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Manager Transfer Center Operations

Eqtm Fa Us2 Oraclecloud Com CX 2001 · Baton Rouge, LA, United States; HR_Pauline OSullivan Campus, Baton Rouge, LA, US · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

Field	Value
Company	Eqtm Fa Us2 Oraclecloud Com CX 2001
Title	Manager Transfer Center Operations
Normalized title	-
Department / team	Operations
Location	Baton Rouge, LA, United States
Work model	-
Employment type	-
Salary	-
Status	active
ATS provider	Oracle Recruiting Cloud / Fusion HCM
Posted / first seen	2026-06-18 / 2026-06-19
Changed / last seen	2026-06-19 / 2026-06-20

Related slices

Page	What it contains	Open
Company jobs	Active postings from Eqtm Fa Us2 Oraclecloud Com CX 2001.	Open
Company breakdowns	Role, location, ATS, and work model facets for this company.	Open
ATS provider jobs	Active postings observed through Oracle Recruiting Cloud / Fusion HCM.	Open
Provider filtered search	The same provider as a filtered job collection.	Open
City jobs	Active postings in Baton Rouge.	Open
Department jobs	Active postings in Operations.	Open
Lifecycle events	Open, update, close, and reopen events for this posting.	Open
Original posting	Canonical source or apply URL captured from the ATS.	Open

Linked records

Company	Eqtm Fa Us2 Oraclecloud Com CX 2001
Source	9969f18a-6d3d-4319-bed7-fd5055df3544
ATS provider	Oracle Recruiting Cloud / Fusion HCM

Description

Description The Director, Transfer Center Operations provides operational leadership and oversight for the day-to-day performance of the Transfer Center, ensuring safe, timely, compliant, and customer-focused coordination of patient transfers across the health system. This role translates strategic priorities set by the executive leader into executable workflows, staffing plans, performance management, and continuous improvement initiatives. The Director ensures consistent execution of transfer intake, clinical coordination, acceptance/placement facilitation, documentation standards, escalation processes, and service recovery. The position partners closely with nursing and physician leaders, capacity/bed management, ED/ICU leaders, transport partners, and referring facilities to optimize patient flow, improve transfer cycle times, and deliver a high-quality referral experience. Responsibilities 1. Operational Leadership & Execution Directs daily Transfer Center operations to achieve service standards for speed, accuracy, customer experience, and patient safety; ensures reliable coverage across all shifts and demand patterns. Leads daily management systems (huddles, staffing checks, backlog/queue management, escalation monitoring, performance reviews) to maintain real-time operational control. Ensures consistent execution of transfer workflows including intake, clinical prioritization (as applicable), provider communications, bed/placement coordination handoffs, transport coordination, and documentation completion. Coordinates escalation pathways for capacity constraints, specialty acceptance barriers, critical transfers, and service recovery cases; ensures timely communication to internal leaders and the Sr. Director. 2. Performance Improvement, Quality & Compliance Owns KPI performance for Transfer Center operations (e.g., speed to answer, abandonment rate, time to acceptance, time to bed assignment, transfer turnaround time, placement accuracy, facility satisfaction, documentation compliance). Implements and monitors quality assurance processes such as call reviews, documentation audits, case reviews, and targeted coaching; identifies recurring defects and drives corrective action. Ensures regulatory and policy compliance (including EMTALA-related workflows as applicable, privacy/security, documentation, and clinical communication standards); partners with compliance/quality as needed. Leads continuous improvement using structured methods (Lean/PDCA) to reduce delays, improve standard work, and eliminate rework; documents workflows and trains staff to sustain improvements. 3. People Leadership & Workforce Management Manages and develops staff (supervisors, RNs/coordinators/specialists as applicable) through hiring, onboarding, competency validation, coaching, performance management, and retention initiatives. Maintains staffing and scheduling models aligned to volume patterns, service line demands, and seasonal trends; manages overtime and productivity targets. Builds a culture of accountability and service sets expectations for communication quality, professionalism, and responsiveness to referring providers and internal partners. 4. Stakeholder Partnership & Customer Experience Partners with internal stakeholders (ED/ICU, service lines, capacity/bed management, nursing leadership, hospital leadership) to improve transfer execution and resolve operational barriers. Supports referring-provider relationships through service recovery, proactive communication, and process clarity; ensures consistent customer experience across sites. Creates and delivers operational reporting and insights for leadership; provides recommendations to improve throughput and service reliability. 5. Technology Enablement & Reporting Optimizes daily use of platforms/tools (EHR workflows, transfer platform, telephony, secure messaging, bed tracking) to ensure accurate documentation and minimal operational friction. Partners with IT/informatics on enhancements, testing, training, and adoption for upgrades; identifies requirements from frontline workflow needs. Qualifications Experience: 5 years Clinical Operations Experience, Leadership Education: Bachelor's Degree (BSN) Licensure/Certification: Active RN License

