Customer Success Manager

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    "departmentId": "18226",
    "locationType": "1",
    "jobOpeningName": "Customer Success Manager",
    "departmentLabel": "Sales",
    "employmentStatusLabel": "Full-Time"
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    "datePosted": "2026-05-04",
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    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Readymode is an enterprise-grade, cloud-based, all-in-one sales engagement platform for high-volume teams. We intelligently connect sales reps with more leads in less time, maximizing productivity.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">We are on a mission to “transform the way businesses communicate with their customers.” At Readymode, we live and breathe our Core Values: We get stuff done, We strive for mastery, We engage in spirited teamwork, and We are resilient. We embody these at all times, whether that relates to our clients or teammates. ReadyMode is the place to be if you like to win and value a collaborative environment that will foster your growth.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">As a Customer Success Manager at Readymode, you will play a pivotal role in maintaining and expanding relationships with our existing client base. Your primary focus will be to understand client needs, drive satisfaction, and identify opportunities for growth. You will collaborate closely with internal teams to ensure client objectives are met through strategic account planning and effective communication.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">What You'll Do:</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Client Relationship Management:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Cultivate and maintain strong relationships with existing clients.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Understand client needs and objectives to effectively position our products/services.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Act as the main point of contact and liaison between the client and internal teams.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Account Growth and Retention:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Identify opportunities for upselling and cross-selling additional products/services.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Develop and implement strategies to ensure client retention and satisfaction.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Collaborate with the sales team to explore new business opportunities within existing accounts.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Strategic Planning:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Analyze client data and market trends to identify areas for account growth.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Develop account plans and strategies to achieve revenue and growth targets.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Communication and Collaboration:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Effectively communicate client needs and feedback to internal teams.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Collaborate with cross-functional teams to ensure the timely and successful delivery of our products/services.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"><span style=\"font-family: Arial, sans-serif\"> </span><span style=\"font-family: Arial, sans-serif; font-weight: bold\">Issue Resolution:</span></span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Address and resolve client concerns, issues, or escalations promptly.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Work closely with internal teams to ensure client satisfaction and problem resolution.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Required Qualifications/Experience:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Bachelor’s degree in a related field; MBA or equivalent experience preferred.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">5+ years of experience as an Account Manager, Customer Success Manager, or similar role, within the SaaS or technology industry.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Demonstrated success in client relationship management and achieving sales targets.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Strong analytical skills with the ability to interpret client data and trends to drive strategic decisions.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients and internal stakeholders.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Strategic thinker with the ability to develop and implement effective account plans.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">The Perks and Benefits</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">The tools you need to get the job done - company computer sent to you &amp; Amazon Business Account for your WFH set up</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Group RRSP matching</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">A full benefits package that starts day 1</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Opportunity to participate in our Employee Stock Option Plan</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">An education and training grant in your second year</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Remote and Flexible Work Opportunity </span></li>\n</ul>",
    "compensation": "$110,000-$130,000 OTE",
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    "jobOpeningName": "Customer Success Manager",
    "departmentLabel": "Sales",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://Readymode.bamboohr.com/careers/160",
    "employmentStatusLabel": "Full-Time"
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