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Call Center Specialist

9cc9f988 Af09 473b B788 70f06292fabf 19000101 000001 · Richmond, VA, US, Richmond, VA · Remote · Deleted · ADP Workforce Now Recruiting

Job facts

FieldValue
Company9cc9f988 Af09 473b B788 70f06292fabf 19000101 000001
TitleCall Center Specialist
Normalized title-
Department / team-
LocationRichmond, VA, United States
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusdeleted
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-27 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-04

Related slices

PageWhat it containsOpen
Company jobsActive postings from 9cc9f988 Af09 473b B788 70f06292fabf 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Richmond.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company9cc9f988 Af09 473b B788 70f06292fabf 19000101 000001
Source1576ea22-db27-4033-9a2b-0261e9257a3d
ATS providerADP Workforce Now Recruiting

Description

The Company: Pulmonary Associates of Richmond (PAR) has been around since 1974. That's 50 years of serving the greater Richmond community. We specialize in pulmonary medicine, sleep disorders and research. Our staff cares about our patients and delivers the utmost excellence in quality care and customer service. The Position: PAR is seeking an enthusiastic Call Center Specialists to work in the call center answering all incoming phone calls for the practice. This position is the first point of contact for patients, family members, referring to physicians and their staff, hospital staff, and other members of the community. Employees will work a set shift as determined by the supervisor. This is a remote position in Virginia. The selected candidate will be required to make occasional trips to the PAR office. Job responsibilities for the Call Center Specialist: Answer incoming calls promptly and while demonstrating excellent customer service skills. Listen and ask probing questions to determine the reason for the call and then handle the call accordingly. Schedule patient appointments for pulmonary and sleep Obtain and enter accurate demographic information into Allscripts. Schedule appointment according to current policies Inform caller of arrival time, items to bring to appointment, cancellation policy, etc. Disseminate patient questions and refills requests via EMR to the MA/provider. Provide basic information, guidance, and instructions to callers. Distribute consultations and enter MD Coder. Complete appointment requests are made online. Gather patient records for local hospital systems (Bon Secours and HCA) Assist with patient rescheduling as needed. Assist with EMR indexing of incoming documents when/if needed. Assist with EMR output queue when/if needed. Assist with scheduling faxed and electronic new patient referrals. Adhere to Pulmonary Associates’ standards of excellent customer service to patients, caregivers, providers, coworkers, and those outside of Pulmonary Associates always. Adhere to HIPAA policies and procedures to protect patient privacy and security. Perform other duties as assigned by provider, supervisor, or member of Administration. Qualifications for the Call Center Specialist: Education: High School Diploma or equivalent Experience: One year experience in a call center environment and/ or in a medical practice is preferred. Benefits: 401(k) Dental insurance Employee assistance program Employee discount Flexible spending accounts Employee referral program Health insurance Critical Illness Life insurance Paid time off Retirement plan Vision insurance WEEKLY PAY and more! Physical / Mental Demands: Sitting for long periods of time as well as occasional standing and walking. Manual dexterity for using a computer keyboard and office machines. Ability to view computer screens for long periods. Occasional stress related to workload and physician / patient demands. Pulmonary Associates of Richmond is an Equal Opportunity Employer.