Full job record

Job ID	b244fed435df795481841c69f05eb389d771a53e
Org ID	7898a251-0d16-4977-9c50-e28e75227729
Source ID	9969f18a-6d3d-4319-bed7-fd5055df3544
Board ID	9969f18a-6d3d-4319-bed7-fd5055df3544
Provider	oracle_hcm
Provider Job Key	48754
Title	Manager Transfer Center Operations
Normalized Title	—
Status	active
Active	yes
Location Text	Baton Rouge, LA, United States; HR_Pauline OSullivan Campus, Baton Rouge, LA, US
Department	Operations
Team	—
Employment Type	—
Workplace Type	—
Remote Policy	—
Country	United States
Region	LA
City	Baton Rouge
Salary Raw	Description The Director, Transfer Center Operations provides operational leadership and oversight for the day-to-day performance of the Transfer Center, ensuring safe, timely, compliant, and customer-focused coordination of patient transfers across the health system. This role translates strategic priorities set by the executive leader into executable workflows, staffing plans, performance management, and continuous improvement initiatives. The Director ensures consistent execution of transfer intake, clinical coordination, acceptance/placement facilitation, documentation standards, escalation processes, and service recovery. The position partners closely with nursing and physician leaders, capacity/bed management, ED/ICU leaders, transport partners, and referring facilities to optimize patient flow, improve transfer cycle times, and deliver a high-quality referral experience. Responsibilities 1. Operational Leadership & Execution Directs daily Transfer Center operations to achieve service standards for speed, accuracy, customer experience, and patient safety; ensures reliable coverage across all shifts and demand patterns. Leads daily management systems (huddles, staffing checks, backlog/queue management, escalation monitoring, performance reviews) to maintain real-time operational control. Ensures consistent execution of transfer workflows including intake, clinical prioritization (as applicable), provider communications, bed/placement coordination handoffs, transport coordination, and documentation completion. Coordinates escalation pathways for capacity constraints, specialty acceptance barriers, critical transfers, and service recovery cases; ensures timely communication to internal leaders and the Sr. Director. 2. Performance Improvement, Quality & Compliance Owns KPI performance for Transfer Center operations (e.g., speed to answer, abandonment rate, time to acceptance, time to bed assignment, transfer turnaround time, placement accuracy, facility satisfaction, documentation compliance). Implements and monitors quality assurance processes such as call reviews, documentation audits, case reviews, and targeted coaching; identifies recurring defects and drives corrective action. Ensures regulatory and policy compliance (including EMTALA-related workflows as applicable, privacy/security, documentation, and clinical communication standards); partners with compliance/quality as needed. Leads continuous improvement using structured methods (Lean/PDCA) to reduce delays, improve standard work, and eliminate rework; documents workflows and trains staff to sustain improvements. 3. People Leadership & Workforce Management Manages and develops staff (supervisors, RNs/coordinators/specialists as applicable) through hiring, onboarding, competency validation, coaching, performance management, and retention initiatives. Maintains staffing and scheduling models aligned to volume patterns, service line demands, and seasonal trends; manages overtime and productivity targets. Builds a culture of accountability and service sets expectations for communication quality, professionalism, and responsiveness to referring providers and internal partners. 4. Stakeholder Partnership & Customer Experience Partners with internal stakeholders (ED/ICU, service lines, capacity/bed management, nursing leadership, hospital leadership) to improve transfer execution and resolve operational barriers. Supports referring-provider relationships through service recovery, proactive communication, and process clarity; ensures consistent customer experience across sites. Creates and delivers operational reporting and insights for leadership; provides recommendations to improve throughput and service reliability. 5. Technology Enablement & Reporting Optimizes daily use of platforms/tools (EHR workflows, transfer platform, telephony, secure messaging, bed tracking) to ensure accurate documentation and minimal operational friction. Partners with IT/informatics on enhancements, testing, training, and adoption for upgrades; identifies requirements from frontline workflow needs. Qualifications Experience: 5 years Clinical Operations Experience, Leadership Education: Bachelor's Degree (BSN) Licensure/Certification: Active RN License
Salary Min	—
Salary Max	—
Salary Currency	—
Salary Period	day
Source URL	https://eqtm.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2001/job/48754
Apply URL	https://eqtm.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2001/job/48754
First Seen At	2026-06-19 11:39:31Z
Last Seen At	2026-06-20 12:25:38Z
Last Checked At	2026-06-20 12:25:38Z
Last Changed At	2026-06-19 11:39:31Z
Inactive At	—
Source Posted At	2026-06-18 23:06:40Z
Source Updated At	—
Raw Payload Uri	s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=eqtm.fa.us2.oraclecloud.com\|CX_2001/date=2026-06-20/2026-06-20T12-24-35-467Z-6a2b01924f686bacdef5d61bfef74344a5ecc72bea227eadf0a788265890ed31.json

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Extensions

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