": 300000094018351,
    "OrganizationId": 300000094780904,
    "GeographyNodeId": 100010357090602,
    "JobFunctionCode": "PRSEENG",
    "LegalEmployerId": 300000003572146,
    "PrimaryLocation": "Pune, MH, India",
    "RequisitionType": "Experienced",
    "NumberOfOpenings": null,
    "WorkplaceTypeCode": null,
    "BeFirstToApplyFlag": false,
    "otherWorkLocations": [],
    "secondaryLocations": [],
    "ExternalContactName": null,
    "ShortDescriptionStr": "",
    "ExternalContactEmail": null,
    "ExternalPostedEndDate": null,
    "OtherRequisitionTitle": null,
    "requisitionFlexFields": [],
    "ApplyWhenNotPostedFlag": false,
    "DomesticTravelRequired": null,
    "ExternalDescriptionStr": "<p><strong>In this role, you’ll make an impact in the following ways:</strong></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal; margin-bottom: 0in;\">Provide <strong>L2/L3 production support</strong> for enterprise applications and ensure platform stability, resiliency, and availability.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Monitor application health, system performance, batch jobs, interfaces, and alerts using enterprise monitoring and observability tools.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Investigate, troubleshoot, and resolve production incidents within defined SLAs.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Perform root cause analysis (RCA) for recurring issues and drive permanent fixes.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Analyze production logs, identify failure patterns, and create actionable dashboards to improve service monitoring and incident response.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Coordinate with development, infrastructure, database, network, and business teams for issue resolution.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Support application deployments, change requests, weekend releases, and post-release validations.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Maintain incident, problem, and change records in service management tools.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Drive continuous service improvement through automation, process optimization, and proactive monitoring.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Participate in on-call support and major incident management as required.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Prepare operational reports, service health summaries, and stakeholder communications.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Write and analyze <strong>SQL queries</strong> for data validation, issue investigation, and production troubleshooting.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Use <strong>Unix/Linux commands and scripting</strong> for application support, log reviews, file handling, and system-level troubleshooting.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Leverage <strong>Splunk</strong> extensively for log analysis, issue diagnosis, trend identification, alerting insights, and dashboard creation.<br>&nbsp;</li></ul><p><strong>To be successful in this role, we’re seeking the following:</strong></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal; margin-bottom: 0in;\">Proven experience in <strong>production application support</strong> for business-critical applications.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Strong understanding of <strong>incident management, problem management, and change management</strong> processes.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Strong <strong>SQL skills</strong> for querying, troubleshooting, and data analysis in production environments.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Extensive hands-on experience with <strong>Splunk</strong> for log analysis, search creation, troubleshooting, monitoring, and dashboard development.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Strong <strong>Unix/Linux skills</strong> for navigating servers, reviewing logs, troubleshooting jobs/processes, and supporting application runtime environments.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Experience with <strong>monitoring and alerting tools</strong>, log analysis, Grafana, and dashboard-based production support.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Experience with ITSM tools such as ServiceNow, Jira, or similar platforms.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Ability to analyze application, infrastructure, and integration issues across distributed systems.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Experience supporting applications in <strong>cloud and/or on-prem environments</strong>.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Familiarity with scripting and troubleshooting middleware/interfaces.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Strong knowledge of release support, service recovery, and operational governance.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Ability to work in a high-pressure environment with strong ownership and accountability.<br>Demonstrated ability to <strong>ramp up quickly</strong> on new applications, platforms, and support processes, with strong learning agility and immediate contribution in a fast-paced production environment.</li><li style=\"line-height: normal; margin-bottom: 0in;\"><strong>Azure Cloud experience preferred</strong>.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Knowledge of automation/scripting using Python, Shell, or PowerShell.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Exposure to DevOps / SRE practices, CI/CD pipelines, and observability tooling.</li><li style=\"line-height: normal; margin-bottom: 0in;\">Strong communication skills with the ability to provide concise incident and executive status updates.</li></ul><p>&nbsp;</p>",
    "ObjectVerNumberProfile": null,
    "PrimaryLocationCountry": "IN",
    "CorporateDescriptionStr": "",
    "ExternalPostedStartDate": "2026-05-15T07:38:22+00:00",
    "ExternalQualificationsStr": "",
    "InternalQualificationsStr": "",
    "OrganizationDescriptionStr": "",
    "primaryLocationCoordinates": [
      {
        "Latitude": "18.50422",
        "Longitude": "73.85302",
        "CountryCode": "IN",
        "GeographyId": 300000028474391,
        "GeographyNodeId": 100010357090602
      }
    ],
    "ExternalResponsibilitiesStr": "",
    "InternalResponsibilitiesStr": "",
    "InternationalTravelRequired": null
  },
  "list_job": {
    "Id": "76417",
    "Title": "Vice President, Production Services Application Support",
    "JobType": null,
    "Distance": 1778803200000,
    "JobShift": null,
    "Language": "US",
    "WorkDays": null,
    "JobFamily": null,
    "Relevancy": 2,
    "WorkHours": null,
    "Department": null,
    "HotJobFlag": false,
    "PostedDate": "2026-05-15",
    "StudyLevel": null,
    "WorkerType": null,
    "GeographyId": 300000028474391,
    "JobFunction": null,
    "JobSchedule": null,
    "BusinessUnit": null,
    "ContractType": null,
    "ManagerLevel": null,
    "Organization": null,
    "TrendingFlag": true,
    "workLocation": [
      {
        "Country": "IN",
        "Region1": null,
        "Region2": "MH",
        "Region3": null,
        "Building": null,
        "Latitude": 18.55488,
        "Longitude": 73.92782,
        "LocationId": 300006961291441,
        "PostalCode": "411014",
        "TownOrCity": "Pune",
        "AddressLine1": "Prestige Alphatech, Tower A and B , Survey no. 39/2",
        "AddressLine2": "Kharadi Bypass, Ashoka Nagar, Kharadi",
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "Prestige Alphatech,Pune,IN"
      }
    ],
    "LegalEmployer": null,
    "MediaThumbURL": null,
    "WorkplaceType": "",
    "BusinessUnitId": 300000094018351,
    "OrganizationId": 300000094780904,
    "PostingEndDate": null,
    "LegalEmployerId": 300000003572146,
    "PrimaryLocation": "Pune, MH, India",
    "WorkDurationYears": null,
    "WorkplaceTypeCode": null,
    "BeFirstToApplyFlag": false,
    "WorkDurationMonths": null,
    "otherWorkLocations": [],
    "secondaryLocations": [],
    "ShortDescriptionStr": "",
    "requisitionFlexFields": [],
    "DomesticTravelRequired": null,
    "PrimaryLocationCountry": "IN",
    "ExternalQualificationsStr": null,
    "ExternalResponsibilitiesStr": null,
    "InternationalTravelRequired": null
  },
  "detail_meta": {
    "url": "https://eofe.fa.us2.oraclecloud.com/hcmRestApi/resources/latest/recruitingCEJobRequisitionDetails?expand=all&onlyData=true&finder=ById;Id=%2276417%22,siteNumber=CX_3001",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 8557
  },
  "detail_errors": []
}