Full job record

Job IDb2410d1e2edce8cf9e41c7cc4f34ff428c4c8393
Org ID6590e9e0-cafe-465e-ad3e-da3a0e353ca9
Source ID1576ea22-db27-4033-9a2b-0261e9257a3d
Board ID1576ea22-db27-4033-9a2b-0261e9257a3d
Provideradp_workforcenow
Provider Job Key957259
TitleCall Center Specialist
Normalized Title—
Statusdeleted
Activeno
Location TextRichmond, VA, US, Richmond, VA
Department—
Team—
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionVA
CityRichmond
Salary Raw—
Salary Min—
Salary Max—
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=9cc9f988-af09-473b-b788-70f06292fabf&ccId=19000101_000001&lang=en_US&type=JS&jobId=957259&jwId=9201537278154_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=9cc9f988-af09-473b-b788-70f06292fabf&ccId=19000101_000001&lang=en_US&type=JS&jobId=957259&jwId=9201537278154_1
First Seen At2026-05-31 18:18:40Z
Last Seen At2026-06-04 08:08:29Z
Last Checked At2026-06-06 11:58:15Z
Last Changed At2026-06-06 11:58:15Z
Inactive At2026-06-06 11:58:15Z
Source Posted At2026-05-27 12:29:00Z
Source Updated At—
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Event Fields
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Parsed Structured
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Extensions
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Native Structured
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Our staff cares about our patients and delivers the utmost excellence in quality care and customer service.</p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong>The Position:</strong> PAR is seeking an enthusiastic Call Center Specialists to work in the call center answering all<strong>&nbsp;</strong>incoming phone calls for the practice. This position is the first point of contact for patients, family members, referring to physicians and their staff, hospital staff, and other members of the community. Employees will work a set shift as determined by the supervisor.</p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong>This is a remote position in Virginia. The selected candidate will be required to make occasional trips to the PAR office.</strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong>&nbsp;</strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><u>Job responsibilities for the Call Center Specialist:&nbsp;</u></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\">Answer incoming calls promptly and while demonstrating excellent customer service skills.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\">Listen and ask probing questions to determine the reason for the call and then handle the call accordingly.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\">Schedule patient appointments for pulmonary and sleep</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\">Obtain and enter accurate demographic information into Allscripts.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\">Schedule appointment according to current policies</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\">Inform caller of arrival time, items to bring to appointment, cancellation policy, etc.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\">Disseminate patient questions and refills requests via EMR to the MA/provider.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\">Provide basic information, guidance, and instructions to callers.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\">Distribute consultations and enter MD Coder.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\">Complete appointment requests are made online.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\">Gather patient records for local hospital systems (Bon Secours and HCA)</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\">Assist with patient rescheduling as needed.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\">Assist with EMR indexing of incoming documents when/if needed.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\">Assist with EMR output queue when/if needed.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\">Assist with scheduling faxed and electronic new patient referrals.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\">Adhere to Pulmonary Associates&rsquo; standards of excellent customer service to patients, caregivers, providers, coworkers, and those outside of Pulmonary Associates always.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\">Adhere to HIPAA policies and procedures to protect patient privacy and security.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\">Perform other duties as assigned by provider, supervisor, or member of Administration.</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><u>Qualifications for the Call Center Specialist:</u></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong>Education:&nbsp;</strong>High School Diploma or equivalent <strong>Experience:&nbsp;</strong>One year experience in a call center environment and/ or in a medical practice is preferred. <strong>&nbsp;</strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><u>Benefits:</u></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\">401(k)</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\">Dental insurance</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\">Employee assistance program</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\">Employee discount</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\">Flexible spending accounts</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\">Employee referral program</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\">Health insurance</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\">Critical Illness</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\">Life insurance</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\">Paid time off</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\">Retirement plan</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\">Vision insurance</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><strong>WEEKLY PAY and more!</strong></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong>&nbsp;</strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong>Physical / Mental Demands:</strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\">Sitting for long periods of time as well as occasional standing and walking.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\">Manual dexterity for using a computer keyboard and office machines.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\">Ability to view computer screens for long periods.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\">Occasional stress related to workload and physician / patient demands.</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'>Pulmonary Associates of Richmond is an Equal Opportunity Employer.</p>\n",
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    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 14376
  },
  "detail_errors": []
}
Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/b2410d1e2edce8cf9e41c7cc4f34ff428c4c8393?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/6590e9e0-cafe-465e-ad3e-da3a0e353ca9JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/1576ea22-db27-4033-9a2b-0261e9257a3dJSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/b2410d1e2edce8cf9e41c7cc4f34ff428c4c8393/eventsJSON

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