NOC engineer - Remote

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    "description": "<p><span>Hello! <span style=\"font-weight: bold\">✨</span></span></p>\n<p><span><br></span><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">We’re <span style=\"font-weight: bold\">Wildix</span>, a global leader in Unified Communications &amp; Collaboration as a Service (UCaaS) and we’re on a mission to redefine how businesses connect. Our secure, web-based and AI-powered solutions help companies around the world collaborate smarter, serve customers better and grow stronger — and we want you to help shape what’s next.</span></p>\n<p><span><br></span><br></p>\n<p><span><span style=\"font-weight: bold\">About Us…</span></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">In 2005, brothers Dimitri and Steve Osler set out to reimagine how businesses communicate, and that vision became Wildix. Today, from our headquarters in Tallinn, Estonia, Wildix is one of the world’s fastest-growing UCaaS companies, with 300+ team members from 15+ nationalities, working across Europe, the UK, the Americas and beyond. We serve businesses in 135+ countries through a partner-first ecosystem, delivering secure, intuitive solutions that keep companies connected, productive and ready for what’s next.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">At Wildix, we don’t just build technology, we live it. As a remote-first company, we rely on our own platform every day to collaborate globally and innovate fast. With steady growth and a strong foundation, we offer real opportunities to advance your career as we scale, making an impact in a global team that’s shaping the future of work.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">At Wildix, our mission is clear: <span style=\"font-weight: bold\">Empower companies worldwide with seamless communication solutions</span> that drive productivity, efficiency, and growth.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">About The Role:</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">We are looking for a <span style=\"font-weight: bold\">NOC Engineer</span> to join our SRE team to work on an innovative Real-Time Collaboration Platform including Audio / Video calls, Conferencing and Chats. As a NOC Engineer within our Site Reliability Engineering team, you will play a crucial role in ensuring the continuous availability and performance of our systems. Your efforts will directly impact our customers and partners who rely on our services around the clock.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Are you up for the challenge?</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">What You Will:</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Work closely with our dynamic R&amp;D and Support teams</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Monitor our infrastructure and clients’ systems 24/7</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">React to incidents, make critical decisions, and take ownership</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Continuously improve our monitoring systems</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Provide support to our partners via phone and tickets during non-business hours, ensuring their needs are met</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">What You Will Bring:</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Minimum 2 years of proven experience in a similar role</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Strong analytical and logical thinking skills</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Solid Linux and networking administration skills</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Proven experience in technical troubleshooting</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">High proficiency in English, both written and spoken</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Availability for night shifts and ability to work 12-hour rotations (8 AM–8 PM / 8 PM–8 AM)</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Bonus Points If:</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Experience with monitoring tools (ELK, Grafana, CheckMK, Zabbix)</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Familiarity with AWS services</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Experience with Ansible, Docker</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Understanding of GitLab and CI/CD pipelines</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">SQL knowledge or experience</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Basic understanding of the SIP protocol</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<p><span><span style=\"font-weight: bold\">Why You’ll Love It Here</span></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">👫 <span style=\"font-weight: bold\">Work with a Supportive, High-Performing Team</span> – We believe in trust, autonomy, and working with bright, passionate individual<span style=\"font-weight: bold\">s</span> who drive real impact.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">🌍 <span style=\"font-weight: bold\">A Truly International Workplace</span> – Our diverse and inclusive team ensures you’ll always feel connected and supported, no matter where you are.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">🚀 <span style=\"font-weight: bold\">Shape the Future of Global Communication</span> – Be part of a team transforming how businesses operate in an era of remote work and AI-powered collaboration.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">💼 Join a Profitable &amp; Stable Company </span>– We’re not a startup experiment, we’re a two decade old success story with sustained profitability, meaning we can back your boldest ideas.</span></p>\n<p><span><br></span><br></p>\n<p><span><span style=\"font-weight: bold\">What we offer</span></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">🏖️ <span style=\"font-weight: bold\">Generous Time Off </span>– Take the breaks you need to relax, recharge, and come back inspired.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">💻 <span style=\"font-weight: bold\">Top-Tier Tech</span> – Love Mac? So do we! We equip our team with the best tools for success.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">📚<span style=\"font-weight: bold\"> Level Up Your Skills</span> – You can enroll in English classes with access to dedicated courses through Preply.com to boost your communication skills.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">🚀<span style=\"font-weight: bold\"> Career Growth &amp; Development</span> – Access to programs and events to keep you at the top of your game.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">🌱 <span style=\"font-weight: bold\">Well-being Support </span>– We offer access to psychology sessions to support your mental and emotional health</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Happy with them? We offer even more! Our Benefits are country-specific, you can ask your recruiter for more information</span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\">Interview Process</span></p>\n<p><span style=\"color: rgb(0, 0, 0)\">🤝 <span style=\"font-weight: bold\">Step 1: Initial Screening</span> – A chat with our Talent Team to understand your background, experience, and motivations (30 mins)<br>🛠️ <span style=\"font-weight: bold\">Step 2: Final Tech Interview</span> – A conversation with Team Lead and an SRE to ensure alignment with our values and mission (60 mins)</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">We Are Wildix</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Wildix is an equal-opportunity employer. We value diversity and welcome all applicants regardless of race, gender, age, religion, or any other characteristic. Everyone is encouraged to apply and is welcome to join our Blue Ecosystem. </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ready to join us? Apply Now!</span></p>",
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